The Short Message Service, or SMS, remains one of the fundamental methods of communication worldwide. Individuals aren’t the only ones who rely on this service, with billions of text messages sent daily. Businesses also reap numerous benefits from SMS communications. Among these advantages are individually targeted messages, such as those sent by a doctor’s office
The customer experience is arguably the most important aspect of a business. Whether your company operates as an app, online retailer, or a brick-and-mortar store, your customers expect frictionless service. Today’s blog explores what a frictionless customer experience entails through the following sections: Understanding a seamless customer journey Customer expectations regarding quality of service continue
SMS is one of the most readily accessible forms of digital communication, and it’s not surprising that people often want to use it for purposes beyond its original intent. One of the exciting ways to short message is via SMS on Facebook. This service covers various functions, like sending notifications through SMS or allowing message
Business-to-client SMS messaging has increased in popularity over the last few years, to the point where it can benefit almost every business. But how easy is it to launch into texting to reach out to your clients, and which regulations should you adhere to? Today, we provide the complete SMS compliance guide, exploring the following:
SMS communication has become the standard between businesses and their customers in many sectors. It offers flexibility, whether the texts are promotional or security related. You might feel slightly overwhelmed if your business is new to text messaging clients. SMS templates provide countless opportunities, so feeling lost is understandable. Today’s blog reviews effective SMS templates
Contrary to most changes in the technological age, text messages have become increasingly popular globally. While OTT (over-the-top) apps have become increasingly popular, SMS is still a satisfactory option for many, especially businesses. Scheduling is one feature that has added to the usefulness of SMS communication, allowing companies to send large quantities of messages to
The increasing traction of mobile marketing and the growing number of mobile users globally has led to the popularity of application-to-person (A2P) messaging. More and more companies are turning to A2P messaging to reach and engage with their target audience & customers in a reliable, fast, and secure way. A2P messaging allows an application to
Some things have become so ingrained as truth that it’s a real shock when we find out they’ve changed and become untrue (or were never true to begin with). From figuring out the Earth was round, to learning that George Washington didn’t actually have wooden teeth to this: younger people are extremely susceptible to fraud.
“It’s important to increase the visibility of female engineers, provide mentorship and support for women in engineering.” – Ana Ercegovac, Associate Software Engineer, Telesign Happy Engineers Week! February 19-25 is officially Engineers Week! This observance has been around since 1951, created to showcase the valuable contributions of engineers. At Telesign, we love our engineers and
Among other high-profile news, Twitter has been receiving criticism for its bad bots and fake users this year. The issue began in December 2021, when a zero-day software vulnerability became exploited. A zero-day software attack occurs when a fraudster takes advantage of an undetected security flaw. In Twitter’s case, the vulnerability appeared shortly after a
Who are you? It’s a timeless question, and one that serves as the core question in today’s omnipresent digital world. During the onboarding process, the question should be followed with a critical request: Prove it. As a platform owner, you need to know and verify that the new users you’re onboarding are who they say
When patients make appointments with their healthcare providers, they often encounter this typical scenario: Calling to make an appointment; completing a patient profile upon arrival-including insurance information and health history; and often answering the same questions spread across multiple platforms, including phone conversations, electronic questionnaires, and hard copy forms. The process can be tiresome, especially