How Fiverr Built a Marketplace on Trust with TeleSign’s Help

The Challenge

With skilled freelancers providing digital services in more than 400 categories worldwide, Fiverr needed to create a secure platform for its users. As Fiverr’s reach expanded, it became clear that email verification was no longer the gold standard to authenticate its end-users while onboarding. Fiverr wanted to protect the integrity of its sellers’ accounts and safeguard against unauthorized access.

TeleSign Delivered

A flexible, frictionless customer experience

Harmful users blocked

Unauthorized withdrawals reduced 60%

The Solution

As Fiverr has become a primary service for millions of users, security and protecting end-users is a top priority for the Trust & Safety team. Over several years, Fiverr has worked with TeleSign, gradually deploying additional solutions such as phone verification APIs as a standard measure to increase the level of account security. Phone number verification is an effective method to reduce duplicate or fraudulent accounts. Many on-demand marketplaces such as Fiverr ask for a phone number at the point of registration, not for marketing purposes, but to verify the end-users authenticity and uniqueness.

“TeleSign is part of our ongoing efforts to improve trust, security, and quality on our platform.”

Gali Gelber

Head of Trust & Safety

Talk To An Expert

Interested in learning about how TeleSign's identity and engagement solutions can prevent fraud while fostering secure and global growth for your business? Let's chat.