DELIVER THE HIGHEST-QUALITY CALL EXPERIENCES THROUGH THE ONE PLATFORM OFFERING OPTIMAL PRICING OVER THE BEST NETWORK IN THE WORLD
Design the best possible call experiences with programmable voice capabilities including phone number masking, automated voice notifications, reminders, and one-time passcodes. Easily lease phone numbers (CallerIDs), and even build IVR (Interactive Voice Response) flows that allow callers to enter dual-tone multi-frequency (DTMF) key prompts for easy call routing (no telephony skills required).
With TeleSign’s Voice solution, send and receive calls directly on the best private voice network (BICS) available at the highest quality (120+ optimized points of presence worldwide) with unmatched global pricing.
MAKE, RECEIVE AND CONTROL CALLS
Programmatically control, make, receive, manage and route calls around the world – available in over 230 countries & territories.
COLLECT DIGITS (DTMF TONES)
The ability to collect a series of DTMF digits during a phone call, prompting user to take action and immediately request returns. When the gather finishes, an event with the results will be posted to the callback URL.
CONNECT TWO PARTIES
Design person-to-person calling experiences directly from an application to provide a two-way voice communications channel.
Verify users and transactions in real-time, anywhere in the world using out-of-band voice messaging.
LEASE PHONE NUMBERS & SET CALLERID
Easily buy and use phone numbers across many countries (120+) to receive inbound calls and to establish end-user recognizable CallerIDs for outbound calls.
Play your own audio files during an active phone call for voice greetings, call scripts, notifications, branding messages and more and utilize Amazon Polly for text-to-speech through lifelike voices in a variety of languages.
TEXT-TO-SPEECH WITH BROAD LANGUAGE SUPPORT
Convert text into a voice-based message using text-to-speech (TTS). Provide a localized customer experience with TTS available in 26 languages & dialects (more than any competitive offering).
ADVANCED PHONE NUMBER CLEANSING
Properly formats phone number entered by end-user for more reliable and secure call delivery, which improves deliverability by more than 10% in most markets.
TeleSign performs automated traffic monitoring to identify red flags and suspicious patterns, which helps protect businesses from International Revenue Share Fraud (IRSF) attacks.
Record voice calls with the ability to pause/resume as needed. Use this feature for call quality control, sentiment analysis, transcription, and more
BUILD INTERACTIVE VOICE RESPONSE (IVR) FLOWS
Build easy-to-manage Interactive Voice Response (IVR) flows with DTMF key prompts to send callers through pre-selected call flows to reduce support costs, call transfers, and agent handling times (by approx. 60-80%).
ANONYMIZE PHONE CALLS
Utilize phone number masking to connect two parties without disclosing user identities to maintain privacy and keep transactions “on-platform.”
SURVEY AFTER CALL
Automatically send surveys after calls to collect feedback from customers or clients.
Instant access to verified high quality numbers to send and receive SMS messages from dedicated virtual numbers/SenderIDs. *This feature requires additional fees and is not available in all markets. Contact TeleSign for specific availability.
Strengthen customer relationships
and even reach landline phones
and users who cannot or do not
wish to receive SMS messages.
SAVE ON VOICE COSTS
Direct access to BICS network
allows us to offer the best pricing
for our customers. We pass
savings directly to you.
GET THE HIGHEST VOICE QUALITY
Utilize the best private voice network
(120+ PoP across the globe) with over
700+ direct-to-carrier routes. Run on
the best voice network directly, not
through a third party and a lower
performance voice network.
Automated voice traffic
monitoring helps protect your
business from IRSF attacks
“Using voice calls, we are now able to deliver critical messages to all members regardless of phone type or data connectivity issues, which has increased member satisfaction and online banking adoption.”
Director (AVP), Software Engineering and Application Development, Patelco Credit Union
How It Works
Developers select a helper SDK in programming language of their choice, write a few lines of code and send a voice-based message containing appropriate content for their use case such as alerts, reminders, notifications, promotions, registration/verification or other marketing messages.
The text-to-speech voice call request is submitted to the TeleSign communications platform.
The voice-based message call is made to the intended recipient using the best available route. TeleSign maintains multiple carrier routes around the world and utilizes a waterfall failover system through secondary providers in the event delivery failed over primary routes.
The web service returns a call status response within seconds.