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Automated SMS/RCS and voice-based appointment and event reminders personalize the customer experience and simplify communications. Staff will no longer spend a significant amount of time manually calling patients, or customers to remind them of upcoming appointments, events or services. Over 90% of customers will read an SMS/RCS text message within the first minute it's received, making it the perfect last-minute reminder method. Engage and communicate more effectively and establish loyal, connected relationships with customers. *Source: Adweek