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13:58:04","post_date_gmt":"2022-01-12 13:58:04","post_content":"<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">About&nbsp;Salesforce<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Salesforce was founded in 1999 with a vision to reinvent CRM in the cloud, pioneering enterprise cloud computing in the process. Today, Salesforce is powering innovation in sales, service, marketing, community, analytics, apps and more, enabling companies of all sizes to connect to their customers in new ways. The company is fully committed to providing the highest level of security and, as online threats escalate, has constantly innovated to help keep its customers secure in their online environment.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Salesforce has always been forward thinking, including bringing to market one of the first risk-based authentication offerings through its email Identity Confirmation option in 2007. 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This was a key driver in finding an alternative authentication solu-tion to email and offering SMS Identity Confirmation made perfect sense.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:image -->\n<figure class=\"wp-block-image\"><img src=\"https:\/\/assets-global.website-files.com\/622040cc7b9efcd66ccac2c3\/622040cc7b9efc431bcacfc4_Image2.jpg\" alt=\"Person typing at a laptop computer while on their phone with their other hand\"\/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">The solution<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>To meet these challenges, Salesforce replaced email two-factor authentication as its default feature for Identity Confirmation with authentication via SMS using Telesign.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>This brought numerous advantages. The mobile phone is the most universal personal device on the planet. 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Now, whenever a Salesforce user logs on to a computer, browser or IP address that\u2019s not recognized, their Identity Confirmation system triggers a one-time passcode (OTP) which is sent by SMS through Telesign to the user\u2019s mobile phone number on record.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:quote -->\n<blockquote class=\"wp-block-quote\"><!-- wp:paragraph {\"className\":\"py-8 text-telesign-violet-500 italic text-2xl font-light-\"} -->\n<p class=\"py-8 text-telesign-violet-500 italic text-2xl font-light-\">Identity Confirmation by SMS has been so effective it is now the default option for all Salesforce customers with verified mobile phone numbers.<\/p>\n<!-- \/wp:paragraph --><\/blockquote>\n<!-- \/wp:quote -->\n\n<!-- wp:paragraph -->\n<p>Users who do not have a mobile number on record are prompted to enter a mobile phone number upon login. (While email Identity Confirmation is still available, this is only an option for system administrators who wish to re-enable this function for users without mobile devices.) \u201cWe needed a partner that could scale to support our ever expanding global footprint. Telesign delivered the scale we were looking for.\u201d Chuck Mortimore, VP, Product Management, Identity and Security.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:spacer {\"height\":\"40px\"} -->\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!-- \/wp:spacer -->","post_title":"Salesforce","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"salesforce","to_ping":"","pinged":"","post_modified":"2026-03-19 21:14:52","post_modified_gmt":"2026-03-19 21:14:52","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.telesign.com\/?post_type=customer&#038;p=1284","menu_order":0,"post_type":"customer","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":1281,"post_author":"4","post_date":"2022-08-24 13:55:28","post_date_gmt":"2022-08-24 13:55:28","post_content":"<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">About&nbsp;Affirm<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>How do you find synergies within your technology stack to provide a customer-centric experience?<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>eCommerce sites have added challenges today that typical brick and mortar retailers don\u2019t. This includes verifying a customer is who they say they are without physical documentation at the Point of Sale (POS).<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Affirm, a more flexible and transparent alternative to credit cards, has modernized and secured the checkout process for online retailers and customers. Their model provides shoppers an alternative to traditional credit cards, giving customers the flexibility to buy now and pay over time at thousands of online stores.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">The challenge<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Many risk management players in the marketplace specialize in a single offering, whether digital intelligence, authentication, preventing chargebacks, sending alerts, and notifications. Affirm needed a solution that covered the customer lifecycle to build a complete risk assessment within a matter of seconds by examining a consumer\u2019s digital footprint and easily engaging with customers.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Affirm added Telesign to its tech stack for its cohesion of solutions comprised of digital identity and programmable communications.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Often, filling out an application or creating a new account can be an arduous, drawn-out process, causing user friction and shopper abandonment. Offered at the point of sale (POS) at more than 6,000 merchants, consumers can opt to pay with Affirm and almost instantaneously receive a credit decision. To improve both the retailer and shopper experience, Affirm uses data points in the identification and fraud security stack, enabling Affirm to seamlessly process applications in less time.