Dear TeleSign Customer,
In times of uncertainty, it is important for us to reassure you that TeleSign is 100% operational so that you have one less thing to worry about. Here at TeleSign, we have taken all necessary steps to ensure that there will be no interruption to our service platform, as well as the best-in-class service that you have been accustomed to. Simply put, we are open for business as usual.
The Coronavirus disease (COVID-19) situation is unprecedented. We have a robust Business Continuity Plan (BCP) and Coronavirus Action Plan (CAP), and we have put our continuity and readiness plans in action. At TeleSign, nothing is more important than the health, safety and continued success of all of our global stakeholders. These include employees, vendors and the valued clients we work with on a daily basis. While pandemics of this nature are unpredictable, we have taken precautionary steps to reduce the spread of illness in our workplace, and we are fully prepared to continue to provide uninterrupted service to our clients.
TeleSign remains operational and has put a plan in effect to ensure business continuity through the end of the current outbreak. Though we have suspended business travel, your dedicated customer success manager remains available to you as does TeleSign’s robust support network.
Our entire organization is fully equipped to work from home and will continue to support your needs from a virtual location.
- Our Data Centers are globally distributed, and our Disaster Recovery Plan is well-tested by shifting traffic between Data Centers on a regular basis.
- Our 24×7 Support and Customer Success teams are also globally distributed and are fully staffed to provide the high quality, results-oriented service you have come to expect from our team.
- Our technical teams operate on a “follow the sun” model and are fully staffed to support the infrastructure and meet demands during any event, including traffic spikes due to increased work from home usage.
TeleSign will continue to follow this fluid situation and follow recommendations from the World Health Organization and Centers for Disease Control. We urge all of the members of the TeleSign family to stay vigilant as we look to move past this situation.
Lastly, thank you for your trust and confidence in us during this turbulent time. Keep healthy, keep safe, follow the WHO directives, and contact our 24×7 Support or your Customer Success Manager if we can be of any help. #TeleSignTogether
Best,
Ryan Disraeli, CEO, TeleSign
January 13, 2020 – Los Angeles, CA— TeleSign today announced it was included on Built In LA’s list of Best Places to Work in 2020. Companies are selected based on data submitted by companies and their employees.
Ashley Lundquist, TeleSign VP of People, said, “We’re honored to be a top workplace in LA. We recognize that diverse workplaces require diverse benefits, which is why we’ve taken a customer-centric approach to our offerings by surveying our team and letting their voices drive how we build our benefits program each year. Cheers to our employees for helping us create a top benefits program in LA!”
Maria Christopoulos Katris, CEO and Co-Founder of Built In, mentioned, “We extend our heartfelt congratulations to our 2020 honorees. Built In aims to change lives by connecting talented tech professionals with jobs they were born to do. These companies have become part of that mission because they stand for more than just the work they’re doing. They stand for their people and purpose.”
She added, “We also extend our gratitude. These companies exemplify what it means to be an employer of choice for today’s purpose-driven tech workforce. Writing about them inspires us daily and, in terms of our offering, gives us total confidence that the professionals who visit our websites will find work that gives them a strong sense of professional and personal meaning.”
ABOUT TeleSign
TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications, we solve today’s unique customer challenges by bridging your business to the complex world of global telecommunications.
Learn more at www.telesign.com and follow us on Twitter at @TeleSign. Current job openings can be found here.
ABOUT BUILT IN
Working in tech is a way of life. Built In helps people live it with purpose. Across the most vibrant tech hubs in the US, Built In helps tech professionals stay on top of tech news and trends, expand their networks and carve out futures at companies they believe in. Built In attracts a niche audience of 1 million tech professionals every month and, in 2019, the company hit a milestone, serving 1,100 companies annually. Built In recently launched BuiltIn.com, a national hub for tech trend coverage and resources to help professionals grow in their careers.
Learn more at BuiltIn.com
Media Contacts:
TeleSign
Caitlin Noll
415-544-7200
telesign@pancomm.com
LOS ANGELES–(BUSINESS WIRE)–TeleSign, a global leader in mobile identity, today announced a new partnership with Bouygues Telecom. The partnership will enable Bouygues Telecom to protect its users from online fraud activities such as Account Takeover (ATO) through Sim Swap & Synthetic Identity fraud.
The European digital market has been observing disruptive innovation in recent years as more digital enterprises have started to roll out new B2C services in fintech, lifestyle, travel, ecommerce, gaming and social media. The rate of disruption has also challenged the incumbents (legacy banks, insurance companies and similar enterprises) in these segments to change their UX models and provide better services through mobile and web experiences.
