Build Two-Way Communications | TeleSign

< Use Cases

Build Two-Way Communications

Allow customers to respond to or initiate communications instantly by sending and receiving text-based alerts, reminders, notifications and invites

< Use Cases

Build Two-Way Communications

Allow customers to respond to or initiate communications instantly by sending and receiving text-based alerts, reminders, notifications and invites

INCREASE CUSTOMER ENGAGEMENT, SATISFACTION AND GROWTH

Two-Way SMS messaging serves as an effective touch point throughout the customer lifecycle and provides an optimal “human-touch” user experience. Create a conversation with an open line of communication with customers. Send timely information and get responses instantly. Start engaging and communicating more effectively to establish loyal, connected relationships with customers.

Utilize Business-to-Customer Two-Way SMS Messaging To:

Provide real-time customer service and support

Utilize surveys & polling

Facilitate product activations

Provide a personalized customer experience

Benefits of Cloud Communications

increase user engagement

See 10-30% increases in conversion rates by delivering personalized information to customers right at the time they need it, in the format they prefer most

improve customer satisfaction rates

SMS messaging helps businesses address client problems faster and more efficiently, which drives loyalty, retention and growth

raise customer lifetime values (CLV)

Achieve important competitive advantages and increased revenue as 75% of consumers would prefer to have offers sent via SMS

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