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:image -->\n<figure class=\"wp-block-image\"><img src=\"https:\/\/assets-global.website-files.com\/622040cc7b9efcd66ccac2c3\/63348d88d74b7100f3c4987c_affirm-body-img.webp\" alt=\"Woman shopping at computer with credit card\"\/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">The solution<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>When a merchant accepts a check, there is a non-zero chance of it being fraudulent. But by leveraging Telesign as part of their security stack, Affirm can safeguard a purchase using digital identity intelligence. Affirm identifies valid purchases and protects sales to diminish the risk for online merchants.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>By presenting Affirm as a choice at the POS, some of the world\u2019s largest enterprise companies have built new revenue streams while maintaining security, branding, and pricing integrity. By offering Affirm and its tech stack, one online retailer saw a 16%+ increase in average order value after integrating Affirm\u2019s buy now and pay later payment option. Another retailer experienced a 10%+ increase in conversion once Affirm was presented at checkout. As part of a growth strategy, Affirm\u2019s addition of Telesign\u2019s world-class data layered with additional providers generates risk assessments that enable legitimate transactions, leading to higher sales conversions. In addition, Affirm has been able to automate payment reminders by incorporating Telesign\u2019s programmable communication capabilities.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Telesign is part of Affirm\u2019s holistic approach to security. Affirm absorbs Telesign data inputs through their proprietary algorithms to make informed decisions. Affirm can still verify their authenticity for legitimate consumers who may have limited access to credit, making credit accessible.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>When a consumer chooses to make a purchase using Affirm, they find out if they\u2019re approved in a matter of seconds.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:quote -->\n<blockquote class=\"wp-block-quote\"><!-- wp:html -->\n<p class=\"py-8 text-telesign-violet-500 italic text-2xl font-light\">\u201cKnowing a consumer is who they say they are, is a tremendous value add,\u201d said Affirm\u2019s Head of Financial Partnerships.<\/p>\n<!-- \/wp:html --><\/blockquote>\n<!-- \/wp:quote -->\n\n<!-- wp:paragraph -->\n<p>Throughout their customer lifecycle, Affirm customers receive friendly reminders for upcoming payments or past due statements to keep them up to date on their account. Incorporating Telesign\u2019s programmatic communications into the Affirm solution as part of Affirm\u2019s marketing automation is a simple solution that encourages and reminds customers to pay.<\/p>\n<!-- \/wp:paragraph -->","post_title":"Affirm","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"affirm","to_ping":"","pinged":"","post_modified":"2025-01-14 19:09:45","post_modified_gmt":"2025-01-14 19:09:45","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.telesign.com\/?post_type=customer&#038;p=1281","menu_order":0,"post_type":"customer","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":1341,"post_author":"4","post_date":"2023-01-24 16:05:37","post_date_gmt":"2023-01-24 16:05:37","post_content":"","post_title":"ByteDance","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"bytedance","to_ping":"","pinged":"","post_modified":"2023-12-30 04:56:28","post_modified_gmt":"2023-12-30 04:56:28","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.telesign.com\/?post_type=customer&#038;p=1341","menu_order":0,"post_type":"customer","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":1342,"post_author":"4","post_date":"2022-04-24 16:06:00","post_date_gmt":"2022-04-24 16:06:00","post_content":"<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">About&nbsp;Citrix<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Citrix is leading the transition to software-defining the workplace, uniting virtualization, mobility management, networking and SaaS solutions to enable new ways for businesses and people to work better. Citrix solutions power business mobility through secure, mobile workspaces that provide people with instant access to apps, desktops, data and communications on any device, over any network and cloud. With annual revenue in 2014 of $3.14 billion, Citrix solutions are in use at more than 330,000 organizations and by over 100 million users globally.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Citrix ShareFile &nbsp;has a strong presence in security-conscious verticals, including Finance, Accounting, Legal, Insurance and Healthcare. It was important that they provide these customers with strong access controls to avoid a breach of their account.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">The challenge<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Citrix ShareFile was looking for a way to add an extra layer of online security with a robust solution that wouldn\u2019t require customers to remember yet another series of usernames and passwords. Looking for a globally reliable authentication provider that not only emphasizes security but also the nuances of an easy user experience can be a difficult process. Citrix ShareFile needed a partner that could work with their UI\/UX team to provide best practice recommendations and ensure that opting in and &nbsp;using two-factor authentication (2FA) would be as simple as possible while remaining extremely secure.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Telesign checked all the necessary requirements, including global coverage, convenient options like voice and SMS for every type of user, experience with similar customers, as well as an obsession with security and user experience.