In times of uncertainty, it is important for us to reassure you that TeleSign is 100% operational so that you have one less thing to worry about. Here at TeleSign, we have taken all necessary steps to ensure that there will be no interruption to our service platform, as well as the best-in-class service that you have been accustomed to. Simply put, we are open for business as usual.
The Coronavirus disease (COVID-19) situation is unprecedented. We have a robust Business Continuity Plan (BCP) and Coronavirus Action Plan (CAP), and we have put our continuity and readiness plans in action. At TeleSign, nothing is more important than the health, safety and continued success of all of our global stakeholders. These include employees, vendors and the valued clients we work with on a daily basis. While pandemics of this nature are unpredictable, we have taken precautionary steps to reduce the spread of illness in our workplace, and we are fully prepared to continue to provide uninterrupted service to our clients.
TeleSign remains operational and has put a plan in effect to ensure business continuity through the end of the current outbreak. Though we have suspended business travel, your dedicated customer success manager remains available to you as does TeleSign’s robust support network.
Our entire organization is fully equipped to work from home and will continue to support your needs from a virtual location.
Our Data Centers are globally distributed, and our Disaster Recovery Plan is well-tested by shifting traffic between Data Centers on a regular basis.
Our 24×7 Support and Customer Success teams are also globally distributed and are fully staffed to provide the high quality, results-oriented service you have come to expect from our team.
Our technical teams operate on a “follow the sun” model and are fully staffed to support the infrastructure and meet demands during any event, including traffic spikes due to increased work from home usage.
TeleSign will continue to follow this fluid situation and follow recommendations from the World Health Organization and Centers for Disease Control. We urge all of the members of the TeleSign family to stay vigilant as we look to move past this situation.
Lastly, thank you for your trust and confidence in us during this turbulent time. Keep healthy, keep safe, follow the WHO directives, and contact our 24×7 Support or your Customer Success Manager if we can be of any help. #TeleSignTogether
TeleSign is Honored in Built In LA’s Prestigious Best Places to Work List in 2020
January 13, 2020 – Los Angeles, CA— TeleSign today announced it was included on Built In LA’s list of Best Places to Work in 2020. Companies are selected based on data submitted by companies and their employees.
Ashley Lundquist, TeleSign VP of People, said, “We’re honored to be a top workplace in LA. We recognize that diverse workplaces require diverse benefits, which is why we’ve taken a customer-centric approach to our offerings by surveying our team and letting their voices drive how we build our benefits program each year. Cheers to our employees for helping us create a top benefits program in LA!”
Maria Christopoulos Katris, CEO and Co-Founder of Built In, mentioned, “We extend our heartfelt congratulations to our 2020 honorees. Built In aims to change lives by connecting talented tech professionals with jobs they were born to do. These companies have become part of that mission because they stand for more than just the work they’re doing. They stand for their people and purpose.”
She added, “We also extend our gratitude. These companies exemplify what it means to be an employer of choice for today’s purpose-driven tech workforce. Writing about them inspires us daily and, in terms of our offering, gives us total confidence that the professionals who visit our websites will find work that gives them a strong sense of professional and personal meaning.”
TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications, we solve today’s unique customer challenges by bridging your business to the complex world of global telecommunications.
ABOUT BUILT IN
Working in tech is a way of life. Built In helps people live it with purpose. Across the most vibrant tech hubs in the US, Built In helps tech professionals stay on top of tech news and trends, expand their networks and carve out futures at companies they believe in. Built In attracts a niche audience of 1 million tech professionals every month and, in 2019, the company hit a milestone, serving 1,100 companies annually. Built In recently launched BuiltIn.com, a national hub for tech trend coverage and resources to help professionals grow in their careers.
TeleSign Expands Global Services and Launches New Mobile Identity Solutions in France with Bouygues Telecom Partnership
LOS ANGELES–(BUSINESS WIRE)–TeleSign, a global leader in mobile identity, today announced a new partnership with Bouygues Telecom. The partnership will enable Bouygues Telecom to protect its users from online fraud activities such as Account Takeover (ATO) through Sim Swap & Synthetic Identity fraud.
