Delivers Mobile Verification With TeleSign

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We needed a partner that could scale to support our ever expanding global footprint. TeleSign delivered the scale we were looking for.

CHUCK MORTIMORE VP, PRODUCT MANAGEMENT, IDENTITY AND SECURITY


Salesforce was founded in 1999 with a vision to reinvent CRM in the cloud, pioneering enterprise cloud computing in the process. Today, Salesforce is powering innovation in sales, service, marketing, community, analytics, apps and more, enabling companies of all sizes to connect to their customers in new ways. The company is fully committed to providing the highest level of security and, as online threats escalate, has constantly innovated to help keep its customers secure in their online environment.

CHALLENGES

Salesforce realized early on that mobility was becoming a major focus for businesses on a global scale. As part of this focus, the company felt the need to move away from email-based verification and authentication to a solution that not only enabled mobile computing, but leveraged a more secure infrastructure. This was a key driver in finding an alternative authentication solution to email and offering SMS Identity Confirmation through TeleSign made perfect sense.

SOLUTIONS

To meet these challenges, Salesforce replaced email two-factor authentication as its default feature for Identity Confirmation with authentication via SMS using TeleSign. This brought numerous advantages. The mobile phone is the most universal personal device on the planet. By using this as a trust anchor, Salesforce was able to reach a broader user base, across the entire globe. Salesforce uses a variety of methods to verify that a login source is authorized. Now, whenever a Salesforce user logs on to a computer, browser or IP address that’s not recognized, their Identity Confirmation system triggers a onetime passcode (OTP) which is sent by SMS through TeleSign to the user’s mobile phone number on record.


KEY BENEFITS

SUPPORTED USER GROWTH AND SCALE

REACHED BROADER USER BASE

ESTABLISHED MOBILE PHONE AS TRUST ANCHOR


ABOUT SALESFORCE

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