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>After vetting providers, Citrix ShareFile realized that Telesign was unmatched in the industry and would be their partner going forward.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:image -->\n<figure class=\"wp-block-image\"><img src=\"https:\/\/assets-global.website-files.com\/622040cc7b9efcd66ccac2c3\/622040cc7b9efc7e26cacfd4_Image2.jpg\" alt=\"Three colleagues working together around a laptop computer\"\/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">The solution<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Citrix ShareFile gave their users the option of activating multi factor authentication on their ShareFile account using Telesign\u2019s SMS verification. Once users choose this option, they are required to enter a one-time PIN code, sent to their phone number, already on record, whenever they log in from a new device or unknown IP address. This represents an extra layer of protection, beyond a username and password, which effectively blocks fraudsters from gaining access to an account, even if a fraudster has obtained the login credentials. Once a fraudster attempts to log in, 2FA is activated, preventing any possibility of account compromise.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Unlike standard authentication procedures, the codes that SMS verification uses for 2FA login are unique and generated new every time. Were a breach to occur, and usernames and passwords stolen, ShareFile customers could still be certain their data was secure. Also, to allow for occasions when a customer might not have access to their primary phone number, Citrix ShareFile allows them to add a back-up number. An effective fallback, because very few people, no matter where they happen to be, will not have access to one of their two numbers.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:quote -->\n<blockquote class=\"wp-block-quote\"><!-- wp:paragraph {\"className\":\"py-8 text-telesign-violet-500 italic text-2xl font-light\"} -->\n<p class=\"py-8 text-telesign-violet-500 italic text-2xl font-light\">Using Telesign, Citrix can provide phone-based 2FA in more than 200 countries in 87 languages.<\/p>\n<!-- \/wp:paragraph --><\/blockquote>\n<!-- \/wp:quote -->\n\n<!-- wp:paragraph -->\n<p>Citrix ShareFile\u2019s business partners and users can be confident that SMS verification is fully effective everywhere they are.In addition to SMS verification, Citrix ShareFile also used Telesign\u2019s voice verification for markets where SMS coverage may be unreliable; where receiving an SMS incurs a costs for the user, for users who cannot receive SMS (like a fixed line phone), or for those who just preferred to be contacted by a voice call.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Since offering ShareFile users the option of two-factor authentication by SMS or voice call through Telesign, Citrix enabled security conscious customers to avoid a breach on their account with stronger access controls. Many competitors in the file sharing market have experienced security issues resulting in a negative image in the press. By using Telesign, not only has user data been protected, but Citrix ShareFile\u2019s brand reputation and the trust placed in it by its customers has remained intact.<\/p>\n<!-- \/wp:paragraph -->","post_title":"Citrix","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"citrix","to_ping":"","pinged":"","post_modified":"2023-09-15 22:41:27","post_modified_gmt":"2023-09-15 22:41:27","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.telesign.com\/?post_type=customer&#038;p=1342","menu_order":0,"post_type":"customer","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":1289,"post_author":"4","post_date":"2022-02-24 13:58:52","post_date_gmt":"2022-02-24 13:58:52","post_content":"<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">About&nbsp;OfferUp<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>OfferUp was founded in 2011 as the world\u2019s simplest and most trusted mobile-first market place. OfferUp focuses entirely on the US market but what sets them apart is their innovation in the peer to peer space. Originally conceived as a marketplace, OfferUp has expanded into payments and shipping. Recently, OfferUp debuted a new feature that will place money in escrow on a de facto hold. This protects the seller against a buyer that gets cold feet. It also protects a buyer that might be more comfortable keeping an entire transaction on the platform. When a buyer reserves an item via the Hold Offers button on the app it becomes marked as sold. At that point, OfferUp authorizes an associated credit card to make sure the money is there to pay for it. When the meet up to exchange the item occurs, the buyer pulls up a QR code for the seller to scan. Users can tie their OfferUp accounts to credit cards or mobile services such as Samsung Pay, Apple Pay and Google Pay.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>These cutting edge developments have created new revenue streams for OfferUp but also new security concerns. At the moment they are one of the most valuable start ups in the Pacific Northwest. What is more encouraging however is the amount of time users spend on the app, which has been comparable to major social media sites. OfferUp has also gained incredible penetration in its focus markets of the western United States with more than 15% of the adults in those markets using the app regularly. OfferUp continues to focus on aggressive expansion while keeping its platform and users safe, which is where Telesign enters the picture.