Watch now What are the ingredients of the “trust recipe?” And why do organizations that prioritize and earn trust reach higher levels of success? The answers were among the insights provided by Grace Trinidad, Research Director at IDC’s Future of Trust practice, at a September 20th webinar hosted by Telesign. Here are three takeaways from
Smartphones are used globally and are capable of more than making phone calls and sending texts. As technology evolved, new communication channels, like Over-The-Top (OTT) or Rich Communication Services (RCS), came into play. And unlike SMS, they offer a richer, more interactive experience. Should companies consider alternatives to SMS for their B2C communications? These channels
These days, sending text messages is a standard practice in most people’s daily lives. Such a popular form of communication has so many technologies surrounding it, all with unique ways to carry a message from one person to another. How well do you know the protocols that allow your smartphone or mobile device to send
If you’ve been facing SMS deliverability issues, you are not alone. Many businesses encounter obstacles when it comes to successfully delivering SMS messages to their customers. But as a product manager for a fast-moving financial services company, we know that you don’t have endless amounts of time to research and understand the root causes of
Smartphones have changed how we interact with the world, from making purchases to talking with friends. It’s fair to say that smartphones are an extension of ourselves. These mobile mini-computers allow us to access all sorts of information, and allow us to make purchases on the fly. So with everyone clicking ‘purchase’ on their smartphone,
The FBI recently provided some helpful guidance for holiday shopping safety, and with the holidays just around the corner, it’s the perfect time to review how to stay secure. The holiday season is a good time to remind your customers to follow security recommendations and protect themselves from threats like phishing, scams, and identity theft.
A lot is riding on your onboarding process. Make it too easy, and fraudsters ring you up. Too challenging, and your customers seek other companies with fewer requirements. In the financial industry, regulations are a part of doing business, and most are designed to protect both consumers and businesses. But they can also impact a
As the digital landscape evolves, so do the regulations designed to protect individuals, businesses, and governments around the globe. One such evolution has taken place surrounding money laundering, whose impact has grown exponentially with new digital financial transaction options. In this article, we look into money laundering, the anti-money laundering (AML) regulations put into place
On-demand services are transforming the way we live, giving us more control over how, when, and where we buy, sell, and trade the services and products that make up our lives. Consumers went from using an app to get a ride somewhere, to ordering food and paying for it on their smartphone. The convenience of
You may have seen news about the recent Facebook Messenger hacks or seen the repeated ‘My account has been hacked’ message on your Facebook feed. You may have also seen the suggested solution is to use multi-factor authentication (MFA) also known as two-factor authentication (2FA) for increased protection against the scams hitting FB Messenger. Though
New technology can be exciting. For early adopters and risk takers looking for bigger payoffs, the latest shiny object is often hard to resist, especially if it promises more benefits and a better experience than the status quo. Banks are historically slow to innovate, seeking instead to stay the course and project the image of
When’s the last time you went to your bank? Chances are, it’s been a while since you filled out a slip while waiting for the next available teller. Today, almost all financial transactions can take place digitally—anywhere, any time—and in the palm of our hands. Financial institutions, both new and old, compete for business and