This phenomenon creates an increasing demand for these companies to validate and protect a user’s identity online. As users’ digital journeys are increasingly centered around a mobile number, Mobile Identity will see significant growth in these markets. While there are different trust providers in the market that can help validate user identities, mobile operators are the most accurate source of trust when it comes to Mobile Identity.
“Mobile Identity represents a massive opportunity for mobile operators to play a key role in today’s digital disruption,” said Ravish Patel, Director of Mobile Identity at TeleSign. “TeleSign has been working with mobile operators, guiding them on key aspects around the opportunity, use cases and privacy principles.”
TeleSign is a trusted partner to 21 of the top 25 global web properties, enabling them to securely and effectively communicate with billions of end-user accounts. TeleSign offers mobile operators the ability to increase the security for their subscribers and customer base.
“Ensuring a high level of Security and Data Privacy for their end users has always been a main concern for the mobile operators. Mobile Identity is a great opportunity to build on those foundations. Through this partnership, we get access to the most comprehensive solutions in the market to date, as well as the security that TeleSign provides,” said Alexandre Gavina, B2B Marketing Manager at Bouygues Telecom. “Having a partner who is able to help anticipate and mitigate new threat vectors is critical to protect our end users and to deliver the highest quality of service to them.”
For more information about how TeleSign can support mobile operators, please visit https://info.telesign.com/Suppliers.html
About TeleSign
TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications, we solve today’s unique customer challenges by bridging your business to the complex world of global telecommunications. Learn more at www.telesign.com and follow us on Twitter at @TeleSign.
About Bouygues Telecom
As a full-service electronic communications operator, Bouygues Telecom stands out by providing its 20.8 million customers access to the best technology has to offer on a daily basis. The very high quality of its 4G mobile network, which now covers 99% of the French population, and of its fixed and Cloud services provides customers with simple solutions enabling them to fully enjoy their personal and professional digital lives wherever they are. www.bouyguestelecom.fr
Contacts
Media Contacts:
TeleSign
Caitlin Noll
415-544-7200
telesign@pancomm.com
LOS ANGELES–(BUSINESS WIRE)– TeleSign, a leader in authentication and communication services, today announced the company’s expansion into Rich Communication Services (RCS) Messaging, further strengthening the company’s position in both the authentication and CPaaS markets. TeleSign is a trusted partner to 20 of the top 25 global websites and mobile applications, enabling them to securely and effectively communicate with billions of end-user accounts. Building upon this legacy, TeleSign is addressing new communications and engagement use cases with its SMS and Voice product offerings and its unmatched data accuracy sourced from proprietary global data sources. Leveraging these assets, TeleSign is uniquely positioned as the one-stop-shop for businesses looking to enhance the engagement and reach of their communications with TeleSign’s new RCS Messaging API.
“TeleSign has a strong platform that is capable of supporting many different use cases within the CPaaS market on a global scale. Building upon our SMS and Voice Communications expertise, our new RCS Messaging API ensures a rich, engaging and effective communication experience.”
RCS Messaging is the next step in the evolution of sending personalized and engaging messages directly from websites or applications. By adding this capability to TeleSign’s portfolio, the company will enable a truly interactive and omnipresent communication experience, including the availability of two-way messaging via chatbots to bring customers into the future of CPaaS services. Through strong relationships with global suppliers, secure connectivity, high standards of service and customer support, TeleSign will enter the market of RCS messaging with a competitive edge.
Some of the benefits of RCS messaging include:
- Increased engagement with support for high-resolution photos, GIFs and video messages while solving MMS incompatibility once and for all.
- Accurately measure campaign efficacy through read and delivery receipts for optimized customer communications.
- Suggested replies, suggested actions and the introduction of AI for a more engaging messaging experience.
- Higher customer satisfaction and reduced customer support cost via chatbot interfaces.
“Engaging consumers should be a top priority for all companies, and quality of communication services can significantly impact engagement,” says Vincent Oh, Director of Product Management for CPaaS at TeleSign. “TeleSign has a strong platform that is capable of supporting many different use cases within the CPaaS market on a global scale. Building upon our SMS and Voice Communications expertise, our new RCS Messaging API ensures a rich, engaging and effective communication experience.”
