At Telesign, privacy and trust are at the heart of everything we do. Protecting individuals’ rights over their personal data is crucial in making the digital world a more trustworthy place for everyone, and here at Telesign we strive to do just that.
Depending on what data privacy laws are applicable, individuals have certain rights in relation to their personal data. These may include, for example, the right to access their data, the right to be forgotten (to have their personal data deleted), and the right to opt out of the sale of their personal information.
At Telesign, in the majority of cases, we act as data processor, meaning we process individuals’ personal data based on the instructions of data controllers (Telesign’s Customers). When acting as data processor, our standard Data Processing Agreement (‘DPA’) includes obligations on Telesign that concern the Personal Data provided to us by our Customers (‘Customer Personal Data') in relation to individual rights requests received directly by us. These include obligations for Telesign to:
Where Telesign acts as data controller - that is, where Telesign is determining the ‘how’ and the ‘why’ of the personal data processing - for example if an individual signs up to our mailing list or provides us with personal data via our customer portal, then individuals have various rights in regards to their personal data that can be exercised by the individual contacting Telesign directly.
Such rights may include:
If you are an individual and wish to exercise any of these rights, this can be done by contacting us at https://www.telesign.com/privacy-requests.
We will respond to all individual rights requests within the legally required timeframe.