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When a legitimate user forgets his or her username or password, the support call can cost $30-70. Traditional self-service options like email verification or challenge-based recovery methods are less secure and put end-user accounts and businesses at risk. Web and mobile app companies are challenged with finding easy, secure and cost-effective ways to offer password resets and account recovery. (Data from Gartner Research and Forrester Research)
Automatically sending a secure one-time passcode (OTP) to the verified phone number on record is an account recovery and password reset process that can eliminate support costs and protect end-user accounts from compromise.