Through TeleSign’s RCS API, TeleSign customers can deliver messages to anyone with an RCS enabled phone on a supported carrier. The TeleSign RCS API is available today for free to beta customers, for a limited time. To learn more visit https://www.telesign.com/products/rcs/.
About TeleSign
TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights and communications, we solve today’s unique customer challenges by bridging your business to the complex world of global telecommunications. Learn more at www.telesign.com and follow us on Twitter at @TeleSign.
Contacts
Catherine Doyle
415-544-7208
telesign@pancomm.com
Source: TeleSign
Los Angeles, CA – March 7, 2019 – TeleSign, the leading provider of customer identity and engagement solutions, today announced co-founder Ryan Disraeli has been appointed CEO. As co-founder, Disraeli has helped guide the company from a Silicon Beach startup to a global powerhouse acquired by BICS in 2017.
“I am incredibly proud of everything this team has accomplished and am truly honored to lead this company into its next phase,” said Ryan Disraeli, CEO of TeleSign. “Looking forward, TeleSign will continue focusing on the company’s core business areas, while investing in new solutions for our customers and fostering the growth of our employees.”
“Ryan has demonstrated tremendous leadership qualities, especially in helping to identify and optimize synergies between the TeleSign and BICS teams following the acquisition,” said Daniel Kurgan, CEO of BICS and Chairman of the Board for TeleSign. “With his deep understanding of TeleSign’s business and products, and the unique challenges facing our customers, we know Ryan is the best person to help guide TeleSign into the future and continue to deliver great results for customers, partners and employees.”
Disraeli, alongside Stacy Stubblefield and Darren Berkovitz, co-founded TeleSign in 2005. The trio were working together in a Los Angeles incubator and recognized the need for an online identity solution that enables business growth and technology adoption around the world. Since then, the company has grown to more than 300 employees and expanded its verification, communications and identity solutions, which are today used by many of the world’s largest online brands.
A Southern California native, Disraeli spends his spare time providing mentorship advice and guidance to young entrepreneurs throughout the greater Los Angeles area. His success as an entrepreneur landed Disraeli a spot on the Forbes 2017 30 Under 30 List in addition to the 2018 USC Alumni Entrepreneur of the Year award, alongside his fellow TeleSign co-founders.
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About TeleSign
TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges by bridging your business to the complex world of global telecommunications. Learn more at www.telesign.comand follow us on Twitter at @TeleSign.
Media Contacts:
Eric Lammerding
+1 310 740 9676
Caitlin Noll
Businesses Can Now Onboard and Protect Mobile Customers in China, Brazil and Other Emerging Markets with TeleSign Mobile Identity Solutions
LOS ANGELES–(BUSINESS WIRE)–TeleSign (www.telesign.com), the leading provider of customer identity and engagement solutions, today announced enhanced coverage of mobile identity services in China, Brazil, and other emerging markets. International businesses can now leverage TeleSign’s solutions to more securely onboard new customers, prevent account takeover and registration fraud, and optimize the user experience in new markets.
With some of the highest consumer spending and online engagement in the world, countries like China and Brazil represent immense growth opportunity for today’s digital businesses. China currently has more than 1.5 Billion mobile subscribers and its consumers are on track to spend $6.4 Trillion US by 20241, while Brazil features a diverse economy that has expanded for five straight quarters2 and a consumer base that is increasingly online, with a projected 135 Million internet users by 2022, or roughly 62 percent of the population3.
Global web and mobile applications face significant challenges with registration fraud, Account Take Over (ATO) through SIM Swap, Porting or Recycling of Phone Numbers, Digital KYC, and other Trust and Safety issues—hindering their growth in global markets. Today that changes, as TeleSign’s expanded reach of mobile identity services enables businesses to target these key markets with greater security and trust.
“The largest brands in the world depend on us to bring them the solutions that help them strategically grow their businesses in global markets,” explains Ravish Patel, Director of Data Products at TeleSign. “Entry into emerging markets comes with great opportunity and, of course, challenges. It’s our job to make sure these companies have the tools needed to succeed where the potential for reward is greatest. Since the acquisition of TeleSign by BICS, our capabilities to support our customers in global markets have accelerated significantly. BICS, our parent company, is a trusted partner of more than 1000 Mobile Operators across 200 markets globally. We will be adding strategic markets from Western Europe, LATAM, Asia Pacific and Africa in early 2019 to further help our customers beyond Brazil and China.”
TeleSign Mobile Identity APIs can be customized to provide real-time solutions that strengthen and validate the user verification process, reduce fake accounts and account takeovers, and perform risk-based authentication.
