Enable Secure Account Recovery

Streamline secure password resets and reduce help desk calls by sending a one-time passcode to the verified phone number on record via SMS or a voice-based call

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20% to 50% of all help desk calls are for password resets

When a legitimate user forgets his or her username or password, the support call can cost $30-70. Traditional self-service options like email verification or challenge-based recovery methods are less secure and put end-user accounts and businesses at risk. Web and mobile app companies are challenged with finding easy, secure and cost-effective ways to offer password resets and account recovery. (Data from Gartner Research and Forrester Research)

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Traditional Account Recovery & Password Reset Processes Can:


Increase Operational Costs


Allow for Fraudulent Access

Providing current and future ShareFile customers with the capability to leverage multifactor authentication to protect access to their sensitive data is a best practice that is quickly becoming industry standard and personally gives me peace of mind.

Manny Landron


Deliver A Secure And Easy User Experience At A Lower Cost

Automatically sending a secure one-time passcode (OTP) to the verified phone number on record is an account recovery and password reset process that can eliminate support costs and protect end-user accounts from compromise.

Two-factor Authentication Delivers:

enable increased account security

Stronger account security

enable decrease of costs

Lower support costs

Enable Secure Account Recovery

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