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RCS Messaging

Transform your customer connections

RCS is now available on iOS! Enhance your messaging and engage customers on both Android and iOS with rich, interactive content, offering a seamless experience across platforms. Whether for customer support or marketing, RCS on iOS creates new ways to connect with your audience.

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  • Interactive branded content
  • Enhanced messaging
  • Personalized conversations

Engage with rich branded conversations

Position your business at the forefront of tailored communication with RCS business messaging. Take advantage of personalized messaging for alerts, reminders, notifications, one-time passcodes (OTPs), and other automated messages, seamlessly delivered from your website or app. Enrich your brand identity by leveraging high-resolution images, GIFs, videos, and chatbots, strategically designed to elevate conversion rates and foster impactful two-way customer interactions.

  • Unmatched global coverage

    Reach more customers with 120+ optimized points-of-presence and 700+ direct-to-carrier routes​.

  • Exceptional reliability

    Optimal performance with higher successful delivery rates than any leading competitor.

  • 5-star customer service

    Premium customer support to strengthen communication, reduce costs, and ensure seamless customer interaction.

Level up your messaging

Bring all the features and rich media your customers expect in mobile messaging to build an engaging experience. Send images, videos, files, and links to customers on a branded conversation background. Encourage engagement with suggested actions that open URLs, dial phone numbers, view locations, and generate replies. Elevate your messaging experience.

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Create dynamic customer experiences

Create compelling, content-rich communications that captivate your customers. According to recent data, 74% of consumers are more inclined to engage with a brand through RCS messaging, showcasing its significant impact on customer interaction. Source: GSMA

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Increase click-through rates

Data indicates that RCS is rapidly evolving into a crucial tool for businesses to establish personalized connections with users. It reveals impressive click-through rates (CTR) reaching as high as 22.2% and a substantial 37% increase in conversion rates compared to traditional SMS across various industry campaigns. Strengthen trust and credibility by delivering RCS messages through a branded profile, reinforcing and solidifying your business presence. Source: Telemedia

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RCS in Action

Seamlessly integrate RCS into your communication platform with Telesign’s developer-friendly Messaging API. Clear documentation, user-friendly developer tools, comprehensive data reports, and top-notch customer service deliver a smooth and efficient experience.

  • Premium direct-to-carrier routes

    Leverage the Telesign's direct access to numerous providers and carriers, combined with a strategic waterfall approach across various routes. This robust combination ensures outstanding delivery and conversion rates for your communication needs.

  • Advanced phone number cleansing

    Boost your message deliverability through advanced phone number cleansing. Telesign streamlines operations by automatically formatting phone numbers based on message type and country of origin, offering the possibility of reduced operational costs.

  • Business message templates

    Start strong with ready-to-use templates designed for a range of business messages, covering notifications, alerts, updates, reminders, and more. These templates are user-friendly, visually appealing, and adaptable to meet your specific needs.

  • Enhanced metrics

    Monitor your engagement and conversion rates with precise, insightful data, enabling the development of informed strategies for an improved customer experience. Telesign's Messaging API provides easily interpretable metrics to gauge your success.

  • Secure messaging

    Trust in Telesign's Messaging API, offering comprehensive security through phone number verification services and digital identity protection. Telesign’s Messaging API works to ensure your messages to customers are secure, trustworthy, and reliable.

  • Conversational messaging

    Connecting with customers on a familiar platform reduces pressure and enhances engagement. Utilize rich media, including gifs, videos, chatbots, and more to maintain casual and conversational communication.

Reduce cart abandonment

Combat cart abandonment by sending timely reminders, making it convenient for customers to finalize their purchases, guiding them back to their original checkout page. Employ compelling rich messaging with videos, gifs, or links to convey enticing offers and generate heightened interest.

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Personalized customer engagement

Transform mundane transactions into memorable experiences: Picture a customer receiving a personalized offer based on their preferences just as they enter your virtual storefront. A clothing brand could send an interactive catalog with tailored recommendations, showcasing the latest trends aligned with the customer’s style history. This dynamic and customized approach not only captivates attention but also fosters a sense of connection, turning each interaction into a delightful and unique experience.

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Frequently asked questions

What is RCS messaging?

RCS (Rich Communication Services) is an advanced messaging protocol that enhances SMS with features like rich media, branding, interactivity, and verified sender information—all within the native messaging app on Android devices and Apple devices with iOS 18 or later.

What are the key benefits of using Telesign’s RCS API?

Telesign’s RCS business messaging supports global reach, high engagement rates, real-time analytics, rich content formats, and enterprise-grade security and compliance. It’s easy to integrate with your existing communication channels.

How do I get started with Telesign’s RCS messaging?

You can contact a Telesign representative to enable RCS for your business. Telesign will help with brand verification, onboarding, and integration via API or CPaaS platforms.

Where is RCS currently supported?

RCS is supported on Android devices across multiple carriers globally and Apple devices with iOS 18 or later. Telesign provides coverage in over 90 countries, though availability may depend on end-user device and carrier compatibility.

Can I include interactive elements in RCS messages?

Yes. You can include carousels, quick reply buttons, CTAs (like “Buy now” or “Learn more”), and media such as images, GIFs, videos, and PDFs.

Can I track delivery and engagement metrics?

Yes. RCS provides delivery and read receipts, click-through rates, and performance metrics, helping you optimize future campaigns.

What types of messages are best suited for RCS?

RCS is ideal for promotions, customer support, appointment reminders, order confirmations, surveys, onboarding flows, and other interactive or media-rich customer interactions.

Where can I find technical documentation and support?

Telesign provides comprehensive developer resources, including API references, SDKs, and integration guides, available at the Telesign Developer Center. For additional guidance and helpful resources, visit our Support Center.

How is RCS different from SMS or MMS?

RCS supports rich content like carousels, images, videos, suggested replies, and buttons, offering app-like experiences. Unlike SMS, RCS allows brand verification, real-time delivery/read receipts, and higher security.

Do I need to build a new app or download anything to use RCS?

No. RCS works within the native messaging app on Android and iOS devices, so end-users don’t need to download anything. Brands can manage campaigns via Telesign’s RCS APIs.

What kind of integration does Telesign offer for RCS?

Telesign provides REST APIs for RCS, along with support for campaign management and content templates. It also integrates into your broader omnichannel strategies.

What happens if your customer doesn’t have RCS enabled?

If a customer’s device or carrier doesn’t support RCS, Telesign automatically falls back to SMS, ensuring your message is still delivered.

Can I integrate a chatbot into RCS?

Yes. RCS supports chatbot integration for automated, two-way conversations within the messaging app.

How does Telesign ensure compliance with regional regulations?

Telesign adheres to global and regional data protection laws and partners with carriers to ensure compliance with country-specific RCS requirements.

Can RCS support two-way conversations?

Yes. RCS enables real-time, interactive two-way messaging, making it suitable for customer service, feedback collection, and chatbot-style experiences.

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