Enable secure account recovery

Streamline secure password resets and reduce help desk calls by sending a one-time passcode to the verified phone number on record via SMS or a voice-based call.
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20% to 50% of all help desk calls are for password resets

When a legitimate user forgets his or her username or password, the support call can cost $30-70. Traditional self-service options like email verification or challenge-based recovery methods are less secure and put end-user accounts and businesses at risk. Web and mobile app companies are challenged with finding easy, secure and cost-effective ways to offer password resets and account recovery. (Data from Gartner Research and Forrester Research)

Traditional Account Recovery & Password Reset Processes Can:

Increase Operational Costs
Allow for Fraudulent Access

Deliver A Secure And Easy User Experience At A Lower Cost

Automatically sending a secure one-time passcode (OTP) to the verified phone number on record is an account recovery and password reset process that can eliminate support costs and protect end-user accounts from compromise.

Two-factor Authentication Delivers:

enable increased account security

Stronger account security

enable decrease of costs

Lower support costs

Enable Secure Account Recovery

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“Providing current and future ShareFile customers with the capability to leverage multifactor authentication gives me peace of mind.”

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Manny Landron
,
CISSP, CISA, CISM

Citrix ShareFile provides additional security to global users

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