To view complete Mobile Identity coverage—which also includes the US, Canada, Switzerland, and other regions throughout the world—visit TeleSign.com/coverage. To learn more, and to get started today, please visit: https://www.telesign.com/products/phone-id/.
About TeleSign
TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges by bridging your business to the complex world of global telecommunications. Learn more at www.telesign.com and follow us on Twitter at @TeleSign.
1 https://money.cnn.com/2015/11/19/news/economy/china-consumer-spending/index.html
2 https://www.reuters.com/article/brazil-economy-gdp/brazil-economy-expands-for-fifth-straight-quarter-as-expected-idUSEMNI5P0RZ
3 https://www.statista.com/statistics/292757/brazil-internet-user-penetration/
Contacts
TeleSign
Eric Lammerding, 310-740-9676
elammerding@telesign.com
New consent-based data enables businesses to verify customer names and mobile subscriber data in second-fastest growing economy in the world
Los Angeles, CA – July 31, 2018 – TeleSign (www.telesign.com), the leading provider of single-platform global communications and trusted identity data solutions, today announced the availability of trusted identity data in China as part of its leading data-intelligence API, PhoneID. With this consent-based data, companies can now overcome identity and privacy barriers and harness the full buying power of one of the fastest growing economies in the world.
With more than 1.5 billion mobile subscribers, and with Chinese consumers set to spend $6.4 Trillion by 2024[1], China offers immense growth opportunities to today’s digital business. However, a complex market full of identity and privacy barriers has made it difficult for businesses outside of China to properly verify and engage Chinese consumers. Today that changes as TeleSign begins offering authoritative mobile carrier data directly from China’s three mobile carriers (China Mobile, China Unicom, and China Telecom) through its PhoneID API add-ons Contact Match and Subscriber Status. This data enables businesses to verify names and understand more about the subscriber in order to engage with the Chinese market with greater security and trust.
“Conducting business in China has long been a challenge for any company outside of the country, where the lack of verifiable identity data has made it nearly impossible to conduct business with Chinese consumers safely and securely,” says Chris Andrews, Senior Director of Product Management, Data Products. “Today we are opening up this market to businesses around the globe as we introduce consent-based, authoritative identity data from China’s mobile carriers, that enables businesses around the globe to verify identities, block fraud and grow revenues.”
The addition of China data gives TeleSign an unrivaled level of coverage for global trusted identity data. Today, PhoneID offers ‘Know Your Customer’ data in more than 230 countries and territories, while add-ons Contact Match and Subscriber Status offer essential contact and phone-intelligence data on consumers in the United States, Canada, and China. Additional countries including Brazil, Australia, Switzerland, India, France, UK, Spain, South Africa, South Korea and others will be coming soon.
TeleSign’s PhoneID API offers add-ons that provide a wide range of real-time, actionable phone number insights and user identity data to help prevent fraud and improve the customer experience. These add-ons help strengthen and validate the user verification process, reduce fake accounts, inform risk models, and improve conversions and accuracy of collected information. The PhoneID API cleans and reformats a submitted phone number and instantly returns phone type, telecom carrier name and phone registration information.
To learn more, and to get started today, please visit: https://www.telesign.com/products/phone-id/.
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About TeleSign:
The world’s largest digital enterprises turn to TeleSign to deliver on the promise of a better customer experience. As the leading provider of single-platform global communications and trusted identity data solutions, TeleSign APIs leverage an unrivaled number of direct carrier connections around the globe to enable businesses to better protect and engage their customers. Fueled by unprecedented access to real-time phone, behavior and user analytics, TeleSign is powering the next wave of digital experience.
Media Contact:
Eric Lammerding
(310) 740-9676
[1] https://money.cnn.com/2015/11/19/news/economy/china-consumer-spending/index.html
TeleSign app allows marketers to enrich customer journey with SMS-based marketing campaigns, alerts, reminders and notifications
Los Angeles, CA – March 19, 2018 – TeleSign (www.telesign.com) today announced it will bring its global SMS messaging capabilities to Microsoft Dynamics 365 for Marketing. With TeleSign’s SMS app, Dynamics 365 for Marketing users can seamlessly send SMS-based marketing campaigns including alerts, reminders and notifications to increase engagement, usage and brand awareness.