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">The challenge<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Items sold on OfferUp can range in value from a couple dollars to a several thousand with people selling a wide range of items from antiques to classic cars. As such and with OfferUp expanding into mobile payment processing, holds and shipping it was critical to find a new way to register and verify their users. OfferUp had been using email verification but was starting to see account takeover become a problem. As OfferUp grew so did the target on their back, they decided to seek a partner to provide an added layer of security so they could keep their sterling reputation as the most trusted mobile-first market place.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><img src=\"https:\/\/assets-global.website-files.com\/622040cc7b9efcd66ccac2c3\/622040cc7b9efc701ecacfc1_Image2-2.jpg\" alt=\"Couple sits on a couch surrounded by moving boxes while looking at a tablet\"><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">The solution<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>After a thorough search, OfferUp decided to partner with Telesign on a verification solution that would leverage 2FA (two-factor authentication) with an SMS message and one time passcode (OTP). The idea behind this solution is that users now have their phone number as a trust anchor. By providing something you know(password) and something you have (mobile device) an extra layer of security was added to OfferUp\u2019s platform. Furthermore in the event of a password reset flow, OTPs to a device are much more secure than email. By implementing this simple solution, OfferUp saw their account takeover (ATO) attacks drop dramatically. It also made certain that they were protected against future legislation such as California\u2019s CCPA. Additionally, OfferUp leveraged a Telesign mobile identity solution that relies on carrier data and phone intelligence to give a company certain insights about their users. In this instance OfferUp chose the Phone ID Device Info API which can tell a platform which kind of device their user has. This can of course help out for user experience (UX) reasons but also security. If a user is typically on an iPhone but then makes a several thousand dollar purchase on an Android device, the Device Info API can flag for a security review. All in, OfferUp had a seamless implementation of Telesign solutions. Fraud is down, the company continues to grow and we look forward to seeing what OfferUp does when it eventually expands into new territories where all of its new users will rest easy knowing that OfferUp rests under the security blanket of Telesign.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":4} -->\n<h4 class=\"wp-block-heading\"><\/h4>\n<!-- \/wp:heading -->","post_title":"OfferUp","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"offerup","to_ping":"","pinged":"","post_modified":"2025-01-14 19:10:35","post_modified_gmt":"2025-01-14 19:10:35","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.telesign.com\/?post_type=customer&#038;p=1289","menu_order":0,"post_type":"customer","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":1343,"post_author":"4","post_date":"2022-03-24 16:06:15","post_date_gmt":"2022-03-24 16:06:15","post_content":"<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">About&nbsp;Skype<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Skype was founded in 2003 as one of the pioneers in global P2P video chat. Skype had a mission of finding a cost-effective way to connect people all over the world. Using their groundbreaking platform, Skype has served millions of users, enabling communication by video, audio and over the top chat messaging. In addition to their standard platform of HD video calling, Skype offers features such as call recording, screen share and even offers virtual phone numbers for purchase.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Since being acquired by Microsoft in 2011, Skype has been heavily integrated into the Microsoft Azure suite of cloud computing products and has operated as a very helpful tool for enterprise businesses. Companies leverage Skype to connect with their colleagues remotely all over the world.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>\u200d<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">The challenge<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>In addition to their core product line, Skype has long offered localized virtual phone numbers for purchase by private citizens or corporations. There are many benefits to using virtual phone numbers, chief amongst them, it provides a low cost alternative to a traditional landline or cell phone. One of the earliest uses of virtual phone numbers was for affordable long-distance calling. Because of this, Skype virtual numbers were very popular.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>However, after some time Skype started to notice that their users were reporting lots of spam and robocalls. Nearly half of the volume of every inbound call a Skype customer received was fraudulent. In order to maintain a positive customer experience Skype needed a way to figure out which of these inbound calls were fraudulent and block them before they ever reached the end-user. Skype picked up the phone and called Telesign.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:image -->\n<figure class=\"wp-block-image\"><img src=\"https:\/\/assets-global.website-files.com\/622040cc7b9efcd66ccac2c3\/622040cc7b9efc50e9cacfc9_Image2.jpg\" alt=\"Woman wearing headphones and Skyping with a friend on her laptop\"\/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">The solution<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Skype leveraged Telesign Intelligence to block fraudulent traffic and robocalls. Intelligence delivers reputation scoring based on phone number intelligence, traffic patterns, machine learning and a global data consortium.