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Number Masking for an Anonymous Communication Experience

May 19, 2020

Telesign Team
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Most businesses understand the value of securely and privately engaging with their customers. One of the most popular ways to leverage enterprise Voice and SMS continues to be anonymous communication for on-demand/sharing economies. Voice and SMS anonymization allow two parties to communicate for a short period without exposing their actual identities/phone numbers. Telesign Number Masking enables platforms to deliver these private conversations on a trusted, global network.

Who uses Number Masking?

The gig economy gave rise to the desire for two-way anonymous communication. As social distancing becomes the norm, consumers have been relying on food delivery services such as GrubHub to get their restaurant fill. With Telesign’s Number Masking, both driver and customer are able to effectively communicate while also maintaining privacy.

Ride-sharing, dating apps, short term rentals, and marketplace sites can benefit from keeping numbers or Personally Identifiable Information (PII) private.

What’s new with Telesign?

Telesign previously offered an anonymous SMS API, but recently unveiled a more complete solution which combines SMS, Voice Calling, and Session Management. The new API enables companies to manage anonymized communications sessions without the need to build logic themselves. Telesign can aid a marketplace by handling the entire process of anonymizing a number and acting as a proxy during the communication session. Customers are not required to have a dedicated SenderID for SMS but instead can use one generated by Telesign.

Telesign Number Masking also offers real-time tracking of call detail as well as SMS message content to identify potential abuse. Businesses can include a customizable Interactive Voice Response (IVR) before or after a Voice Call and can manage communication sent after an expired session. All of these options provide an improved user experience as they interact with a marketplace.

Why Telesign?

Telesign Number Masking simplifies the way businesses enable private, secure communications between two users while removing the hassle of procuring SenderIDs or managing anonymous communication sessions.

What sets Telesign’s new Number Masking solution apart is the inclusion of Session Management, which is not readily available in the market. Additionally, Telesign doesn’t charge extra for the use of the Number Masking API, whereas Twilio charges for each additional session. Furthermore, Telesign does not require a business to own their own SenderIDs for SMS communication.

Customers can benefit from anonymous communication, all on Telesign’s world-class network which securely and reliably sends millions of messages to each corner of the globe every day.

Telesign has been connecting and protecting online experiences for over 15 years. We support the largest web properties in the world and we’re prepared to help you. Contact Telesign now and learn more about how we can protect online transactions, privately connecting your stakeholders to facilitate secure communication.