Strengths-based coaching: Telesign's road to glory
At Telesign, we take great pride in supporting continuous development. This allows our teams to do their best work while growing into new challenges and developing new skillsets.
One way we support our employees in delivering strong customer experiences is through personalized training.
More than support:
A certified ally in your growth
When your Customer Success Manager earns this certification, it means you're working with someone who doesn’t just show up—they show up prepared, speak your language, and aim to make every conversation feel easy and productive.
They are equipped to:
- Address your challenges
- Uncover real opportunities
- Guide you with confidence and clarity
Whether it's navigating complex questions or helping you maximize your investment in Telesign solutions, they’re a true partner who’s invested in your success—because your growth is their goal.
How the program works
The Road to Glory Strengths-Based Coaching program provides a customized experience that allows each individual and team to thrive given their own unique talents and strengths. The program includes one-to-one coaching, individualized feedback, and mock customer scenarios tailored to the individual’s role.
At the start of the program
With coaching, participants learn to own their strengths and use them with confidence.
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Discover your natural talent
Participants take an assessment to discover areas in which they are naturally talented.
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Guided by mentors
Participants are assigned multiple senior-level mentors and strengths coaches who have also undertaken the program certification.
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Apply strengths at work
With coaching, participants dive deeply into how their talents show up in their professional lives and learn how to leverage their strengths in their roles, specifically with customers.
To become certified
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Practice real conversations
Participants engage in mock customer scenarios with their mentors and supervisors to assess multiple facets of customer-facing conversations.
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Get actionable feedback
Mentors give feedback, offer suggestions, and support participants in applying their new strengths-based insights.
