LOS ANGELES–(BUSINESS WIRE)– TeleSign, a leader in authentication and communication services, today announced the company’s expansion into Rich Communication Services (RCS) Messaging, further strengthening the company’s position in both the authentication and CPaaS markets. TeleSign is a trusted partner to 20 of the top 25 global websites and mobile applications, enabling them to securely and effectively communicate with billions of end-user accounts. Building upon this legacy, TeleSign is addressing new communications and engagement use cases with its SMS and Voice product offerings and its unmatched data accuracy sourced from proprietary global data sources. Leveraging these assets, TeleSign is uniquely positioned as the one-stop-shop for businesses looking to enhance the engagement and reach of their communications with TeleSign’s new RCS Messaging API.
“TeleSign has a strong platform that is capable of supporting many different use cases within the CPaaS market on a global scale. Building upon our SMS and Voice Communications expertise, our new RCS Messaging API ensures a rich, engaging and effective communication experience.”
RCS Messaging is the next step in the evolution of sending personalized and engaging messages directly from websites or applications. By adding this capability to TeleSign’s portfolio, the company will enable a truly interactive and omnipresent communication experience, including the availability of two-way messaging via chatbots to bring customers into the future of CPaaS services. Through strong relationships with global suppliers, secure connectivity, high standards of service and customer support, TeleSign will enter the market of RCS messaging with a competitive edge.
Some of the benefits of RCS messaging include:
- Increased engagement with support for high-resolution photos, GIFs and video messages while solving MMS incompatibility once and for all.
- Accurately measure campaign efficacy through read and delivery receipts for optimized customer communications.
- Suggested replies, suggested actions and the introduction of AI for a more engaging messaging experience.
- Higher customer satisfaction and reduced customer support cost via chatbot interfaces.
“Engaging consumers should be a top priority for all companies, and quality of communication services can significantly impact engagement,” says Vincent Oh, Director of Product Management for CPaaS at TeleSign. “TeleSign has a strong platform that is capable of supporting many different use cases within the CPaaS market on a global scale. Building upon our SMS and Voice Communications expertise, our new RCS Messaging API ensures a rich, engaging and effective communication experience.”
Through TeleSign’s RCS API, TeleSign customers can deliver messages to anyone with an RCS enabled phone on a supported carrier. The TeleSign RCS API is available today for free to beta customers, for a limited time. To learn more visit https://www.telesign.com/products/rcs/.
TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights and communications, we solve today’s unique customer challenges by bridging your business to the complex world of global telecommunications. Learn more at www.telesign.com and follow us on Twitter at @TeleSign.
Los Angeles, CA – March 7, 2019 – TeleSign, the leading provider of customer identity and engagement solutions, today announced co-founder Ryan Disraeli has been appointed CEO. As co-founder, Disraeli has helped guide the company from a Silicon Beach startup to a global powerhouse acquired by BICS in 2017.
“I am incredibly proud of everything this team has accomplished and am truly honored to lead this company into its next phase,” said Ryan Disraeli, CEO of TeleSign. “Looking forward, TeleSign will continue focusing on the company’s core business areas, while investing in new solutions for our customers and fostering the growth of our employees.”
“Ryan has demonstrated tremendous leadership qualities, especially in helping to identify and optimize synergies between the TeleSign and BICS teams following the acquisition,” said Daniel Kurgan, CEO of BICS and Chairman of the Board for TeleSign. “With his deep understanding of TeleSign’s business and products, and the unique challenges facing our customers, we know Ryan is the best person to help guide TeleSign into the future and continue to deliver great results for customers, partners and employees.”
Disraeli, alongside Stacy Stubblefield and Darren Berkovitz, co-founded TeleSign in 2005. The trio were working together in a Los Angeles incubator and recognized the need for an online identity solution that enables business growth and technology adoption around the world. Since then, the company has grown to more than 300 employees and expanded its verification, communications and identity solutions, which are today used by many of the world’s largest online brands.
A Southern California native, Disraeli spends his spare time providing mentorship advice and guidance to young entrepreneurs throughout the greater Los Angeles area. His success as an entrepreneur landed Disraeli a spot on the Forbes 2017 30 Under 30 List in addition to the 2018 USC Alumni Entrepreneur of the Year award, alongside his fellow TeleSign co-founders.