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>At an alarming rate, bad actors are creating online and mobile application accounts that result in spam, phishing attacks, promo abuse and other costly fraud. Through the registration of fake accounts, fraudsters are able to attack legitimate users and damage a brand\u2019s value, revenue and growth. Effectively identifying and blocking these harmful users at account registration, while streamlining the process for authentic and valuable users, has become critical.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The Skype and Telesign team wanted to look at the general Intelligence model and see if they could implement it as an \u2018inbound calling spam filter\u2019 included automatically with your Skype virtual number with the option to opt out. The Telesign team quickly deployed the solution for Skype and it was a massive success.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Skype sees roughly two million calls per day (or 100,000 calls per hour at peak.) Telesign is able to look at these phone numbers and help Skype block one million unwanted calls, or 50% of Skype\u2019s overall virtual phone number inbound traffic. Furthermore, the duration of phone calls, due to their legitimacy has increased.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Lastly, Skype\u2019s overall goal was to not only prevent fraudulent calls but also increase customer satisfaction, something that has skyrocketed. Less fraud equals happier customers and higher revenues for Skype. Now Skype users can rest easy knowing that when their phone rings, they don\u2019t have to be afraid to answer it.<\/p>\n<!-- \/wp:paragraph -->","post_title":"Skype","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"skype","to_ping":"","pinged":"","post_modified":"2023-09-15 22:30:24","post_modified_gmt":"2023-09-15 22:30:24","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.telesign.com\/?post_type=customer&#038;p=1343","menu_order":0,"post_type":"customer","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":1904,"post_author":"4","post_date":"2022-09-25 23:28:40","post_date_gmt":"2022-09-25 23:28:40","post_content":"<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">About&nbsp;Amount<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>As digital transformation accelerates, financial technologies [companies] and banks have raced to make their services available digitally to meet today\u2019s consumer demands. Amount, a leading financial technology provider, empowers financial institutions to accelerate their digital transformation \u2013 helping them go digital in a matter of months\u2014not years.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>With Amount\u2019s sophisticated product suite and unmatched platform capabilities, banks can deliver a seamless omnichannel customer experience.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">The challenge<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>As the banking industry has gradually shifted away from a branch-centric model, customers\u2019 ability to transact with their bank on the go - anytime, anywhere - is crucial. Simultaneously, as banks increasingly digitize their operations, the sophistication of fraudsters has moved in lockstep.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The convergence of these two trends has presented a challenge for financial institutions, requiring them to identify the right tools and technologies to combat fraud while also achieving their digital growth goals. As the banking industry has seen a rapid acceleration from offline to online, Know Your Customer (KYC) compliance can come into question. It can be challenging to keep up with the relentlessly evolving sophistication of fraudsters. Fintech businesses are challenged with finding the right technology tools to combat fraud and mitigate risk.Many financial institutions are looking to create frictionless front-end user experiences, but these efforts may leave gaps in protecting consumer information. As financial institutions require consumers to provide personally identifiable and financial information, basic protections are not always guaranteed by all providers.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>In many cases, it can be a laborious process for a consumer when a bank has trouble verifying their identity. Amount, a leading-edge financial technology provider, wanted to build additional security layers into its tech stack to mitigate business risk without adding friction by providing an initial identity check based on consumers\u2019 mobile number.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:image -->\n<figure class=\"wp-block-image\"><img src=\"https:\/\/assets-global.website-files.com\/622040cc7b9efcd66ccac2c3\/622040cc7b9efca343cacfc3_Image2.jpg\" alt=\"Customer doing online shopping with phone and credit card\"\/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">The solution<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Digital originations have quickly become the majority of applications for new accounts, and consumers expect flexibility. By using SMS and voice verification for consumers throughout their journey, banks can quickly and efficiently onboard customers.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:spacer {\"height\":\"44px\"} -->\n<div style=\"height:44px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!-- \/wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>Amount provides financial institutions with the toolkit required to verify their identity in a self-service fashion without cumbersome manual intervention. Customers\u2019 unique identities can be confirmed without physical documentation or having to contact a call center.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:quote -->\n<blockquote class=\"wp-block-quote\"><!