Call Centers | TeleSign

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Call Centers

Create positive communication experiences for your customers using SMS and advanced voice technologies to increase customer satisfaction and reduce costs

< Use Cases

Call Centers

Create positive communication experiences for your customers using SMS and advanced voice technologies to increase customer satisfaction and reduce costs

DELIVER A SUPERIOR CUSTOMER EXPERIENCE & REDUCE COSTS

Customers of today expect the companies they do business with to offer the best possible customer experiences. To accomplish this, most companies are embedding programmable voice and SMS communications to existing systems or to replace costly and complex on-premises legacy solutions. Provide omnichannel support using voice and SMS APIs to alleviate customer frustration, enable self-service, reduce support call costs, lower overall wait times and provide identity assurance and verification of users.

UTILIZE TELESIGN'S PLATFORM TO:

PROVIDE MORE INNOVATIVE & RESPONSIVE CUSTOMER ENGAGEMENT STRATEGIES VIA SMS & VOICE COMMUNICATIONS

SEND SMS & VOICE FOLLOW UP ALERTS TO CLOSE THE SERVICE LOOP & PROVIDE STATUS OF ORDERS

PROVIDE INSTANT CUSTOMER SERVICE – SEND & RECEIVE SMS & VOICE MESSAGES FROM CONSUMERS

BUILD VOICE API-BASED IVR FLOWS WITH DTMF KEY PROMPTS TO SEND CALLERS THROUGH PRE-SELECTED CALL FLOWS

DURING A CUSTOMER CARE CALL QUICKLY VERIFY THE IDENTITY OF USER VIA SMS & VOICE VERIFICATION CODES

IMPROVE OPERATIONAL EFFICIENCIES, REDUCE COSTS AND SCALE THE BUSINESS

WHY TELESIGN

SINGLE PLATFORM

A unique combination of trusted identity data and global communications capabilities

EXPANSIVE GLOBAL NETWORK

Mobile Network Operator with over 600 direct and secured interconnections with carriers worldwide that yield unprecedented access to behavioral, phone, user analytics

UNPARALLELED SERVICE & SUPPORT

“Best-in-Class” sales, client services and 24/7 worldwide support teams, integration and best practice guidance, detailed documentation, global compliance expertise, and more

GET STARTED WITH TELESIGN

Integrate our products seamlessly into your user experience.
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