TeleSign’s Services | TeleSign

TeleSign’s Services

June 2019

Previous versions:

Previous version may be found here: September 2017January 2018 , February 2018, March 2018, October 2018, February 2019

This list of Services forms part of TeleSign’s Terms of Service (or if your company has a separate agreement with TeleSign for the provision of services from TeleSign to you, part of that separate agreement (in either case, the “Agreement”).  Any capitalized terms herein shall have the meaning set out in the Agreement.

Dedicated Caller ID” refers to a phone number, dedicated to a customer and used as the originating address from which the call is initiated or delivered.

Dedicated Sender ID” refers to a phone number, dedicated to a customer and used as the originating address from which an SMS is delivered.

SMS 2-Way Inbound” or “Inbound SMS” or “Inbound Messaging” means SMS that is sent by a User to TeleSign, and from TeleSign to Client.

Long Code” or “Long Number” refers to a standard local phone number, used as the originating address from which an SMS is initiated or delivered.

Outbound SMS” means SMS provided by Client to TeleSign, and sent by TeleSign to a User.

“PhoneID Device Info” means that aspect of TeleSign’s Services that provide end user device information.

PhoneID Contact” means that aspect of TeleSign’s Services that determines characteristics about a phone number, including the name and/or address associated with that phone number. PhoneID Contact will also return the type of phone, geographic and carrier information associated with that phone number, and other data points that may be used to determine the fraud risk of a transaction.

PhoneID Contact Plus” means that aspect of TeleSign’s Services that determines characteristics about a phone number, including the name and/or address, associated with that phone number. PhoneID Contact Plus will also return the type of phone, geographic and carrier information associated with that phone number, and other data points that may be used to determine the fraud risk of a transaction.

PhoneID Contact Match means that aspect of TeleSign’s Services that receive a contact match score to validate an end-user’s first/last name and address against carrier subscriber contact data.

“PhoneID Current Location” means that aspect of TeleSign’s Services which provide end user current proximity location information.

PhoneID Live” means that aspect of TeleSign’s Services that returns characteristics about a phone number, including whether the phone number is currently active and/or reachable, as well as the type of phone, geographic and carrier information associated with that phone number, and other data points that may be used to determine the potential fraud risk associated with a specific phone number.

PhoneID Number Deactivation” means that aspect of TeleSign’s Services which uses intelligence on when a phone number has been truly deactivated, based on mobile carriers’ phone number data and our proprietary analysis, to deliver a date and time stamp, in the event a trust anchor has been broken. PhoneID Number Deactivation can be offered in “Push” format, a subscription based service, or “Pull” format, an on-demand API.

PhoneID SIM Swap Detection” means that aspect TeleSign’s Services which provide end user phone number SIM Swap status and timestamp.

Phone Numbers” refers to the leasing of phone numbers assigned to the Client to be used via the TeleSign API in order for the Client to be able to deliver and/or receive SMS messages or voice calls from dedicated virtual numbers. Phone Numbers includes Dedicated Sender IDs and Dedicated Caller IDs.

PhoneID Porting History” means that aspect of TeleSign’s Services which provide end user phone number and receive the number’s last porting timestamp.

PhoneID Porting Status” means that aspect of TeleSign’s Services which provide end user phone number and receive the number’s current porting status.

PhoneID Standard” means that aspect of TeleSign’s Services that determines characteristics about a phone number, including the type of phone that a User is using and, geographic and carrier information associated with that phone number, and other data points that may be used to determine the fraud risk of a transaction.

“PhoneID Subscriber Status” means that aspect of TeleSign’s Services that provide end user phone carrier subscriber status.

Score” means that aspect of TeleSign’s Services that determines characteristics about a phone number, including providing a real-time reputation score and assessment based on proven predictive data and other data points that may be used to determine the fraud risk of a transaction.

Short Code” refers to a short phone number, typically 3-6 digits used as the originating address from which an SMS is initiated or delivered.

Smart Verify” is a single application and programming interface (“API”) that combines multiple User verification and two-factor authentication Services into a unified API. Smart Verify utilizes a proprietary Smart Decision Engine, which is a configurable workflow that determines the risk profile and optimal User verification method including detailed steps for real-time fraud detection, reputation scoring and optimized routing of the verification and authentication process through PhoneID Standard, Score, SMS Verify and Voice Verify.

SMS” means a short text message sent to and from telephones whose text comprises words or numbers or an alphanumeric combination up to one hundred and sixty (160) characters or up to seventy (70) characters if containing one or more Unicode characters.

SMS Service” is a service of sending and/or receiving SMS or other messages globally containing personalized or specialized content or other information, directly to or from mobile devices, and including the Inbound SMS feature as described on the Client Portal, in the Client Order or otherwise described by TeleSign.

SMS Verify” is a service of sending and/or receiving SMS globally for the purpose of conducting real-time SMS verification, with each automated outbound SMS containing a unique PIN number that the User must enter online to verify or authenticate the User, and including the Inbound SMS feature as described on the Client Portal, the Client Order or otherwise described by TeleSign.

Voice API” is TeleSign’s API that enables Client to build communications and account security voice-based messaging into web and mobile applications.

Voice Verify” means TeleSign’s automated call to a User for the purpose of conducting real-time telephone verification, with each automated call containing a unique PIN number that the User must enter online to verify or authenticate the User. The Voice Verify Service includes a Text-to-Speech (“TTS”) feature which provides TTS capability in automated messaging in more than 25 different languages and dialects when delivering voice-based passcodes. The Voice Verify Fees applies to a maximum call duration of Thirty (30) seconds if charged per Transaction, The Voice Verify Service can also include the Call Forwarding Detection (CFD) functionality which determines in real-time if a phone number is diverting phone calls to an alternate phone number.

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