-- wp:paragraph {\"className\":\"text-telesign-violet-500 py-8 italic text-2xl font-light\"} -->\n<p class=\"text-telesign-violet-500 py-8 italic text-2xl font-light\">Amount\u2019s partners are equipped to identify 80 to 85 percent of applicants in a self-service manner, which has led to an increase in conversions and account sign-ups.<\/p>\n<!-- \/wp:paragraph --><\/blockquote>\n<!-- \/wp:quote -->\n\n<!-- wp:paragraph -->\n<p>The integration of Telesign into AmountVerify enables the financial institutions working with Amount to have the best of both worlds. Its partners have seamlessly reduced the risk of fraud and lowered operational expenses by automating verifications while improving the customer experience growing revenue.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>In a digital-first world, fraudsters are becoming increasingly sophisticated, complex, and organized. As a result, banks must keep pace by investing in fraud and verification tools to combat these evolving methods. In the future banking industry, partnerships such as Amount and Telesign are critical to equip banks with the appropriate tooling to fight fraud.<\/p>\n<!-- \/wp:paragraph -->","post_title":"Amount","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"amount","to_ping":"","pinged":"","post_modified":"2023-12-30 04:57:18","post_modified_gmt":"2023-12-30 04:57:18","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.telesign.com\/?post_type=customer&#038;p=1904","menu_order":0,"post_type":"customer","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":1292,"post_author":"4","post_date":"2022-06-24 13:59:38","post_date_gmt":"2022-06-24 13:59:38","post_content":"<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">About&nbsp;Fiverr<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>On-demand marketplaces, composed of sellers and buyers, have quickly grown to include various industries, in addition to skilled freelance work. As the acceleration from offline to online transactions continues, fraud has evolved. 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By leveraging digital identity data signals, the marketplace ensures each user\u2019s uniqueness registering for an account. They\u2019ve also decreased the number of hacked accounts and unauthorized activities by effectively identifying and blocking harmful users at account registration.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>In the past, it was easier to change personal details, including financial information related to account withdrawals. Users could change the bank account to withdraw funds to a fraudulent account.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:quote -->\n<blockquote class=\"wp-block-quote\"><!-- wp:paragraph -->\n<p>Now, with added security, including 2FA, unauthorized withdrawals have been reduced by 60%.<\/p>\n<!-- \/wp:paragraph --><\/blockquote>\n<!-- \/wp:quote -->\n\n<!-- wp:paragraph -->\n<p>The Fiverr team works very hard to continually improve the security of the platform to protect its users, customers, and community. 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Today, Salesforce is powering innovation in sales, service, marketing, community, analytics, apps and more, enabling companies of all sizes to connect to their customers in new ways. The company is fully committed to providing the highest level of security and, as online threats escalate, has constantly innovated to help keep its customers secure in their online environment.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Salesforce has always been forward thinking, including bringing to market one of the first risk-based authentication offerings through its email Identity Confirmation option in 2007. 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Citrix solutions power business mobility through secure, mobile workspaces that provide people with instant access to apps, desktops, data and communications on any device, over any network and cloud. With annual revenue in 2014 of $3.14 billion, Citrix solutions are in use at more than 330,000 organizations and by over 100 million users globally.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Citrix ShareFile &nbsp;has a strong presence in security-conscious verticals, including Finance, Accounting, Legal, Insurance and Healthcare. It was important that they provide these customers with strong access controls to avoid a breach of their account.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">The challenge<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Citrix ShareFile was looking for a way to add an extra layer of online security with a robust solution that wouldn\u2019t require customers to remember yet another series of usernames and passwords. Looking for a globally reliable authentication provider that not only emphasizes security but also the nuances of an easy user experience can be a difficult process. Citrix ShareFile needed a partner that could work with their UI\/UX team to provide best practice recommendations and ensure that opting in and &nbsp;using two-factor authentication (2FA) would be as simple as possible while remaining extremely secure.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Telesign checked all the necessary requirements, including global coverage, convenient options like voice and SMS for every type of user, experience with similar customers, as well as an obsession with security and user experience.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>After vetting providers, Citrix ShareFile realized that Telesign was unmatched in the industry and would be their partner going forward.