Account recovery can be painful for users and costly for businesses. Whether it’s a legitimate user simply forgetting their password or a cyber criminal attempting to circumvent email or challenge-based recovery methods to take over an account, password reset requests can introduce risk to the business and tie up support resources.
Using TeleSign’s two-factor authentication (2FA) for account recovery improves the password reset process and reduces help desk costs.
20% TO 50% OF ALL HELP DESK CALLS ARE FOR PASSWORD RESETS*
When a legitimate user forgets his or her username or password, the support call can cost $30-70.* Traditional self-service options like email verification or challenge-based recovery methods are less secure and put end-user accounts and businesses at risk.
Traditional account recovery & password reset processes can
Increase operational costs
Allow for fraudulent account access
Cause user abandonment
Web and mobile app companies are challenged with finding easy, secure and cost-effective ways to offer password resets and account recovery.
DELIVER A SECURE AND EASY USER EXPERIENCE AT A LOWER COST
Automatically sending a secure one-time passcode (OTP) to the verified phone number on record is an account recovery and password reset process that can eliminate support costs and protect end-user accounts from compromise. If a fraudster attempts to reset a password for an account that does not belong to them, they will be prompted to enter the OTP that was sent to the legitimate user’s number. The automated 2FA process also enables companies to notify users to reset their passwords in the event of a breach using an out of band authentication (OOB) method.
Two-factor authentication delivers
Stronger account security
Lower support costs
Improved user experience
TeleSign enables secure and streamlined account recovery and password reset using SMS, voice or mobile-app based 2FA. Phone data that provides intelligence on phone number deactivation events can also be added to ensure that 2FA codes are delivered to the true account holder.