TeleSign’s SMS app allows anyone to build real-time communications into new or existing web and mobile applications, and scale their usage as needed. These messages can take the form of alerts, reminders, notifications, invites, two-way communications, promotional campaigns, and other marketing messages sent directly from TeleSign’s SMS add-on within Dynamics 365. This differentiated customer experience leads to increased user engagement, higher satisfaction rates, stronger customer lifetime values (CLV) and faster growth.
“It’s projected that 80 percent of business will be communicating with customers via cloud communications by 2020,” said Aled Miles, Chief Executive Officer at TeleSign. “Microsoft Dynamics 365 customers now have the power of TeleSign SMS to easily add messaging capabilities and connect with their customers the way they want to be engaged.”
Sona Venkat, General Manager, Microsoft Corp. added, “We’re excited to have TeleSign offer businesses the ability to provide timely, personalized information to their users via SMS, enhancing the customer journey and enabling digital transformation. We’re confident these scenarios will drive tremendous value for our mutual customers.”
With TeleSign’s SMS app, Dynamics 365 for Marketing customers can communicate more effectively with their audiences and provide a critical customer touchpoint throughout their lifecycle using SMS. Features include:
- Global, Direct-to-Carrier Routes
- Connect directly with hundreds of carriers around the world for optimized speed, reliability, and high SMS deliverability, in over 200 countries and territories and in 87 different languages
- Smart Message Splitting and Long Message Support
- Prevent the breaking of critical pieces of information such as URLs, email addresses and SMS message splitting over 160 characters (up to 10 messages/1600 characters) to ensure messages are delivered and viewed as intended.
- Inbound SMS for Interactive Two-Way Communications
- Send and receive global text messages to listen, engage and provide support to customers. Not available in all markets. Contact TeleSign for specific availability.
- URL Shortener and User Activity Tracking
- A free service provided by Telesign that shortens long URLs into fewer characters to make links easier to send via SMS. Save valuable characters for calls-to-action and gain insight into end-user behavior with activity tracking of click-throughs and conversions.
- Worldwide Compliance Support from Telesign
- Telesign provides free regulatory assistance to help users mitigate Telephone Consumer Protection Act (TCPA) risks and adhere to worldwide content compliance.
TeleSign’s SMS app will be available for download in Microsoft AppSource when Dynamics 365 for Marketing launches to general availability. To learn more about TeleSign and its communications offerings, please visit www.telesign.com.
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About TeleSign
TeleSign is a communications platform as a service (CPaaS) company, founded on security. Since 2005, TeleSign has been a trusted partner to 20 of the top 25 global websites and mobile applications, helping secure billions of end-user accounts. Today, TeleSign’s data-driven, cloud communications platform is changing the way businesses engage with customers and prevent fraud.
Find out more on www.telesign.com and follow us @TeleSign for more information.
Media Contacts:
Eric Lammerding
TeleSign
310-740-9676
Businesses using SMS, Voice, other Cloud Communications/CPaaS channels report higher revenue growth, customer satisfaction
Los Angeles, CA – September 26, 2017 – TeleSign, the world’s first end-to-end communications platform as a service (CPaaS) company, today released, Customer Communications Report: How Businesses Use Cloud Communications to Fuel Growth. The report provides key insights into how digital transformation is reshaping the communications landscape and driving businesses to adopt cloud communications/CPaaS for customer engagement.
Of the 500 customer communications stakeholders surveyed, 87 percent reported that communicating via SMS/text, voice and other cloud communications channels is vital to their companies’ success. For companies that have already adopted cloud communications, nearly twice as many report exceptionally high revenue growth rates (20 percent or above) than those that do not use cloud communications. Additionally, 93 percent of cloud communications users report that embedding communications into their web and mobile apps led to higher customer satisfaction.
“We believe business survival is tied to the ability to engage customers in delightful experiences where, when, and how they want to be reached,” said Aled Miles, CEO of TeleSign. “The world’s leading brands trust TeleSign’s communications platform to provide customers with seamless, right on-time experiences – whether it’s alerting that your driver has arrived, confirming your vacation rental, or receiving your movie tickets right on your mobile phone. The findings are conclusive that businesses using cloud communications to engage customers are seeing higher customer satisfaction and exceeding financial objectives.”
Digital Transformation Driving Cloud Communications Adoption
Today, 99 percent of businesses report being in the middle of digital transformation (using mobile connectivity, cloud consumption, and self-service channels to achieve better business results), yet only 29 percent have reached advanced stages. Of companies still in early stages of this transformation, 64 percent are struggling to meet the demands of real-time communications and 60 percent are not meeting customer expectations of 24/7 communication availability.
