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Stop Account Takeover Using Two Factor Authentication

Do you want to do something terrifying? Ok. Click here to find out if your passwords are floating around on the internet.They probably are. Mine are. Thanks to major security breaches by both Ticketfly and Coachella my personal email address and the passwords I used for those accounts are all over the internet, waiting for

Verify COD Orders With Interactive Voice Response (IVR)

Cash on delivery (COD) enables internet retailers to offer their customers the option of paying for ordered goods upon delivery, rather than in advance through the online ordering process. This method may sound outdated or even aggressively 90’s (they’re back by the way!) but while North America has moved away from COD recently, the rest

Master Class: Stacy Stubblefield Teaches the Power of Mobile Identity

Meet Stacy Stubblefield. Stacy is a digital entrepreneur, security and telecoms expert, and the Chief Innovation Officer and Co-Founder of Telesign. Stacy is a frequent speaker at events around the world, including Mobile World Congress, SXSW, API World, Developer Week and more, where she helps educate and advance techniques around preventing fraud and increasing user

How To: Build Your Own SMS Doorbell

Maybe your house is too loud for you to hear the front door bell. Maybe it’s too big. Maybe you wanted a fun way to get acquainted with Telesign’s SMS API – P.S., learn how to send SMS to customers here. Any which way, we’ve got you covered with today’s project, an SMS doorbell. Rig a

Remember: Only You Can Prevent SIM Swap Fraud

“Hi there, I’m hoping you can help me out.”It’s the beginning of a standard customer service call. One of your customers has an issue or slight inconvenience they are trying to solve. Fortunately, the person on the other end of the line is a people pleaser, trained to assist as conveniently as possible. More often

Burning Down the House: How Prepaid Phones Are Dominating Fraud

Whether you know it or not, you have crossed paths with a burner phone before. Perhaps you were trying to purchase aftermarket tickets to a concert or received a call from a strange number in a phishing scam. Maybe you just walked down the aisle at the convenience store where they are sold. Regardless, burner

Protect Your Voice Traffic From Costly International Revenue Share Fraud

As most digital businesses have unfortunately come to learn, International Revenue Share Fraud (IRSF) is a common and costly side effect to the use of voice calling to connect with customers. At Telesign, we’ve been educating our customers about IRSF for many years as part of our efforts to combat it. It’s a pretty straightforward

The Top 10 Things We’re Doing at Telesign to Comply With the GDPR

The right to privacy is included as a fundamental right in the EU Charter. The GDPR’s sanctions-based regime was created to protect that right, and Telesign firmly believes that full compliance with the GDPR benefits all global citizens, especially our customers. The GDPR, as a legal framework for data processing and free movement of personal

How to Use SMS to Increase Visitors to Your Website

In the past few years, mobile marketing has gone from an afterthought to the primary focus of many digital marketing campaigns. When done correctly, SMS is an essential part of a successful marketing strategy, and for good reason. Over 97% of text messages are opened, and with such a high view rate, you can almost

8 Ways to Use SMS to Improve Guest Satisfaction in Hotels

In the competitive business of hotels, consistent innovation is a necessity when looking to improve customer experience. Part of that innovation for many hotels is A2P SMS messaging. A survey conducted in 2016 showed that 55% of consumers reported that they like receiving messages from travel companies, including hotels. Customers are beginning to expect to

Using SMS in Crisis Management Communications

Despite your efforts to keep your business safe, it’s likely that your company will face a crisis at some point. In fact, 59% of business decision makers have experienced a crisis in their current or previous company, and 79% of leaders believe they are only a year away from a potential crisis. In the age