Enable Secure Account Recovery and Password Resets

< Use Cases

Enable Secure Account Recovery

Streamline secure password resets and reduce help desk calls by sending a one-time passcode to the verified phone number on record via SMS, voice or push notification

PROVIDES ADDITIONAL SECURITY TO GLOBAL USERS WITH 2FA

< Use Cases

Enable Secure Account Recovery

Streamline secure password resets and reduce help desk calls by sending a one-time passcode to the verified phone number on record via SMS, voice or push notification

PROVIDES ADDITIONAL SECURITY TO GLOBAL USERS WITH 2FA

20% TO 50% OF ALL HELP DESK CALLS ARE FOR PASSWORD RESETS

When a legitimate user forgets his or her username or password, the support call can cost $30-70. Traditional self-service options like email verification or challenge-based recovery methods are less secure and put end-user accounts and businesses at risk. Web and mobile app companies are challenged with finding easy, secure and cost-effective ways to offer password resets and account recovery. (Data from Gartner Research and Forrester Research)

Traditional account recovery & password reset processes can

INCREASE OPERATIONAL COSTS

ALLOW FOR FRAUDULENT ACCESS

DELIVER A SECURE AND EASY USER EXPERIENCE AT A LOWER COST

Automatically sending a secure one-time passcode (OTP) to the verified phone number on record is an account recovery and password reset process that can eliminate support costs and protect end-user accounts from compromise.

Two-factor authentication delivers

STRONGER ACCOUNT SECURITY

LOWER SUPPORT COSTS

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