"With TeleSign, it’s all about risk mitigation—we depend on it for monitoring, alerting and responding."
DAVID BROWN
Vice President of Operations, MEETME
Most social networks focus on connecting with people you already know, but the MeetMe platform was designed to meet new people and engage in interesting conversations. However, users needed to be confident that the new virtual connections were actually with real people. Many social mobile apps are challenged with fraudulent account setup.
Challenges
Although account security was a top priority, MeetMe wanted to make registration and account verification as easy as possible. Previously, MeetMe relied largely on CAPTCHA verification for suspicious behavior, but found many users abandoned the registration process because the distorted words were illegible. MeetMe wanted to take a proactive approach to secure its community by identifying ways it could make it easy for legitimate users to access their accounts but require additional verification steps when suspicious activity occurred.
Solution
MeetMe chose TeleSign’s solutions to help secure user accounts and reduce bulk account creation incidents. As a way to verify anonymous users, MeetMe requires certain suspicious new registrations to include a valid phone number for SMS or voice verification. When the user enters a telephone number on MeetMe, TeleSign sends an automated SMS or voice call to the user with a one-time PIN. The user then enters this one-time code and is immediately verified. This new, secure and seamless process helps MeetMe block fraud while minimizing friction for its users.
