Share
Share
Los Angeles – 31 July 2025 – PCI Pal, a leading SaaS provider of secure payments, has partnered with Telesign, a Proximus Global company, to launch a Fraud Management Suite for global enterprises that uses AI to spot fraudulent payments before they happen. The solution is designed to stop one of the most costly types of payment fraud – Card-Not-Present (CNP).
CNP attacks are easy to execute, but hard to spot before it is too late. In these attacks, the criminal doesn’t need to steal a physical payment card. They only need the expiration date and three-digit CVV code to impersonate another human being over the phone and make fake purchases. This type of fraud is much harder for contact centers to spot because the buyer isn’t standing in front of them with the card.
The solution from PCI Pal and Telesign gives real-time risk insights to agents and AI bots before a payment is made, which reduces chargebacks and revenue loss without adding friction to the customer experience. The timing of this solution is critical because according to Juniper Research, payment fraud affecting consumers and businesses is set to rise from $44bn in 2024 to $109bn in 2029; while a staggering 79% of businesses reported being victims of payment fraud attempts in 2024.
To clamp down on payment fraud, e-commerce channels already benefit from tools like biometric authentication, but the voice channel – still central to many contact centers whether human agents or voice AI bots – has never had equivalent protection. PCI Pal’s solution leverages Telesign Intelligence, an AI-powered tool that finds fraudulent activity by scoring the level of transaction risk associated with the phone number being used for a service. The risk recommendation can then be used to decide whether to allow, flag, or block the user, or take any other measures like additional verifications. This risk scoring feature is provided within an intuitive agent interface combined with a single API.
“Payment card fraud is a significant challenge for contact centers, and this partnership addresses that issue by making voice-based interactions with enterprise more trusted, seamless and secure” says Rajdip Gupta, Business Lead at Proximus Global “, Our work with PCI Pal aligns with our ongoing commitment to protect enterprises from evolving threats, without disrupting the customer experience.”
“AI is transforming how we approach security – not just in detecting fraud, but in anticipating it,” said Mufti Monim, CTO at PCI Pal “This launch lays the groundwork for a more intelligent and adaptive platform, that secures payments across all channels while enhancing both customer and agent experiences. It’s the first step in a broader roadmap to unify fraud prevention, compliance, and customer experience into one seamless, scalable platform.”
About Proximus Global
Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivalled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle. Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalized omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions.
For more information visit https://www.proximusglobal.com
About PCI Pal
PCI Pal (LON: PCIP) is a leading global provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss. Using patented technology, its mission is to safeguard reputation and trust by providing customers with secure payment solutions for any business communications environment including voice, chat, social, email, and contact center. PCI Pal is integrated to, and resold by, some of the world’s leading business communications vendors, as well as major payment service providers. PCI Pal products can be used by any size organization globally, and it is proud to work with some of the largest and most respected brands in the world.
For more information, visit www.pcipal.com.