Cloud communications platforms enable businesses to embed real-time communications features (such as SMS, voice, push notifications and more) into their web and mobile apps, without the need for backend infrastructure or interfaces. According to this new report, the primary use case for cloud communications today is sending alerts, notifications and reminders, followed by sending marketing messages, enabling two-way communications, streamlining account registration, and protecting accounts with two-factor authentication.
Interestingly, twice as many companies that have achieved advanced digital transformation use cloud communications to engage customers versus those that are in early stages of digital transformation (43 percent vs. 20 percent).
How Cloud Communications Improves the Customer Experience
Businesses today are turning to cloud communications for a variety of reasons, led by the ability to help them improve the customer experience and deliver customized user experiences. Business leaders further report that once adopted, cloud communications offer an impressive list of benefits, including:
- Better customer service (65%)
- More effective communications (59%)
- Higher customer satisfaction (59%)
- Improved user experience (56%)
- Higher customer retention (52%)
- Increased sales (46%)
- Positive brand reputation (41%)
- Increased competitive advantage (38%)
Many of these benefits arise due to the fact that businesses are able to communicate with their customers when and how they prefer. In fact, 32 percent of companies that use cloud communications say their customers are very satisfied with the channels they use to communicate with them versus just 15 percent of those that don’t use cloud communications.
Cloud Communications Adoption Expected to Reach 80 percent by 2020
Although the cloud communications market is emergent, 32 percent of businesses are currently using a cloud-based communications platform to interact with customers. Adoption is expected to nearly double by 2018 (61 percent) and reach 80 percent by the year 2020.
Methodology
TeleSign commissioned Lawless Research to design and conduct a study about B2C cloud communications practices. Between August 1 and August 7, 2017, 502 managers and above who currently have or plan to add communications functions in consumer-facing applications or websites completed a 10-minute online survey. The online survey was hosted by Qualtrics and Research Now provided respondents from their online panel. Tests of significant difference were conducted at the .01 level (99% probability that the difference is real, not by chance).
Resource Links:
- For full access to the Customer Communications Report, please visit: telesign.com/customercommunicationsreport.
- To further explore the growth and benefits of cloud communications, please check out our infographic at https://www.telesign.com/blog/post/infographic-how-businesses-use-cloud-communications-to-fuel-growth/.
- To learn more about how TeleSign’s cloud communications platform is helping businesses better reach and engage their customers, please visit: telesign.com.
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About TeleSign
TeleSign is a communications platform as a service (CPaaS) company, founded on security. Since 2005, TeleSign has been a trusted partner to 20 of the top 25 global websites and mobile applications, helping secure billions of end-user accounts. Today, TeleSign’s data-driven, cloud communications platform is changing the way businesses engage with customers and prevent fraud. Get started at www.telesign.com and follow us @TeleSign for more information.
Media Contacts:
Sondra Magness
310-742-8252
Janelle Dickerson
650-801-0936
Fraud Intelligence API Leverages Global Crowdsourced Telecom Fraud Data to Help Companies Better Predict, Detect, and Block Account-Based Fraud
Los Angeles, CA – January 2, 2017 – TeleSign, the world’s first end-to-end communications platform as a service (CPaaS), today announced the integration of BICS’ Telco Fraud Data Consortium platform into its industry-leading fraud intelligence solution, TeleSign Score. This integration enables TeleSign’s Score API to leverage BICS’ vast global network of crowdsourced telecom fraud data to help companies better predict, detect, and block fraud.
TeleSign Score is a powerful risk assessment API that delivers fraud reputation scoring based on phone number, email, and IP address intelligence, as well as traffic patterns, machine learning, and a proprietary global data consortium. In addition to its existing data points and algorithms, TeleSign’s Score API now analyzes BICS’ global fraud data in real-time when calculating its risk reputation scoring.
“What we’ve heard from businesses today is as much as ten percent of their user base is fake, leading to rampant account-based fraud that is leaving their real users and ecosystems in danger,” says Tom Powledge, Chief Product Officer at TeleSign. “With these enhancements to TeleSign Score, our customers can now take advantage of an unrivaled database of global risk intelligence to better predict and block account-based fraud before it affects their users and their reputation.”
The Importance of Fraud Risk Scoring
Fraudsters today are creating mass amounts of fake accounts in order to attack consumers and businesses through spam, phishing attacks, promo abuse, and other costly fraud. By carrying out these attacks, fraudsters can damage a brand’s growth, reputation, and value. Companies rely on TeleSign Score to proactively and effectively identify and block these harmful accounts at registration.