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TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges by bridging your business to the complex world of global telecommunications. Learn more at www.telesign.comand follow us on Twitter at @TeleSign.
+1 310 740 9676
Businesses Can Now Onboard and Protect Mobile Customers in China, Brazil and Other Emerging Markets with TeleSign Mobile Identity Solutions
LOS ANGELES–(BUSINESS WIRE)–TeleSign (www.telesign.com), the leading provider of customer identity and engagement solutions, today announced enhanced coverage of mobile identity services in China, Brazil, and other emerging markets. International businesses can now leverage TeleSign’s solutions to more securely onboard new customers, prevent account takeover and registration fraud, and optimize the user experience in new markets.
With some of the highest consumer spending and online engagement in the world, countries like China and Brazil represent immense growth opportunity for today’s digital businesses. China currently has more than 1.5 Billion mobile subscribers and its consumers are on track to spend $6.4 Trillion US by 20241, while Brazil features a diverse economy that has expanded for five straight quarters2 and a consumer base that is increasingly online, with a projected 135 Million internet users by 2022, or roughly 62 percent of the population3.
Global web and mobile applications face significant challenges with registration fraud, Account Take Over (ATO) through SIM Swap, Porting or Recycling of Phone Numbers, Digital KYC, and other Trust and Safety issues—hindering their growth in global markets. Today that changes, as TeleSign’s expanded reach of mobile identity services enables businesses to target these key markets with greater security and trust.
“The largest brands in the world depend on us to bring them the solutions that help them strategically grow their businesses in global markets,” explains Ravish Patel, Director of Data Products at TeleSign. “Entry into emerging markets comes with great opportunity and, of course, challenges. It’s our job to make sure these companies have the tools needed to succeed where the potential for reward is greatest. Since the acquisition of TeleSign by BICS, our capabilities to support our customers in global markets have accelerated significantly. BICS, our parent company, is a trusted partner of more than 1000 Mobile Operators across 200 markets globally. We will be adding strategic markets from Western Europe, LATAM, Asia Pacific and Africa in early 2019 to further help our customers beyond Brazil and China.”
TeleSign Mobile Identity APIs can be customized to provide real-time solutions that strengthen and validate the user verification process, reduce fake accounts and account takeovers, and perform risk-based authentication.
To view complete Mobile Identity coverage—which also includes the US, Canada, Switzerland, and other regions throughout the world—visit TeleSign.com/coverage. To learn more, and to get started today, please visit: https://www.telesign.com/products/phone-id/.
TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges by bridging your business to the complex world of global telecommunications. Learn more at www.telesign.com and follow us on Twitter at @TeleSign.
Eric Lammerding, 310-740-9676
New consent-based data enables businesses to verify customer names and mobile subscriber data in second-fastest growing economy in the world
Los Angeles, CA – July 31, 2018 – TeleSign (www.telesign.com), the leading provider of single-platform global communications and trusted identity data solutions, today announced the availability of trusted identity data in China as part of its leading data-intelligence API, PhoneID. With this consent-based data, companies can now overcome identity and privacy barriers and harness the full buying power of one of the fastest growing economies in the world.
With more than 1.5 billion mobile subscribers, and with Chinese consumers set to spend $6.4 Trillion by 2024, China offers immense growth opportunities to today’s digital business. However, a complex market full of identity and privacy barriers has made it difficult for businesses outside of China to properly verify and engage Chinese consumers. Today that changes as TeleSign begins offering authoritative mobile carrier data directly from China’s three mobile carriers (China Mobile, China Unicom, and China Telecom) through its PhoneID API add-ons Contact Match and Subscriber Status. This data enables businesses to verify names and understand more about the subscriber in order to engage with the Chinese market with greater security and trust.
“Conducting business in China has long been a challenge for any company outside of the country, where the lack of verifiable identity data has made it nearly impossible to conduct business with Chinese consumers safely and securely,” says Chris Andrews, Senior Director of Product Management, Data Products. “Today we are opening up this market to businesses around the globe as we introduce consent-based, authoritative identity data from China’s mobile carriers, that enables businesses around the globe to verify identities, block fraud and grow revenues.”
