You may have seen news about the recent Facebook Messenger hacks or seen the repeated ‘My account has been hacked’ message on your Facebook feed. You may have also seen the suggested solution is to use multi-factor authentication (MFA) also known as two-factor authentication (2FA) for increased protection against the scams hitting FB Messenger. Though
New technology can be exciting. For early adopters and risk takers looking for bigger payoffs, the latest shiny object is often hard to resist, especially if it promises more benefits and a better experience than the status quo. Banks are historically slow to innovate, seeking instead to stay the course and project the image of
When’s the last time you went to your bank? Chances are, it’s been a while since you filled out a slip while waiting for the next available teller. Today, almost all financial transactions can take place digitally—anywhere, any time—and in the palm of our hands. Financial institutions, both new and old, compete for business and
Despite the negative health and economic effects of COVID around the world, it initiated changes in how we live and workÑboth out of necessity and in hopes that we could come out of the pandemic stronger when the world opened again. Fraudsters used the health crisis to fine tune their malicious tactics to exploit businesses
If you’re a problem-solver, one who longs to find the answer to an unsolved mystery, you understand that the solution lies in its origin. Trace the issue back to its source to find the missing piece that completes the puzzle. Fraud, though not always a mystery, is similar: Have a problem with fake users or
A one-size-fits-all approach works great for stretchy sweatpants and sweatshirts. Simple and cost-effective, especially if your size fluctuates around the holidays. But when it comes to customer onboarding, a one-size-fits-all approach that seems simple and cost-effective can open the door to fraud and risk, which leads to financial and reputational losses. This article examines the
As adults who’ve grown accustomed to a mostly digital world, we’re now comfortable sharing seemingly innocuousÑand in some cases endlessÑdetails about our lives online. A photo of our remodeled deck, the place where we had our last family outing, or our take on the latest Hollywood blockbuster or political scandal are posted for the world
Onboarding new customers is your first chance to say hello while making a great first impression. But if your process isn’t welcoming, frictionless, and secure, it can end in a quick goodbye. Today, people expect a secure, simple onboarding experience. At the same time, product managers and sales teams are incentivized to board as many
Digital healthcare is no longer a luxury—it’s a necessity. Physicians need to access health data in seconds, and patients now expect the same for their personal health records. With millions of patients looking to receive—and physicians aiming to provideÑthe best healthcare experience possible, healthcare organizations need to adapt to new technological standards and simultaneously maintain
Remember your last scheduling mix-up? Life gets busy, and we all botch our calendars once and a while. Maybe you’ve arrived at a party a day early, lost out on a job interview due to rush hour traffic, or missed a spouse’s birthday. Whatever the case, scheduling and appointment mix-ups can upend our plans. When
Elon Musk hit the brakes on his bid to buy Twitter, stating recently that the platform’s fake account issue is a potential showstopper. Musk doesn’t believe Twitter’s claim that fake users/bots account for only 5% of its users, and he wants proof to back their claim or the deal is off. Musk isn’t alone in
Identity fraud. When we hear those words, we immediately think of our own identities and the ramifications that inevitably follow the theft. Identity fraud is damaging, prevalent, and personal. Its victims often must re-establish their identities, try to recover from financial losses, and sometimes face significant legal problems. But industries are also impacted and targeted