Call Centers | TeleSign

< Use Cases

Call Centers

Alleviate customer frustration and reduce costs by establishing a call center connection via SMS

< Use Cases

Call Centers

Alleviate customer frustration and reduce costs by establishing a call center connection via SMS

DELIVER A SUPERIOR CUSTOMER EXPERIENCE & REDUCE COSTS

Consumers don’t want to be on lengthy phone calls or exchange numerous emails when they require support from businesses. Businesses are now providing a more efficient communication channel via SMS messaging to help alleviate consumer frustration, enable self-service, reduce support call costs, lower overall wait times and provide identity assurance and verification of consumers.

UTILIZE TELESIGN'S PLATFORM TO:

Set up SMS call-back alerts to notify consumers when a customer service representative is available

Provide instant customer service – send & receive messages from consumers

Send follow up alerts to close the service loop & provide status of orders

During a customer care call quickly verify the identity of user via SMS verification codes (patented technology)

Shorten call times with SMS versus lengthy knowledge base authentication questions

Perform instant phone number look up and verify against number(s) on file

WHY TELESIGN

SINGLE PLATFORM

A unique combination of trusted identity data and global communications capabilities

EXPANSIVE GLOBAL NETWORK

Mobile Network Operator with over 600 direct and secured interconnections with carriers worldwide that yield unprecedented access to behavioral, phone, user analytics

UNPARALLELED SERVICE & SUPPORT

“Best-in-Class” sales, client services and 24/7 worldwide support teams, integration and best practice guidance, detailed documentation, global compliance expertise, and more

GET STARTED WITH TELESIGN

Integrate our products seamlessly into your user experience.
TALK TO AN EXPERT