e-Commerce and Retail

Reduce friction and combat fraud in e-Commerce

A best practice approach to adopting the right fraud protection and omnichannel engagement strategy throughout the customer journey.

In this white paper, we’ll explore:

Types of fraud impacting e-Commerce businesses.
Best practices for sustained digital identity protection.
Omnichannel engagement throughout the customer journey.

Read now

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Fight promo abuse and block fake accounts

Identify promotion fraud signals, save time and resources, and fast-track legitimate user onboarding by promptly understanding the risk of a phone number.

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Protect against fraud

Authenticate sign-ups, safeguarding your platform from registration fraud and bulk account creation.

Analyze risk

Evaluate new account risk levels using carrier subscriber data for informed decision making.

Convert securely

Enhance onboarding security while streamlining customer acquisition, ensuring a seamless experience.

Safeguard reputation

Combat fake account creation, bots, and other bad actors that can harm your ecosystem.

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Protect against account takeover

Detect suspicious behavior, improve overall account security, and reduce customer churn, all with a phone number.

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Protect sign-ins

Secure account access, seamlessly authenticate existing users, and shield accounts from compromise.

Guard account changes

Flag suspicious behavior to keep accounts protected with end-to-end account integrity.

Challenge risky transactions

Verify high-value transactions, including credit card detail access, to challenge unusual activity.

Engage across the customer journey

Personalize interactions, map touchpoints, deliver instant support, and integrate data seamlessly.

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Deliver personalized engagement

Drive demand and boost loyalty with personalized alerts, notifications, and targeted campaigns.

Orchestrate omnichannel campaigns

Map out customer touchpoints across mobile, web, and social channels with an easy-to-use flow builder.

Elevate customer experience

Improve customer satisfaction levels with always-on AI-powered chatbot support and seamlessly escalate complex issues to live agents.

Gain data-driven insights

Integrate business applications and customer databases to ensure data synchronization and native cross-platform workflows for in-depth audience knowledge

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Online retailers reported

$100B

lost to fraud in 2023

Online payment fraud grew from $41B globally in 2022 to

$48B

in 2023

4 out of 10

shoppers on a retail site are not human

1/3

of all login attempts on retail e-Commerce sites were account takeover attempts

90%

increase in account takeover
losses since 2022

109%

increase in new account fraud as of 2022

47%

of online traffic in 2022 came from bots,

20%

of that bot traffic went to retail sites

Product recommendations

Risk-based decision making

Understand the risk of a phone number to effectively identify and block harmful interactions at account registration, while streamlining the process for authentic and valuable users.

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Validation assurance

Get access to a global, comprehensive mobile identity data set to quickly and easily verify phone numbers and optimize your messaging framework, while keeping your accounts safe from fraud.

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Account authentication

Securely onboard new users, ensure that all users are legitimate, and protect account access with one API to access seven verification channels using one-time passcodes.

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Customer engagement

Enhance your customer journey by integrating a seamless, optimized solution to engage your customers meaningfully and globally, and reach them at essential touchpoints on the channels they prefer.

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Automated interactions

Enhance customer support with an advanced AI-powered chatbot. Provide instant responses, automate routine inquiries, and seamlessly escalate complex issues to live agents, ensuring efficient and personalized service 24/7.

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Ocean

Journey orchestration

Optimize customer journeys with a drag-and-drop orchestration tool. Design and manage multi-channel workflows with ease, ensuring a cohesive experience across SMS, email, chat, and messaging channels. Integrate data and segment audiences effortlessly to deliver personalized experiences at every touchpoint.

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SendClean

Email marketing

Boost your marketing efforts with a robust email marketing solution. Craft targeted campaigns, automate email sequences, and engage customers with personalized content. Leverage A/B testing and performance analytics to optimize marketing strategies and drive conversions.

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WhatsApp Business Platform and
RCS Business Messaging

Conversational engagement

Modernize your customer experience with rich conversational messaging. Plug into WhatsApp, RCS, and more to deliver real-time communication. Build complete e-Commerce engagement right from your customer’s favorite messaging app.

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