TeleSign’s Privacy Notice (telesign.com)

This notice was last updated on May 17, 2016. 

Why has the Privacy Notice Changed?

The primary change reflected below is the removal of the reference to the Safe Harbor Framework which was invalidated by the Court of Justice of the European Union in October 2015.  As a result, European and U.S. regulators and diplomats have been working to develop a replacement to address European data protection requirements.  In February 2016, the EU and U.S. announced the “EU-U.S. Privacy Shield” as a proposed successor to the Safe Harbor Framework.  TeleSign will evaluate the EU-U.S. Privacy Shield program once it is finalized.   Until then we wanted all visitors to our website to clearly understand that by using our website and services, personal information may be sent to our facilities in the United States and elsewhere. Click here to view the previous Privacy Notice.

Privacy Notice Overview
TeleSign is committed to respecting and protecting your privacy and strives to keep your personal information secure. This policy covers the collection and use of information obtained through the websites on which this notice appears as well as the information we collect and process at the direction of our clients and through their use of our services. By helping you understand our Privacy Notice, we intend to open the way to better communications and service. If you have questions or complaints regarding our privacy notice or practices, please contact us via one of the methods provided below.

Personal Information Collected
TeleSign collects personal information to provide outstanding customer service, operate the services we provide to clients and for marketing of our products and services.

Examples of personal information we may collect include:

  • Contact information such as name, email address, company, mailing/billing address, phone number
  • Unique identifiers such as user name, account number, password
  • Preferences information such as marketing and contact preferences

We collect information in a variety of ways, such as when you:

  • Correspond with us by phone or email
  • Register to attend training
  • Participate in surveys, evaluations and promotions
  • Join an email mailing list
  • Request support for TeleSign products
  • Submit personal details through our websites
  • Use our services

We also collect supplemental information from other sources, including:

  • From third parties such as TeleSign affiliates and partners
  • From publicly available sources of information
  • At conventions, trade events, and expos

Use of Personal Information
When we collect your personal information, we may use it for:

  • Providing you with information, goods, or services
  • Promoting and marketing TeleSign’s services
  • Statistical and research purposes

Your personal information is also used to provide you with information regarding your account and the products or services you purchase from TeleSign. Collecting your personal information enables us to better understand your needs and interests, improves our service, and personalizes communications.

We will retain personal information collected through our websites and the information we process on behalf of our clients only for as long as needed to provide services described in this privacy policy.
Cookies and Other Technologies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use both session cookies and persistent cookies. A session cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. We use session cookies to make it easier for you to navigate our sites. We use persistent cookies to remember you, so you don’t have to log in every time you use our websites.  Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our sites.  You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. If you reject cookies, you may still use our sites, but your ability to use some areas of our sites, such as contests or surveys, will be limited.

Analytics / Log Files
Our websites and services gather certain information automatically and store it in log files.  This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.  This information is used to administer and improve performance, diagnose server problems, and to help ensure the security of our websites and services.

3rd Party Tracking
We use third party cookies, web beacons, images and scripts from our partners and service providers to help us better manage content on our sites and track our marketing efforts.

Social Media
Our website includes social media features, such as the Facebook Like button and widgets, such as a “Share” button. These features may collect information such as your IP address, which page you are visiting on our sites, and may set a cookie to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our websites. Your interactions with these features are governed by the privacy policy of the company providing it.

Disclosing Personal Information
At times, personal information may be transferred to outside organizations, including TeleSign’s affiliates, partners, or other third parties who provide us with assistance/various outsourced business functions, such as anti-fraud services, email and SMS communications providers, and payment processing services. These third parties are authorized to use the personal information only as necessary to provide their services. TeleSign takes appropriate steps to ensure that third parties protect your personal information. Additionally, your personal information may be disclosed as required by law and when we have reason to believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

If TeleSign is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our websites of any change in ownership or proposed uses of your personal information, as well as any choices you may have regarding your personal information.

Access to Information
Whenever we collect your personal information, we take steps to help ensure that it is accurate, complete, and up-to-date. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, ask to have it removed from a public forum, or testimonial on our sites by making the change on our client portal page or by contacting us via one of the methods listed in the contact section below.

Our Services
We provide to our clients mobile identity services that involve the processing of personal information, including mobile phone numbers, on behalf of those clients. Our services are aimed at helping our clients prevent fraud and secure user accounts against attacks. Inquiries related personal information that we process through our services on behalf of our clients should be directed to our clients.

Safeguards and Security of Information
The security of your personal information and our clients’ information is important to us.  We have implemented physical, technical and administrative measures to safeguards to help ensure the security of your personal information. For example, when you enter sensitive information (such as login credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). Nonetheless, security vulnerabilities are continually evolving which means that no security measures can guarantee absolute security.

TeleSign takes steps to destroy or permanently de-identify personal information once it is no longer needed.

Communications
TeleSign may send you information about your account, about the products and services you purchased, or to remind you about upcoming events that you have signed up for. To unsubscribe from our alerts or announcements, simply access the unsubscribe option within the TeleSign email communications or unsubscribe via this email address: unsubscribe@telesign.com.

Data Location 
Personal Information provided to TeleSign may be transferred to, accessed from and otherwise processed in the United States and any other country in which TeleSign or its affiliates operate facilities.

Additional Information
Links to 3rd Party Sites
Our sites include links to other websites whose privacy practices may differ from ours. If you submit personal information to any of those sites, their use of your information is governed by their respective privacy policies.

Blogs
Our websites offers publicly accessible blogs. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blogs, contact us via one of the methods listed below.

Testimonials
With your consent we may post your testimonial along with your name.  If you wish to update or delete your testimonial, you can contact us via one of the methods listed below.

Surveys and Contests
We may provide you the opportunity to participate in surveys or contests on our sites.  Participation in these surveys or contests is completely voluntary.  If you participate, we will request certain personally identifiable information from you. The information we typically request includes contact information (such as name and email address) and demographic information (such as zip code). We use this information to better understand the users of our sites.

Changes to This Notice
We may update this privacy notice to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on our sites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contacting TeleSign
If you have any questions about these practices, or wish to issue a concern or complaint, please contact us:

Address: TeleSign Corp. 13274 Fiji Way, Suite 600, Marina del Rey, CA 90292, USA

Email: privacy@telesign.com
Telephone: +1 310 740 9700

We aim to respond to all queries within 30 days.