Number Masking | TeleSign

Number Masking

Create and manage private conversation sessions between two parties to enable time-sensitive secure communications.
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QUICKLY ENABLE PRIVATE, SECURE COMMUNICATIONS BETWEEN TWO USERS INTO BUSINESS WORKFLOWS

TeleSign Number Masking is a free service*, using cloud communications APIs, that allow the ability for two parties to communicate with each other for a short period of time over Voice and SMS without exposing their actual phone numbers. This enables the two parties to accomplish the task at hand without unnecessarily exposing any private information.
Allow communications on the best voice network# available at the highest quality with unmatched global pricing.

ANONYMOUS SESSIONS

Create unlimited anonymous sessions between two parties that allow them to communicate without revealing private information.

GEO-MATCHING

Geo-match phone numbers to masked numbers to increase chances of communication.

MULTI-CHANNEL

Enable SMS only, Voice only, or SMS and Voice sessions

MANAGING SESSIONS

Choose from the two available options:
a. Allow TeleSign to manage the sessions completely.
b. Manage the sessions yourself and build anonymous communications using TeleSign’s SMS and Voice APIs.

MANAGE COMMUNICATIONS

Set a session expiration timer and manage calls and SMS message sent to expired sessions (such as redirecting to support).

*The Number Masking Service is free when used with TeleSign’s SMS and/or Voice APIs.
#Our Voice network is backed by BICS, that has more than 700 direct connections to mobile and fixed network operators with 140+ access Points-of-Presence worldwide.

Key Benefits

PROTECT USERS’ IDENTITY

Customers are more comfortable to engage if their identities are protected

REAL-TIME INFORMATION

Track SMS and Voice content and history in real time

GLOBAL COVERAGE

TeleSign supports direct connections to 700+ mobile and fixed network operators worldwide

DETECT AND MINIMIZE ABUSE

Improve customer satisfaction by analyzing content of every message exchanged, detecting abuse and minimizing it

“We needed a partner that could scale to support our ever expanding global footprint. TeleSign delivered the scale we were looking for.”

CHUCK MORTIMORE

VP, PRODUCT MANAGEMENT, SALESFORCE

How It Works

A food delivery marketplace wants to give the driver and consumer the option to use SMS and Voice calls to exchange relevant information such as order status, drop-off location. To ensure the communication stays within the marketplace’s platform and not to disclose identity, it is essential to mask the phone numbers between the two parties.

1
The delivery driver wants to text or call the recipient to
confirm the drop off location.
2
Using the Number Masking service, the food delivery
marketplace sends a POST request to TeleSign to setup
a session between the two phone numbers.
3
The food delivery business receives information about the session
and each number (the business can either choose to manage the
session themselves or TeleSign can manage on their behalf).
4
The bridge is now set between the driver and the consumer.
When calls or messages are sent, only TeleSign and the food
delivery business have access to the information.

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