Evernote designs apps and products that transform the way you work. Its software is specifically designed to be simple, accessible and available everywhere. Evernote began a wide-ranging review of its security measures to ensure the integrity and overall experience of its services.
In order to protect their global accounts from compromise beyond the traditional username and password, Evernote decided to add phone-based two-factor authentication (2FA) to all user accounts. During the vendor analysis process, Evernote was looking for several specific qualities, such as: global coverage, ease of implementation and overall experience.
TeleSign’s documentation made the integration phase extremely seamless to complete allowing Evernote to deploy their two-factor authentication solution very quickly. Additionally, TeleSign’s Client Services team performed a custom UI/UX review to provide Evernote with the best practice recommendations they collected from similar customer deployments.
In addition to TeleSign’s two-factor authentication offering, Evernote also deployed TeleSign’s PhoneID to identify if a phone is SMS enabled or not. Evernote uses the product to confirm that if a user has requested an SMS, they have provided a phone number that can actually receive an SMS. This means that users are prompted to provide a new number instead of waiting for an authentication SMS that will never come — a small but critical step to improve overall user experience.