Industry Insight - Telesign

How Phone Number Verification Strengthens Modern AML Programs

AML compliance: How phone number verification strengthens modern anti-money laundering programs

Anti-money laundering (AML) compliance is a foundational requirement for organizations operating in regulated industries. As financial services, gaming, and digital platforms increasingly move online, regulators expect businesses to detect, mitigate, and report suspicious activity across fully digital customer journeys. At the same time, identity verification has become more complex. Fraudsters now rely on synthetic identities, disposable phone numbers, and automated sign-ups

A comprehensive guide to the KYC onboarding process

As digital threats grow and regulations tighten, businesses can no longer afford to treat compliance as an afterthought. In 2024 alone, global financial institutions were fined over $4.6 billion for failing to meet Anti-Money Laundering (AML), Know Your Customer (KYC), and Customer Due Diligence (CDD) compliance standards, with the U.S. alone accounting for more than

What is identity proofing? A guide to smarter digital verification

As fraud techniques evolve and digital onboarding becomes the standard, verifying customer identities has become a foundational requirement for both compliance and trust. Identity proofing plays a critical role in today’s digital economy, helping businesses secure platforms, reduce risk, and create seamless, secure customer journeys. This guide explores what identity proofing is, why mobile-first

Security-conscious leadership: Embedding cybersecurity into corporate DNA

As digital fraud becomes more sophisticated and AI accelerates the speed and scale of threats, companies must adopt a new mindset. Security is not simply an IT function; it’s a leadership responsibility. The Telesign 2025 Predictive Insights Report sheds light on a critical shift happening in boardrooms and workrooms across industries: the rise of security-conscious

Number deactivation and the recycled phone number dilemma

As digital services continue to grow, businesses are increasingly relying on phone-based verification and two-factor authentication (2FA) to safeguard user accounts. These methods are not only user-friendly—they’re also highly effective in confirming a person’s identity through something nearly everyone has: a mobile phone number. With 2FA, a phone number becomes the “second factor,” providing an

Tackling evolving threats with smarter cybersecurity investments

Cybercrime is no longer just a looming threat—it’s a global crisis with escalating costs that businesses can’t afford to ignore. In 2025, the financial burden of cybercrime has reached unprecedented levels, with projections estimating it will hit $13.82 trillion by 2028. This sharp rise signals a pivotal moment for organizations: it’s time to rethink cybersecurity

Prioritizing trust in 2025: How brands can strengthen customer confidence

Trust has always been a pillar of strong customer relationships. With 62% of consumers stating that trust is critical when choosing to engage with a brand, it is fast becoming a defining factor for consumer engagement and loyalty. At the same time, the digital landscape is becoming more complex, with AI-generated scams and fraud creating

Identity verification API features and implementation

Identity verification API usage: A comprehensive guide

A business must be able to establish certainty around the validity and authenticity of digital interactions to protect itself and its users. With a threat environment that grows more complex every day, risks such as account takeovers and identity theft are on the rise. A reliable, secure method to verify user identity is a must-have

All about customer identity verification

The definitive guide to customer identity verification

Trust is the foundation of every digital interaction, but in an era of escalating cyber threats, it must be earned—not assumed. Can you confidently say that the person accessing your service is who they claim to be? Fraudsters are continuously devising new strategies to exploit vulnerabilities, leading to substantial financial losses for companies. Beyond financial

How digital identity management is evolving

Digital identity is the backbone of today’s electronic access control and authorization procedures. It comprises multiple elements that, when combined, enable businesses to verify that a user represents an authorized individual. Understanding the importance of digital identity and its management is essential for businesses today. In 2024 alone, organizations conducted well over 70 billion identity

An overview of conversational user experiences

Conversational user experiences explained

In the last decade, the way businesses and brands interact with the public has changed immensely. The rise of the internet and e-Commerce has created a demand for new strategies and approaches to customer interactions. Today, another revolution is underway in customer relationship management. Users increasingly expect not only personalized experiences but also human-like brand

Build better customer experiences with omnichannel communication

Today’s business landscape requires innovative ways to reach and engage audiences across all their preferred spaces. Increasingly, this means adopting an omnichannel communications strategy which seamlessly integrates multiple platforms—such as email, SMS, RCS, WhatsApp, social media, and in-person interactions—into a unified experience. A successful omnichannel approach can boost incremental store visits by as much as