Combining access to BICS’ global fraud data with TeleSign’s deep relationships with other mobile network operators, TeleSign Score is able to analyze massive volumes of real-time and historical data on phone number, email, and IP address usage from around the globe. The API then feeds this information into customer-specific machine learning algorithms to provide a risk score and recommended response for each new user.
Unrivalled Global Reach
BICS manages more than 26 billion minutes annually for more than 1,000 communication service providers, including many mobile operators across more than 200 countries globally. The global communication traffic view allows BICS to understand and crowd-source global fraud patterns and leverage them for proactive actions. Combining its size and scale with the global fraud data consortium, BICS has been able to block more than half a billion fraud attempts in the last 5 years.
“At BICS, we understand that proactivity is vital in the fight against fraud,” says Ravish Patel, Senior Product Manager at BICS. “With the addition of our unrivalled global crowdsourced fraud data to TeleSign’s already robust Score API, it’s now easier than ever for companies to distinguish between real and fake users and stop fraud.”
TeleSign Score is customizable by customer, industry or specific use case, enabling companies to proactively identify fraud while streamlining the user experience for legitimate users. The TeleSign Score API is available today around the globe and can be easily embedded into new or existing app-based platforms.
To learn more about the benefits of integrating BICS’ Telco Fraud Consortium into TeleSign Score, please visit our blog at https://www.telesign.com/blog/post/additional-data-enhances-our-fraud-risk-assessment-api/.
To learn more about seamlessly integrating TeleSign Score into your user experience, please visit www.telesign.com/products/score.
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About TeleSign
TeleSign is a communications platform as a service (CPaaS) company, founded on security. Since 2005, TeleSign has been a trusted partner to 20 of the top 25 global websites and mobile applications, helping secure billions of end-user accounts. Today, TeleSign’s data-driven, cloud communications platform is changing the way businesses engage with customers and prevent fraud.
Find out more on www.telesign.com and follow us @TeleSign for more information.
About BICS
As a leading international communications enabler, BICS is connecting the world by creating reliable and secure mobile experiences anytime, anywhere. We are a global voice carrier and the leading provider of mobile data services worldwide. Our solutions are essential for supporting the modern lifestyle of today’s device-hungry consumer – from global mobile connectivity, seamless roaming experiences and fraud prevention, to global messaging and the Internet of Things. We are headquartered in Brussels, with a strong presence in Africa, Americas, Asia, Europe and Middle East.
For more information visit www.bics.com and follow our tweets @BICS_SA.
Media Contacts:
Sondra Magness
TeleSign
310-742-8252
Alexandru Filip
BICS
+32 (2) 547.50.21
Los Angeles, CA – June 15, 2017 – TeleSign, the world’s first end-to-end communications platform as a service (CPaaS), today announced new iOS capabilities for its mobile app verification service, App Verify. App Verify for iOS is a lightweight software development kit (SDK) that enables mobile app developers to streamline the onboarding account verification process to assist with increasing conversions and providing identity assurance.
Last year, total worldwide mobile app downloads exceeded 90 billion, an increase of more than 13 billion across the iOS App Store and Google Play[1]. As apps increasingly play a vital role in maintaining a healthy and growing business, removing friction and reducing abandonment during the user registration and transaction process is key. Additionally, ensuring the validity of new users is extremely important in preventing fraud and securing accounts from compromise. With the App Verify SDK, businesses can securely embed a better phone number verification process within new or existing mobile apps and deploy frictionless authentication experiences, complete with branding, for an optimal user experience.
“Effortless onboarding of new users is critical to our customers – many of whom count their users in the hundreds of millions,” said Tom Powledge, Chief Product Officer, TeleSign. “With TeleSign App Verify, we’re at the forefront of offering simple, secure verification that enables businesses across the globe to verify and protect their users on the two largest operating systems in the world.”
According to TeleSign’s Fraud Report, 64% of companies report prioritizing smooth and easy user registration over security needs. With TeleSign App Verify, businesses no longer need to choose between providing an easy registration process for new users or protecting their ecosystem from fake users. Users simply enter their phone number, click a button, and are verified at once, removing the friction, reducing user abandonment and assisting with higher growth in conversions. App Verify for the Android platform, available since 2015 (previously known as Auto Verify), utilizes a proprietary carrier-signaling method where the user verification is automatically performed in the background (app to phone), reducing manual steps for higher conversions and results in lower cost user verifications.
