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Identity & protection readiness
Can you securely authenticate and protect customers during peak demand?
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01
We can authenticate users at scale using adaptive or risk-based authentication without adding friction to the login or transaction experience.
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02
We have real-time visibility into suspicious activity— such as risky phone numbers, SIM swap signals, or abnormal behavior—and can detect fraud threats including phishing, account takeover, or impersonation.
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03
Customer communications are protected against spoofing, impersonation, or unauthorized sender activity, and fraudulent traffic can be blocked without disrupting legitimate users.
Customer communications & experience
Can you maintain trusted customer engagement during high demand?
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01
Transactional and time-sensitive messages are delivered reliably through verified channels such as SMS, RCS, or WhatsApp.
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02
Customers can easily recognize legitimate communications from your organization.
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03
Messaging supports customers across regions and digital touchpoints with fallback routing and proactive communication.
Infrastructure & operational readiness
Is your organization operationally prepared to support peak demand?
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Systems and infrastructure have been tested to support sudden spikes in traffic and engagement and can scale globally without manual intervention.
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02
Messaging and platform performance metrics—including latency, delivery, and failure rates—are monitored in real time.
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03
Clear escalation paths, operational playbooks, and cross-team alignment exist to respond effectively during peak demand.
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Peak digital moment readiness assesment
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Fraudsters
Based on your result, your readiness level is: