{"id":20445,"date":"2024-10-18T21:30:39","date_gmt":"2024-10-18T21:30:39","guid":{"rendered":"https:\/\/www.telesign.com\/?p=20445"},"modified":"2025-10-21T15:04:28","modified_gmt":"2025-10-21T15:04:28","slug":"how-telesign-and-route-mobile-keep-travel-smooth-and-secure","status":"publish","type":"post","link":"https:\/\/www.telesign.com\/zh-hans\/blog\/how-telesign-and-route-mobile-keep-travel-smooth-and-secure","title":{"rendered":"Miles ahead: How Telesign and Route Mobile keep travel smooth and secure\u00a0"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Picture this: you&#8217;re about to embark on a much-anticipated vacation. Everything\u2019s booked, bags are packed, and you can almost feel the warm sun on your skin. But as you log into your miles account to splurge on that first-class upgrade\u2014your hard-earned points have disappeared. Now, imagine leaving your phone behind and being forced to receive flight updates, boarding passes, or even customer support the old-fashioned way. Worse yet, you arrive at your vacation rental, only to find out the booking company didn\u2019t properly vet your host, and the listing was fake. Or perhaps your mobile phone stops receiving SMS messages, leaving you stranded without a way to arrange your arrival.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These aren\u2019t just far-fetched scenarios; they\u2019re the kinds of real-world challenges travelers face every day. Fortunately, solutions exist to protect your travel plans and ensure a seamless journey. In this blog post, we\u2019ll explore how Telesign and Route Mobile partner with your favorite travel brands to tackle these issues head-on, safeguarding and enhancing every step of your adventure.&nbsp;<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"#\" data-href=\"https:\/\/www.telesign.com\/zh-hans\/blog\/how-telesign-and-route-mobile-keep-travel-smooth-and-secure\/#short-term-rental-long-term-protection\" >Short-term rental, long-term protection&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"#\" data-href=\"https:\/\/www.telesign.com\/zh-hans\/blog\/how-telesign-and-route-mobile-keep-travel-smooth-and-secure\/#secure-your-points-mile-after-mile\" >Secure your points, mile after mile&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"#\" data-href=\"https:\/\/www.telesign.com\/zh-hans\/blog\/how-telesign-and-route-mobile-keep-travel-smooth-and-secure\/#upgrade-your-stay-from-check-in-to-checkout\" >Upgrade your stay, from check-in to checkout&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"#\" data-href=\"https:\/\/www.telesign.com\/zh-hans\/blog\/how-telesign-and-route-mobile-keep-travel-smooth-and-secure\/#stay-connected-no-matter-where-you-roam\" >Stay connected, no matter where you roam&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"#\" data-href=\"https:\/\/www.telesign.com\/zh-hans\/blog\/how-telesign-and-route-mobile-keep-travel-smooth-and-secure\/#masking-numbers-protecting-privacy\" >Masking numbers, protecting privacy&nbsp;&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"#\" data-href=\"https:\/\/www.telesign.com\/zh-hans\/blog\/how-telesign-and-route-mobile-keep-travel-smooth-and-secure\/#from-booking-to-boarding-a-baggage-free-experience\" >From booking to boarding: A baggage free experience&nbsp;<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"short-term-rental-long-term-protection\"><\/span><strong>Short-term rental, long-term protection<\/strong>&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">On-demand booking platforms and ride-sharing services have transformed the way we travel. In 2023, <a href=\"https:\/\/ec.europa.eu\/eurostat\/web\/products-eurostat-news\/-\/ddn-20230403-2\" target=\"_blank\" rel=\"noreferrer noopener\">719 million nights were booked through short-term rental platforms<\/a> in the EU alone, reflecting a 20.5% increase compared to 2022. This massive growth signals the resilience and popularity of on-demand booking platforms, but it also creates new opportunities for fraudsters.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Earlier this year, two people were indicted in an <a href=\"https:\/\/www.nbcnews.com\/news\/us-news\/pair-indicted-alleged-airbnb-vrbo-rental-property-scam-netted-85-milli-rcna132367\" target=\"_blank\" rel=\"noreferrer noopener\">$8.5 million dollar Airbnb and Vrbo scam<\/a> involving more than 10,000 listings. Booking.com\u2019s Head of Internet Safety has cautioned consumers, reporting a staggering <a href=\"https:\/\/www.bitdefender.com\/blog\/hotforsecurity\/up-to-900-surge-in-travel-scams-warns-booking-com\/?srsltid=AfmBOord9gedOLzg7O8cC45vnDWsdVSuIn4DZSGEk2zm-D28S4I-Ebbu%2F%2F\" target=\"_blank\" rel=\"noreferrer noopener\">500-900% increase in travel related attacks<\/a>.&nbsp; Reports show that <a href=\"https:\/\/www.taskus.com\/blog\/rising-above-fraud-in-the-travel-industry\/\" target=\"_blank\" rel=\"noreferrer noopener\">fake rental listings, cloned websites, and account takeovers<\/a> are on the rise.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this new, fast-paced world of on-demand booking platforms, trust is everything. Digital identity verification and risk detection play critical roles in ensuring that guests and hosts are who they claim to be. Without proper safeguards, fraudulent bookings and synthetic identities will continue to slip through the cracks, leading to compromised experiences, financial losses, and reputational harm.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By leveraging Telesign\u2019s <a href=\"https:\/\/www.telesign.com\/products\/trust-engine\" target=\"_blank\" rel=\"noreferrer noopener\">mobile identity and risk assessment technology<\/a>, on-demand platforms can seamlessly verify users during <a href=\"https:\/\/www.telesign.com\/solutions\/onboarding\" target=\"_blank\" rel=\"noreferrer noopener\">onboarding<\/a> and detect potential risks in real-time. This not only helps ensure that guests and hosts are legitimate but also reduces the likelihood of fraudulent activity from compromised or recycled phone numbers. With Telesign, platforms can provide a smoother, more secure onboarding experience while protecting both their users and their brand.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"secure-your-points-mile-after-mile\"><\/span><strong>Secure your points, mile after mile<\/strong>&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Loyalty programs in the travel industry have become a goldmine for fraudsters, with points and miles now functioning as a form of currency on the dark web. Criminals can buy, sell, and even pay with stolen loyalty points, making them a highly coveted asset. With tens of billions of dollars\u2019 worth of rewards at stake, cybercriminals are increasingly targeting these accounts. In fact, loyalty program fraud has surged by <a href=\"https:\/\/www.forter.com\/blog\/loyalty-met-with-betrayal\/\" target=\"_blank\" rel=\"noreferrer noopener\">89% since 2019<\/a>, and Europol estimates that airlines alone lose over $1 billion globally to loyalty fraud annually.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Earlier this year, a Reddit user shared a <a href=\"https:\/\/www.reddit.com\/r\/unitedairlines\/comments\/1acci0p\/semi_urgent_massive_fraud_what_can_be_done_on_the\/?share_id=NoiCRPW4BshGCm9bDAwqF&amp;utm_content=2&amp;utm_medium=ios_app&amp;utm_name=ioscss&amp;utm_source=share&amp;utm_term=1\" target=\"_blank\" rel=\"noreferrer noopener\">viral post<\/a> describing how they woke up to discover their United Airlines account had been hacked, with fraudsters booking a first-class flight. The user frantically sought help, noting the fraudster was mid-flight, hoping to alert authorities in time. This alarming incident put a spotlight on United&#8217;s account integrity vulnerabilities. Shortly thereafter, United upgraded its security protocols, moving from knowledge-based security questions to <a href=\"https:\/\/www.reddit.com\/r\/unitedairlines\/comments\/1c6jbko\/2fa_finally_available\/\" target=\"_blank\" rel=\"noreferrer noopener\">SMS OTP authentication<\/a>, offering customers an additional layer of protection against account takeovers.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Telesign protects loyalty programs from <a href=\"https:\/\/www.telesign.com\/fraud-prevention\/account-takeover-fraud\" target=\"_blank\" rel=\"noreferrer noopener\">account takeovers<\/a> by using advanced phone intelligence and fraud detection. SIM swap attacks, a rising threat in the travel industry, allow fraudsters to intercept OTPs and take control of accounts. By validating phone numbers in real-time and detecting suspicious activity, Telesign prevents unauthorized access, safeguarding your customers\u2019 hard-earned loyalty.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"upgrade-your-stay-from-check-in-to-checkout\"><\/span><strong>Upgrade your stay, from check-in to checkout<\/strong>&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For today\u2019s traveler, speed and convenience are no longer just perks, they&#8217;re essential. Travelers and the hospitality industry agree\u2014digital interactions are the future. <a href=\"https:\/\/www.oracle.com\/a\/ocom\/docs\/industries\/hospitality\/hospitality-industry-trends-for-2025.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Over half of travelers<\/a> want digital check-in\/out options permanently available by 2025, and more than <a href=\"https:\/\/www.oracle.com\/a\/ocom\/docs\/industries\/hospitality\/hospitality-industry-trends-for-2025.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">60% of hotel executives<\/a> believe that a fully contactless experience for hotel transactions will be the norm within the next three years. Whether it\u2019s checking in, unlocking your door, or ordering room service, everything is becoming smartphone driven.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is where Route Mobile and Telesign come in. By partnering with hotels, we help accelerate the shift towards a fully digital guest experience. It all begins at check-in. Instead of waiting in line, handing over identification, and receiving a physical room key, Telesign\u2019s <a href=\"https:\/\/www.telesign.com\/products\/phone-id\" target=\"_blank\" rel=\"noreferrer noopener\">digital identity<\/a> attributes allow the front desk to verify a guest\u2019s identity using only their phone number. Once verified, the guest can immediately receive their digital key and head straight to their room\u2014no wait, no hassle.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This seamless, on-demand experience extends beyond check-in. Forget picking up the phone and dialing the front desk for assistance. Today\u2019s guests can simply open the hotel app or use their favorite messaging platform to request amenities. Whether it\u2019s fresh towels or a room service order, everything can be managed digitally, creating a faster and more convenient stay.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In fact<a href=\"https:\/\/www.oracle.com\/a\/ocom\/docs\/industries\/hospitality\/hospitality-industry-trends-for-2025.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">, 3 out of 4 guests<\/a> are more likely to stay at a hotel that offers self-service technology and uses automated, conversational messaging for concierge requests, making this digital transformation a win-win for both guests and hoteliers alike.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"stay-connected-no-matter-where-you-roam\"><\/span><strong>Stay connected, no matter where you roam<\/strong>&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">International travel presents unique communication challenges, especially when it comes to ensuring timely and reliable messaging. In many countries, travelers often face unreliable SMS services or have limited access to important phone calls. If travel brands rely solely on SMS, they risk leaving their customers in the dark\u2014missing critical information such as flight delays, hotel bookings, or transportation updates.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Take Brazil, where <a href=\"https:\/\/www.doofinder.com\/en\/statistics\/who-uses-whatsapp-the-most#:~:text=1.,every%20mobile%20messaging%20app%20user.\" target=\"_blank\" rel=\"noreferrer noopener\">99% of smartphone users<\/a> rely on WhatsApp as their primary communication channel instead of traditional SMS. Relying exclusively on SMS in regions like this means travel brands could fail to deliver essential information to their customers. Imagine a traveler arriving at their hotel late at night, only to find that they never received the digital check-in code because the hotel sent it via SMS.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To avoid such scenarios, we equip global travel, tourism, and hospitality brands to deliver <a href=\"https:\/\/www.telesign.com\/products\/omnichannel-experience\" target=\"_blank\" rel=\"noreferrer noopener\">omnichannel communication<\/a> across multiple platforms. Whether it\u2019s SMS, RCS, WhatsApp, Viber, or others, we ensure travelers receive the right message on their preferred platform, no matter where in the world they are. And if a message fails to deliver or a channel is unavailable, Telesign and Route Mobile automatically reroute it to another channel, minimizing disruption and maximizing reliability.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"masking-numbers-protecting-privacy\"><\/span><strong>Masking numbers, protecting privacy&nbsp;<\/strong>&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Whether you\u2019re coordinating with a vacation rental host or arranging transportation with a tour guide, privacy is crucial. No traveler wants their personal phone number exposed, and that\u2019s why number masking technology has become a vital security feature.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With Telesign\u2019s <a href=\"https:\/\/www.telesign.com\/products\/number-masking\" target=\"_blank\" rel=\"noreferrer noopener\">number masking<\/a> solutions, travelers can communicate with hosts, drivers, and service providers securely while keeping their personal phone numbers private. This anonymization ensures that personal data is not at risk, even during temporary or one-time communications. In today\u2019s privacy-conscious world, secure, masked communication helps reduce fraud risks while giving travelers peace of mind.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"from-booking-to-boarding-a-baggage-free-experience\"><\/span><strong>From booking to boarding: A baggage free experience<\/strong>&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Each of these examples highlights how Telesign and Route Mobile help travel companies adapt to the evolving needs of their customers. From preventing loyalty fraud and securing private communications to enabling seamless global messaging, our technologies empower travel brands to deliver safer, smarter, and more convenient travel experiences. With industry-leading solutions like mobile identity verification, omnichannel messaging, and real-time fraud detection, we\u2019re protecting travelers and ensuring that nothing stands in the way of their perfect getaway.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">Keep travelers protected and engaged with global omnichannel communications and always-on fraud protection\u2014<a href=\"https:\/\/www.telesign.com\/industries\/travel-and-hospitality\">explore our travel and hospitality hub today<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how our technologies empower travel brands to deliver safer, smarter, and more convenient travel experiences. <\/p>\n","protected":false},"author":21,"featured_media":20446,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[66],"tags":[206,242,241],"class_list":["post-20445","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-insight","tag-account-takeover","tag-omnichannel-experiences","tag-onboarding-workflows"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - 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