Omnichannel API
Seamless Conversational messaging
Connect and engage with your global customers using SMS, MMS, email, RCS, WhatsApp, and Viber, all via a single, user-friendly API.
Talk to sales
- Personalized customer experiences
- Global scale
- Omnichannel conversations
Provide an effortless omnichannel customer journey
Simplify the integration of your customer’s preferred channels into your website and application. Telesign’s omnichannel messaging API streamlines the creation of a robust global messaging infrastructure.
Save time and resources
Eliminate redundant development efforts and achieve scalable growth with a single, unified API.
Reach and reliability
Reach more customers on more channels to effectively scale your business.
Build flexible, personalized workflows
Create personalized workflows by automating omnichannel conversations, marketing, alerts, and more.
Clients who use this product
Save time and resources
One API, many channels
Unlock scalable growth by streamlining operations with a unified communication API. Embrace agility and reach customers on their preferred channels. Seamlessly communicate via SMS, MMS, email, RCS, WhatsApp, and Viber. Select from one or all six channels to efficiently expand your programmable messaging strategy.
Provide seamless communication through dynamic routing
Intelligent and premium routing solutions
Telesign's Messaging API uses intelligent routing to optimize path selection, enhancing the potential for swift and dependable message delivery. You can trust that your outbound messages will match the pace of your business with unwavering confidence.
Ensure redundancy with omnichannel waterfall delivery
Rely on best-in-class deliverability. Telesign utilizes a waterfall methodology, incorporating dynamic routing to guarantee the successful delivery of each message. In the event of any delivery issues, it swiftly redirects the communication through an alternate carrier route or switches to an alternative channel.
Create adaptable and personalized experiences
Engaging and tailored experiences
Craft unforgettable interactions from the start. Use rich media messaging features including images, files, and CTA buttons, combined with intelligent personalization capabilities, to foster genuine customer connections just one message away.
Engagement for every interaction
Deliver fast, effortless, secure, and adaptable communication throughout the entire customer journey, encompassing tasks such as account creation, notifications, reminders, to promotions, campaigns, and customer support.
Get started with multiple channels and a few lines of code
Our easy-to-use messaging API and in-depth documentation makes it quick and easy to start messaging your customers.
curl --request POST \
--url https://rest-ww.telesign.com/v1/omnichannel \
--header 'accept: application/json' \
--header 'content-type: application/json' \
--data '
{
"channels": [
{
"fallback_time": 300,
"channel": "whatsapp"
},
{
"channel": "sms"
}
],
"message": {
"default": {
"parameters": {
"text": "Hello world!"
},
"template": "text"
}
},
"phone_number": "15558675309"
}
'
Engage with customers on their trusted channels
SMS
Enables platforms to build communications and account security SMS messaging into web and mobile applications.
Power personalized conversations that transform the way you connect with your customers using your WhatsApp Business account.
MMS
Provide timely, personalized communication through MMS-based alerts, notifications, one-time-passcodes (OTPs), and other automated messages.
Viber
Deliver rich, personalized experiences and guarantee the delivery of important alerts, reminders, and notifications via Viber for Business.
RCS
Build enriched mobile messaging and ease friction at all stages of the customer journey through multi-media support, live chats, and secured communication.
Send relevant and engaging content directly to your audience's inbox, ensuring your messages are delivered.
FAQ
What is Omnichannel messaging?
The ability to send and receive messages across different platforms, channels, and devices. This includes SMS, MMS, email, RCS, Viber and WhatsApp, and Facebook Messenger.
What are some of the benefits of Omnichannel messaging?
Provide a more seamless customer experience: Communicate with customers through their preferred channels, leading to increased customer satisfaction and loyalty.Improve Efficiency: Reduce the need to repeat the same information multiple times.Increased sales and revenue: Customers are more likely to make a purchase when messaging is available across all channels.
How is Omnichannel used to increase awareness?
By distributing the same message through multiple channels simultaneously. This can help to ensure that the message reaches as many people as possible. Creating a more unified brand experience for customers.
How does Omnichannel messaging create a positive customer experience?
Provide a consistent customer experience across channels, ensuring that customer data is shared seamlessly between channels, and managing inventory and order fulfillment across different channels.
