20% TO 50% OF ALL HELP DESK CALLS ARE FOR PASSWORD RESETS*

When a legitimate user forgets his or her username or password, the support call can cost $30-70.* Traditional options like email verification or challenge-based recovery methods put end-user accounts and businesses at risk.
Traditional account recovery & password reset processes can

Increase operational costs

Allow for fraudulent account access

Cause user abandonment

Web and mobile app companies are challenged with finding easy, secure and cost-effective ways to offer password resets and account recovery.
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Source:

DELIVER A SECURE AND EASY USER EXPERIENCE AT A LOWER COST

Automatically sending a secure one-time passcode (OTP) to the verified phone number on record is an account recovery process that can eliminate support costs and protect end-user accounts from compromise. Legitimate users have a fast and easy way to confirm their identity and reset their password, while fraudsters are blocked with 2FA.
Two-factor authentication delivers

Stronger account security

Lower support costs

Improved user experience

TeleSign enables secure and streamlined account recovery and password reset using SMS, voice or mobile-app based 2FA. Phone data that provides intelligence on phone number deactivation events can also be added to ensure that 2FA codes are delivered to the true account holder.