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Glossary

A
  • Application-to-person messaging (A2P)

    An A2P, or Application-to-Person messaging, is a type of mobile messaging that involves sending text messages from an application to a mobile user.

  • Account takeover

    An account takeover (ATO) is a type of cyber-attack in which an unauthorized person gains access to a victim’s online account by stealing their login credentials or exploiting vulnerabilities in their security practices.

  • Alphanumeric sender ID

    An alphanumeric sender ID is a custom text string that is used to identify the sender of an SMS message.

B
  • Bot

    A bot, short for "robot", is a software application that automates certain tasks over the internet.

C
  • Chargeback fraud

    Chargeback fraud, also known as friendly fraud, is a type of online payment fraud that occurs when a customer disputes a charge with their bank or credit card issuer instead of contacting the merchant directly.

  • Cloud contact center

    A cloud contact center is a virtual call center that operates entirely in the cloud, using internet-based technologies to manage customer interactions.

I
  • ICCID number

    ICCID (Integrated Circuit Card Identifier) is a unique identification number assigned to every SIM (Subscriber Identity Module) card inserted into a mobile device.

  • Identity proofing

    Identity proofing, also known as identity verification, is the process of confirming an individual's identity.

  • Identity verification

    Identity Verification is the process of confirming that a person is who they claim to be.

  • International Revenue Share Fraud (IRSF)

    International Revenue Share Fraud (IRSF) is a type of fraud that is prevalent in the telecommunications industry.

  • Interactive Voice Response (IVR)

    IVR is a powerful communication technology that business can use to improve customer experience, streamline processes, and reduce operational costs.

K
  • Know Your Customer (KYC)

    Know Your Customer (KYC) is a process that businesses use to verify the identity of their customers.

L
  • Long code (phone number)

    Long Code is a term used in the telecommunications industry to refer to a 10-digit phone number used for two-way communication.

M
  • Multi-factor authentication (MFA)

    Multi-factor authentication (MFA) is a security method that requires users to provide two or more forms of identification before granting access to an account or system.

  • MSISDN

    MSISDN is a unique identifier assigned to each mobile device in a GSM (Global System for Mobile Communications) network.

O
  • One-time Password (OTP)

    A one-time password (OTP) is a security feature that provides a single-use authentication code for users to access sensitive information or perform critical actions.

  • Omnichannel messaging

    Omnichannel Messaging is a communication strategy that allows businesses to interact with their customers through various channels.

P
  • P2P messaging

    P2P messaging, also known as peer-to-peer messaging, refers to a form of communication where two or more individuals communicate directly with each other without the involvement of a central server or intermediary.

  • Phone number lookup

    Phone number lookup is a service that allows you to retrieve information about a phone number, such as the owner's name, address, and other contact details.

R
  • Risk assessment

    A risk assessment is a critical process that helps organizations identify, evaluate, and prioritize potential risks that can affect their operations.

S
  • SMS character limit

    An SMS message with Unicode characters can have a maximum length of 70 characters per message.

  • SMS aggregator

    SMS (short message service) remains one of the most popular and effective ways to reach customers, stakeholders and target audiences.

  • SMS API

    An SMS API is a set of programming instructions that allows developers to integrate SMS functionality into their applications, systems, or platforms.

  • SMS gateway

    An SMS gateway is a platform that allows businesses to send and receive SMS (Short Message Service) messages to and from mobile phones globally.

  • SMS notification

    A Short Message Service (SMS) Notification is a text message sent to a mobile phone number to alert the recipient of important information or updates.

  • SMS number

    An SMS number is a set of digits or characters that is used to address a text message (also known as SMS).

  • Synthetic identity fraud

    Synthetic identity fraud is a type of identity fraud that involves creating a new identity using a combination of real and fake information.

T
  • Time-based One-Time Password (TOTP)

    Time-based One-Time Password (TOTP) is a popular form of two-factor authentication (2FA) that adds an extra layer of security to user logins.  

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