e-Commerce and Retail
Reduce friction and combat fraud in e-Commerce
A best practice approach to adopting the right fraud protection and omnichannel engagement strategy throughout the customer journey.
In this white paper, we’ll explore:
- Types of fraud impacting e-Commerce businesses.
- Best practices for sustained digital identity protection.
- Omnichannel engagement throughout the customer journey.
Read now
Fight promo abuse and block fake accounts
Identify promotion fraud signals, save time and resources, and fast-track legitimate user onboarding by promptly understanding the risk of a phone number.
Protect against fraud
Authenticate sign-ups, safeguarding your platform from registration fraud and bulk account creation.
Analyze risk
Evaluate new account risk levels using carrier subscriber data for informed decision making.
Convert securely
Enhance onboarding security while streamlining customer acquisition, ensuring a seamless experience.
Safeguard reputation
Combat fake account creation, bots, and other bad actors that can harm your ecosystem.
Protect against account takeover
Detect suspicious behavior, improve overall account security, and reduce customer churn, all with a phone number.
Protect sign-ins
Secure account access, seamlessly authenticate existing users, and shield accounts from compromise.
Guard account changes
Flag suspicious behavior to keep accounts protected with end-to-end account integrity.
Challenge risky transactions
Verify high-value transactions, including credit card detail access, to challenge unusual activity.
Engage across the customer journey
Personalize interactions, map touchpoints, deliver instant support, and integrate data seamlessly.
Deliver personalized engagement
Drive demand and boost loyalty with personalized alerts, notifications, and targeted campaigns.
Orchestrate omnichannel campaigns
Map out customer touchpoints across mobile, web, and social channels with an easy-to-use flow builder.
Elevate customer experience
Improve customer satisfaction levels with always-on AI-powered chatbot support and seamlessly escalate complex issues to live agents.
Gain data-driven insights
Integrate business applications and customer databases to ensure data synchronization and native cross-platform workflows for in-depth audience knowledge
Online retailers reported
$100B
lost to fraud in 2023
Online payment fraud grew from $41B globally in 2022 to
$48B
in 2023
4 out of 10
shoppers on a retail site are not human
1/3
of all login attempts on retail e-Commerce sites were account takeover attempts
90%
increase in account takeover
losses since 2022
109%
increase in new account fraud as of 2022
47%
of online traffic in 2022 came from bots,
20%
of that bot traffic went to retail sites
Product recommendations
Intelligence
Risk-based decision making
Understand the risk of a phone number to effectively identify and block harmful interactions at account registration, while streamlining the process for authentic and valuable users.
➔Phone ID
Validation assurance
Get access to a global, comprehensive mobile identity data set to quickly and easily verify phone numbers and optimize your messaging framework, while keeping your accounts safe from fraud.
➔Verify API
Account authentication
Securely onboard new users, ensure that all users are legitimate, and protect account access with one API to access seven verification channels using one-time passcodes.
➔Messaging API
Customer engagement
Enhance your customer journey by integrating a seamless, optimized solution to engage your customers meaningfully and globally, and reach them at essential touchpoints on the channels they prefer.
➔Roubot
Automated interactions
Enhance customer support with an advanced AI-powered chatbot. Provide instant responses, automate routine inquiries, and seamlessly escalate complex issues to live agents, ensuring efficient and personalized service 24/7.
➔Ocean
Journey orchestration
Optimize customer journeys with a drag-and-drop orchestration tool. Design and manage multi-channel workflows with ease, ensuring a cohesive experience across SMS, email, chat, and messaging channels. Integrate data and segment audiences effortlessly to deliver personalized experiences at every touchpoint.
➔SendClean
Email marketing
Boost your marketing efforts with a robust email marketing solution. Craft targeted campaigns, automate email sequences, and engage customers with personalized content. Leverage A/B testing and performance analytics to optimize marketing strategies and drive conversions.
➔WhatsApp Business Platform and
RCS Business Messaging
Conversational engagement
Modernize your customer experience with rich conversational messaging. Plug into WhatsApp, RCS, and more to deliver real-time communication. Build complete e-Commerce engagement right from your customer’s favorite messaging app.
➔Other resources
Clients who use this product
Telesign provides Continuous Trust™ to leading global enterprises by
Connecting
Defending
Protecting
their digital identities
Talk to an expert