Engaging, scalable messaging for LATAM’s BFSI sector

Deliver real-time communications across SMS and WhatsApp with Telesign’s APIs. Financial institutions in LATAM can personalize communications, enhance engagement, and scale customer connections while supporting compliance.

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Industry Challenges

Meeting rising communication demands

The BSFI sector across LATAM must navigate diverse markets where digital adoption is accelerating and customer expectations are rising, all while balancing fraud exposure risk and operational efficiency.

Fragmented compliance landscape:

Varying regulations across countries add complexity—but customers still expect consistent, engaging communication.
High expectations for immediacy:

Customers expect timely, personalized updates on financial transactions and services.
Operational scale and reliability:

Financial institutions need resilient, cost-efficient infrastructure to deliver consistent, engaging communications and support growth.

Scale customer engagement with SMS

SMS remains one of the most effective ways to reach customers across LATAM. Telesign’s SMS API enables financial institutions to deliver secure, scalable communications that strengthen engagement and help build customer trust.

Deliver real-time updates and alerts that keep customers connected and informed.

Send timely transaction notifications that enhance confidence and loyalty.

Support reliable delivery at scale with resilient infrastructure built for engagement while supporting compliance.

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Engage every conversation through WhatsApp

WhatsApp is the dominant messaging platform across LATAM. With Telesign’s WhatsApp API, financial institutions can enable enhanced security, interactive communications that boost engagement and streamline service efficiency.

Share personalized account updates and alerts directly on WhatsApp.

Enable interactive communications that simplify service and deepen relationships.

Ensure reliable delivery while staying aligned with LATAM compliance requirements.

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Crassula: Driving growth with engaging, scalable communications

Digital banking platform Crassula integrated Telesign SMS APIs to deliver real-time, engaging communications and reliable customer experiences. This partnership has helped them strengthen engagement, support enhanced security, and streamline operations while supporting global expansion.

Enhanced authentication

Strengthened SMS security

Optimized verification

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FAQ

Why are SMS and WhatsApp important for LATAM’s BFSI sector?

They are among the most widely used channels in the region, enabling personalized, real-time communication that helps deepen engagement while keeping customers informed.

How does Telesign support compliance with regional regulations?

Our APIs are designed to align with local and regional standards, helping organizations maintain secure and compliant communications at scale.

Can Telesign support both verification and customer messaging?

Yes. From enhanced security OTPs to personalized notifications, Telesign enables the full spectrum of BFSI communications.

How reliable is message delivery across LATAM?

We partner with carriers across the region to support high deliverability and low latency, even at scale.

Is WhatsApp secure enough for financial services?

WhatsApp uses end-to-end encryption. Telesign adds secure, compliance-ready API integration to ensure safe delivery for BFSI use cases.

How quickly can financial institutions integrate Telesign APIs?

Integration is straightforward and supported with comprehensive documentation and expert guidance.

Other resources

Blog

Maximizing customer engagement with whatsapp messaging

Resource

Meet Verify API Our Newest Verification SolutionRetry

Datasheet

Messaging API Datasheet

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Blog

Thirteen times your customers super appreciate your SMS

Solution brief

Account integrity across the customer lifecycle

Blog

Build better customer experiences with omnichannel communicationRetry

Blog

Conversational user experiences explainedRetry

Ready to make SMS & WhatsApp your highest-performing channels?

Deliver real-time communications that customers value most—driving stronger engagement, lasting trust, and scalable growth across LATAM’s BFSI sector with Telesign’s APIs.