The addition of China data gives TeleSign an unrivaled level of coverage for global trusted identity data. Today, PhoneID offers ‘Know Your Customer’ data in more than 230 countries and territories, while add-ons Contact Match and Subscriber Status offer essential contact and phone-intelligence data on consumers in the United States, Canada, and China. Additional countries including Brazil, Australia, Switzerland, India, France, UK, Spain, South Africa, South Korea and others will be coming soon.
TeleSign’s PhoneID API offers add-ons that provide a wide range of real-time, actionable phone number insights and user identity data to help prevent fraud and improve the customer experience. These add-ons help strengthen and validate the user verification process, reduce fake accounts, inform risk models, and improve conversions and accuracy of collected information. The PhoneID API cleans and reformats a submitted phone number and instantly returns phone type, telecom carrier name and phone registration information.
To learn more, and to get started today, please visit: https://www.telesign.com/products/phone-id/.
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The world’s largest digital enterprises turn to TeleSign to deliver on the promise of a better customer experience. As the leading provider of single-platform global communications and trusted identity data solutions, TeleSign APIs leverage an unrivaled number of direct carrier connections around the globe to enable businesses to better protect and engage their customers. Fueled by unprecedented access to real-time phone, behavior and user analytics, TeleSign is powering the next wave of digital experience.
TeleSign app allows marketers to enrich customer journey with SMS-based marketing campaigns, alerts, reminders and notifications
Los Angeles, CA – March 19, 2018 – TeleSign (www.telesign.com) today announced it will bring its global SMS messaging capabilities to Microsoft Dynamics 365 for Marketing. With TeleSign’s SMS app, Dynamics 365 for Marketing users can seamlessly send SMS-based marketing campaigns including alerts, reminders and notifications to increase engagement, usage and brand awareness.
TeleSign’s SMS app allows anyone to build real-time communications into new or existing web and mobile applications, and scale their usage as needed. These messages can take the form of alerts, reminders, notifications, invites, two-way communications, promotional campaigns, and other marketing messages sent directly from TeleSign’s SMS add-on within Dynamics 365. This differentiated customer experience leads to increased user engagement, higher satisfaction rates, stronger customer lifetime values (CLV) and faster growth.
“It’s projected that 80 percent of business will be communicating with customers via cloud communications by 2020,” said Aled Miles, Chief Executive Officer at TeleSign. “Microsoft Dynamics 365 customers now have the power of TeleSign SMS to easily add messaging capabilities and connect with their customers the way they want to be engaged.”
Sona Venkat, General Manager, Microsoft Corp. added, “We’re excited to have TeleSign offer businesses the ability to provide timely, personalized information to their users via SMS, enhancing the customer journey and enabling digital transformation. We’re confident these scenarios will drive tremendous value for our mutual customers.”
With TeleSign’s SMS app, Dynamics 365 for Marketing customers can communicate more effectively with their audiences and provide a critical customer touchpoint throughout their lifecycle using SMS. Features include:
- Global, Direct-to-Carrier Routes
- Connect directly with hundreds of carriers around the world for optimized speed, reliability, and high SMS deliverability, in over 200 countries and territories and in 87 different languages
- Smart Message Splitting and Long Message Support
- Prevent the breaking of critical pieces of information such as URLs, email addresses and SMS message splitting over 160 characters (up to 10 messages/1600 characters) to ensure messages are delivered and viewed as intended.
- Inbound SMS for Interactive Two-Way Communications
- Send and receive global text messages to listen, engage and provide support to customers. Not available in all markets. Contact TeleSign for specific availability.
- URL Shortener and User Activity Tracking
- A free service provided by Telesign that shortens long URLs into fewer characters to make links easier to send via SMS. Save valuable characters for calls-to-action and gain insight into end-user behavior with activity tracking of click-throughs and conversions.
- Worldwide Compliance Support from Telesign
- Telesign provides free regulatory assistance to help users mitigate Telephone Consumer Protection Act (TCPA) risks and adhere to worldwide content compliance.
TeleSign’s SMS app will be available for download in Microsoft AppSource when Dynamics 365 for Marketing launches to general availability. To learn more about TeleSign and its communications offerings, please visit www.telesign.com.
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TeleSign is a communications platform as a service (CPaaS) company, founded on security. Since 2005, TeleSign has been a trusted partner to 20 of the top 25 global websites and mobile applications, helping secure billions of end-user accounts. Today, TeleSign’s data-driven, cloud communications platform is changing the way businesses engage with customers and prevent fraud.