Additional iOS capabilities of TeleSign App Verify include:
- Interactive SMS Applink Verification – send clickable SMS applinks that when opened, automatically deliver one-time passcodes (OTPs) to the mobile app to complete the verification process, with minimal user interaction.
- Integrated Security – Helps keep hackers from reverse engineering the SDK to extract API credentials and reduces the possibility of bulk account creation.
- Custom Branding – Easily embed the user verification process within your new or existing mobile app, while maintaining full control over the branding and user experience.
- Customizable SMS Templates – Customize applink URI scheme for easy deep linking and app discoverability and set up language templates to localize the user experience.
- Lightweight Mobile App SDK – Utilize a Swift framework integrated into your iOS-based app project libraries along with sample code for seamless integration.
- Detailed Usage Reporting – View and monitor all your verification and authentication events and gain access to comprehensive usage reports.
To learn more about App Verify, and how TeleSign can help your business verify and protect users, please visit www.telesign.com/products/app-verify.
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About TeleSign
TeleSign is a communications platform as a service (CPaaS) company, founded on security. Since 2005, TeleSign has been a trusted partner to 20 of the top 25 global websites and mobile applications, helping secure billions of end-user accounts. Today, TeleSign’s data-driven, cloud communications platform is changing the way businesses engage with customers and prevent fraud. Get started at www.telesign.com/go and follow us @TeleSign for more information.
Media Contacts:
Sondra Magness
310-742-8252
Janelle Dickerson
650-801-0936
Janelle.dickerson@zenogroup.com
[1] Source: App Annie, 2016 Retrospective – Mobile’s Continued Momentum
Los Angeles, CA – Dec. 12, 2017 – TeleSign, the world’s first end-to-end communications platform as a service (CPaaS), today announced expanded global coverage for Two-Way SMS through its SMS Verify and SMS APIs. TeleSign Two-Way SMS enables businesses to send and receive text messages from customers in 84 countries around the globe in order to provide support and engage them in the most ubiquitous method available.
With its global reach and ubiquity, SMS remains one of the best methods for businesses to communicate with users today. Ninety percent of SMS messages are read within three minutes and 98 percent of all SMS messages are ultimately read, versus just 20 percent of emails[i]. Two-Way SMS from TeleSign serves as an effective touch point throughout the entire customer lifecycle and provides an optimal “human-touch” experience. Businesses create customer conversations through an open line of communication, send timely information and get responses instantly. This ultimately leads to higher customer conversion and retention rates and a superior customer journey overall.
“In today’s on-demand economy, consumers expect more from the companies they do business with. There’s a massive opportunity for brands to differentiate themselves in the marketplace by creating convenient and engaging two-way SMS based experiences,” said Tom Powledge, Chief Product Officer, TeleSign. “From rescheduling office appointments to confirming banking transactions, TeleSign Two-Way SMS makes it possible for businesses, big and small, to deliver customized experiences customers love.”
As digital transformation continues to push companies to launch differentiated services for customer engagement (see IDC White Paper – “TeleSign Poised for Market Leadership in CPaaS”), cloud communications solutions are driving these changes resulting in growth and increased customer conversion and retention. According to a recent TeleSign report, 87 percent of business leaders say their company’s success depends on the ability to connect with customers via SMS/text, voice and other cloud communications channels.
TeleSign Two-Way SMS Global Availability
With expanded global reach in 84 countries, TeleSign Two-Way SMS enables businesses to create a superior customer experience that leads to higher engagement, satisfaction, and growth. TeleSign Two-Way SMS is available today on top of of TeleSign’s SMS Verify and SMS APIs. This interactive communications feature can be seamlessly embedded into new or existing web and mobile apps. Current TeleSign customers can contact their representative to enable this feature.
To learn more about Inbound SMS for Two-Way Interactive Communications, please visit: https://developer.telesign.com/docs/enterprise-inbound-sms.
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About TeleSign
TeleSign is a communications platform as a service (CPaaS) company, founded on security. Since 2005, TeleSign has been a trusted partner to 20 of the top 25 global websites and mobile applications, helping secure billions of end-user accounts. Today, TeleSign’s data-driven, cloud communications platform is changing the way businesses engage with customers and prevent fraud. Get started at www.telesign.com/go and follow us @TeleSign for more information.
Media Contacts:
Sondra Magness
310-742-8252
[i] http://www.adweek.com/digital/the-marketing-opportunity-in-mobile-messaging-infographic/