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:image -->\n<figure class=\"wp-block-image\"><img src=\"https:\/\/assets-global.website-files.com\/622040cc7b9efcd66ccac2c3\/622040cc7b9efc7e26cacfd4_Image2.jpg\" alt=\"Three colleagues working together around a laptop computer\"\/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">The solution<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Citrix ShareFile gave their users the option of activating multi factor authentication on their ShareFile account using Telesign\u2019s SMS verification. Once users choose this option, they are required to enter a one-time PIN code, sent to their phone number, already on record, whenever they log in from a new device or unknown IP address. This represents an extra layer of protection, beyond a username and password, which effectively blocks fraudsters from gaining access to an account, even if a fraudster has obtained the login credentials. Once a fraudster attempts to log in, 2FA is activated, preventing any possibility of account compromise.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Unlike standard authentication procedures, the codes that SMS verification uses for 2FA login are unique and generated new every time. Were a breach to occur, and usernames and passwords stolen, ShareFile customers could still be certain their data was secure. Also, to allow for occasions when a customer might not have access to their primary phone number, Citrix ShareFile allows them to add a back-up number. An effective fallback, because very few people, no matter where they happen to be, will not have access to one of their two numbers.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:quote -->\n<blockquote class=\"wp-block-quote\"><!-- wp:paragraph {\"className\":\"py-8 text-telesign-violet-500 italic text-2xl font-light\"} -->\n<p class=\"py-8 text-telesign-violet-500 italic text-2xl font-light\">Using Telesign, Citrix can provide phone-based 2FA in more than 200 countries in 87 languages.<\/p>\n<!-- \/wp:paragraph --><\/blockquote>\n<!-- \/wp:quote -->\n\n<!-- wp:paragraph -->\n<p>Citrix ShareFile\u2019s business partners and users can be confident that SMS verification is fully effective everywhere they are.In addition to SMS verification, Citrix ShareFile also used Telesign\u2019s voice verification for markets where SMS coverage may be unreliable; where receiving an SMS incurs a costs for the user, for users who cannot receive SMS (like a fixed line phone), or for those who just preferred to be contacted by a voice call.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Since offering ShareFile users the option of two-factor authentication by SMS or voice call through Telesign, Citrix enabled security conscious customers to avoid a breach on their account with stronger access controls. Many competitors in the file sharing market have experienced security issues resulting in a negative image in the press. 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Skype had a mission of finding a cost-effective way to connect people all over the world. Using their groundbreaking platform, Skype has served millions of users, enabling communication by video, audio and over the top chat messaging. In addition to their standard platform of HD video calling, Skype offers features such as call recording, screen share and even offers virtual phone numbers for purchase.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Since being acquired by Microsoft in 2011, Skype has been heavily integrated into the Microsoft Azure suite of cloud computing products and has operated as a very helpful tool for enterprise businesses. Companies leverage Skype to connect with their colleagues remotely all over the world.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>\u200d<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">The challenge<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>In addition to their core product line, Skype has long offered localized virtual phone numbers for purchase by private citizens or corporations. There are many benefits to using virtual phone numbers, chief amongst them, it provides a low cost alternative to a traditional landline or cell phone. One of the earliest uses of virtual phone numbers was for affordable long-distance calling. Because of this, Skype virtual numbers were very popular.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>However, after some time Skype started to notice that their users were reporting lots of spam and robocalls. 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Intelligence delivers reputation scoring based on phone number intelligence, traffic patterns, machine learning and a global data consortium.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>At an alarming rate, bad actors are creating online and mobile application accounts that result in spam, phishing attacks, promo abuse and other costly fraud. Through the registration of fake accounts, fraudsters are able to attack legitimate users and damage a brand\u2019s value, revenue and growth. Effectively identifying and blocking these harmful users at account registration, while streamlining the process for authentic and valuable users, has become critical.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The Skype and Telesign team wanted to look at the general Intelligence model and see if they could implement it as an \u2018inbound calling spam filter\u2019 included automatically with your Skype virtual number with the option to opt out. The Telesign team quickly deployed the solution for Skype and it was a massive success.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Skype sees roughly two million calls per day (or 100,000 calls per hour at peak.) Telesign is able to look at these phone numbers and help Skype block one million unwanted calls, or 50% of Skype\u2019s overall virtual phone number inbound traffic. Furthermore, the duration of phone calls, due to their legitimacy has increased.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Lastly, Skype\u2019s overall goal was to not only prevent fraudulent calls but also increase customer satisfaction, something that has skyrocketed. Less fraud equals happier customers and higher revenues for Skype. 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