CALL CENTERS | TeleSign

< Use Cases

CALL CENTERS

Alleviate customer frustration and reduce costs by establishing a call center connection via SMS

< Use Cases

CALL CENTERS

Alleviate customer frustration and reduce costs by establishing a call center connection via SMS

DELIVER A SUPERIOR CUSTOMER EXPERIENCE & REDUCE COSTS

Consumers don’t want to be on lengthy phone calls or exchange numerous emails when they require support from businesses. Businesses are now providing a more efficient communication channel via SMS messaging to help alleviate consumer frustration, enable self-service, reduce support call costs, lower overall wait times and provide identity assurance and verification of consumers.

UTILIZE TELESIGN'S PLATFORM TO:

Set up SMS call-back alerts to notify consumers when a customer service representative is available

Provide instant customer service – send & receive messages from consumers

Send follow up alerts to close the service loop & provide status of orders

During a customer care call quickly verify the identity of user via SMS verification codes (patented technology)

Shorten call times with SMS versus lengthy knowledge base authentication questions

Perform instant phone number look up and verify against number(s) on file

WHY TELESIGN

DEVELOPER-FRIENDLY APIS & SDKS

Easy-to-integrate APIs & SDKs that combine data intelligence and messaging communications to more effectively engage customers, secure accounts and prevent fraud.

EXPANSIVE GLOBAL NETWORK

A registered Mobile Network Operator with 100s of direct-carrier connections that ensure the highest-quality routes and market leading delivery and completion rates.

UNPARALLELED SERVICE & SUPPORT

Developer-focused tools and detailed documentation, UI/UX consulting, global compliance expertise, 24/7 worldwide support and more.

GET STARTED WITH TELESIGN

Integrate our products seamlessly into your user experience.
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