More and more of us are shopping online. And so are the fraudsters.
The coming holiday season is once again expected to break records for eCommerce sites, and with more shoppers comes more fraudsters. In order not to get scammed this holiday season, companies have to get more vigilant about protecting their users, their brands, and their hard-earned revenues.
eCommerce sites are increasingly relying on call centers to deliver the best possible customer experience and perhaps to add a dash of up-selling. However, these call centers are being targeted in increasing numbers by fraudsters for CNP (card not present) fraud and account takeovers.
Being aware of this ever-growing issue, we created this guide – ‘Tis the Season for Call Center Fraud
The modern fraudster is typically a few steps ahead of most call center operations. Their savvy use of technology and social engineering techniques can easily dupe call center agents into divulging critical pieces of information.
A Three-Pronged Defense is Necessary
To tackle this threat, we advise our eCommerce clients to take some simple steps and adopt some basic fraud detection technology including the following:
If you're behind the curve, implement a few of these steps in the coming weeks before the holiday rush hits — and before the fraudsters put any more coal in your holiday stockings.
If you have any questions about this growing problem, get in touch with us to stop call center fraud.