Our updated Privacy Notice – protecting you and your identity
March 9, 2023
At Telesign, we believe in connecting, protecting, and defending digital identities. We continuously build on our commitments to privacy and security, and to keep people informed about how we use their personal data.
As part of our commitment to transparency, we have today rolled out our updated Privacy Notice. This update provides more detail about how we protect your data and use it to ensure trust in the online environment.
These are some changes you can expect to see:
1. We redesigned the Privacy Notice to make it clearer. Telesign’s services have grown and evolved, and so has how we describe our privacy practices. You can now see short summaries of different topics, and expand to get more detail.
2. We clarified that either Telesign or its Customers decide how to process your personal data. Depending on how you and our Customers use our services, we may be either a “data controller” or a “data processor” (“business” or “service provider”) of your personal data. We’ve explained how our services operate and in what circumstances you should contact us or our Customers to exercise your data protection rights. For example, when Telesign calculates risk scores about the phone numbers of its Customers, Telesign is a data controller of all the personal data used to evaluate the risk score and the risk score itself. Our Customer is also a data controller and makes the decision about whether to provide their services using the phone number you have provided. This means you can ask either us or our Customer about how your personal data is used, but only our Customer can explain their decision.
3. We added more detail about the personal data we collect, how we use it and why we share it with our Customers. Telesign collects information about telephone numbers and other digital identifiers. When you register for an account with our Customers (such as food delivery platforms and banks) they may provide your phone number to us, so that can give them information to help them understand whether that phone number might be used for fraudulent purposes. We explain in more detail the personal data we collect, where we obtain it, and how it is used.
4. In California, our Digital Identity (PhoneID) and Intelligence services include a “sale” of personal data. Customers use these services to ensure that phone numbers provided by their users are not used for fraudulent purposes. We collect additional personal data regarding these users from third-party sources and provide this additional information to our Customers so they can validate the end user. This limited transfer of personal data from us to our Customers constitutes a “sale” in California. The personal data we transfer to our Customers include identifiers as well as information regarding the phone number such as subscriber status, porting history and status, number deactivation, and call forward detection.
5. We now explain how we use personal data of people around the world. We are most active in the United States, European Union, Switzerland, the United Kingdom, Colombia, and China, so our Privacy Notice now includes information relevant to all these regions.
If you wish to exercise any of your privacy rights, have any questions or comments about our Privacy Notice, our practices or our services, or wish to lodge a concern or complaint, our Privacy Notice clearly sets out the ways you can get in touch.