The European digital market has been observing disruptive innovation in recent years as more digital enterprises have started to roll out new B2C services in fintech, lifestyle, travel, ecommerce, gaming and social media. The rate of disruption has also challenged the incumbents (legacy banks, insurance companies and similar enterprises) in these segments to change their UX models and provide better services through mobile and web experiences.
This phenomenon creates an increasing demand for these companies to validate and protect a user’s identity online. As users’ digital journeys are increasingly centered around a mobile number, Mobile Identity will see significant growth in these markets. While there are different trust providers in the market that can help validate user identities, mobile operators are the most accurate source of trust when it comes to Mobile Identity.
“Mobile Identity represents a massive opportunity for mobile operators to play a key role in today’s digital disruption,” said Ravish Patel, Director of Mobile Identity at TeleSign. “TeleSign has been working with mobile operators, guiding them on key aspects around the opportunity, use cases and privacy principles.”
TeleSign is a trusted partner to 21 of the top 25 global web properties, enabling them to securely and effectively communicate with billions of end-user accounts. TeleSign offers mobile operators the ability to increase the security for their subscribers and customer base.
“Ensuring a high level of Security and Data Privacy for their end users has always been a main concern for the mobile operators. Mobile Identity is a great opportunity to build on those foundations. Through this partnership, we get access to the most comprehensive solutions in the market to date, as well as the security that TeleSign provides,” said Alexandre Gavina, B2B Marketing Manager at Bouygues Telecom. “Having a partner who is able to help anticipate and mitigate new threat vectors is critical to protect our end users and to deliver the highest quality of service to them.”
TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications, we solve today’s unique customer challenges by bridging your business to the complex world of global telecommunications. Learn more at www.telesign.comand follow us on Twitter at @TeleSign.
About Bouygues Telecom
As a full-service electronic communications operator, Bouygues Telecom stands out by providing its 20.8 million customers access to the best technology has to offer on a daily basis. The very high quality of its 4G mobile network, which now covers 99% of the French population, and of its fixed and Cloud services provides customers with simple solutions enabling them to fully enjoy their personal and professional digital lives wherever they are. www.bouyguestelecom.fr
TeleSign Expands Industry Leading Communication Services with New RCS Messaging
LOS ANGELES–(BUSINESS WIRE)– TeleSign, a leader in authentication and communication services, today announced the company’s expansion into Rich Communication Services (RCS) Messaging, further strengthening the company’s position in both the authentication and CPaaS markets. TeleSign is a trusted partner to 20 of the top 25 global websites and mobile applications, enabling them to securely and effectively communicate with billions of end-user accounts. Building upon this legacy, TeleSign is addressing new communications and engagement use cases with its SMS and Voice product offerings and its unmatched data accuracy sourced from proprietary global data sources. Leveraging these assets, TeleSign is uniquely positioned as the one-stop-shop for businesses looking to enhance the engagement and reach of their communications with TeleSign’s new RCS Messaging API.
“TeleSign has a strong platform that is capable of supporting many different use cases within the CPaaS market on a global scale. Building upon our SMS and Voice Communications expertise, our new RCS Messaging API ensures a rich, engaging and effective communication experience.”
RCS Messaging is the next step in the evolution of sending personalized and engaging messages directly from websites or applications. By adding this capability to TeleSign’s portfolio, the company will enable a truly interactive and omnipresent communication experience, including the availability of two-way messaging via chatbots to bring customers into the future of CPaaS services. Through strong relationships with global suppliers, secure connectivity, high standards of service and customer support, TeleSign will enter the market of RCS messaging with a competitive edge.
Some of the benefits of RCS messaging include:
Increased engagement with support for high-resolution photos, GIFs and video messages while solving MMS incompatibility once and for all.
Accurately measure campaign efficacy through read and delivery receipts for optimized customer communications.
Suggested replies, suggested actions and the introduction of AI for a more engaging messaging experience.
Higher customer satisfaction and reduced customer support cost via chatbot interfaces.
“Engaging consumers should be a top priority for all companies, and quality of communication services can significantly impact engagement,” says Vincent Oh, Director of Product Management for CPaaS at TeleSign. “TeleSign has a strong platform that is capable of supporting many different use cases within the CPaaS market on a global scale. Building upon our SMS and Voice Communications expertise, our new RCS Messaging API ensures a rich, engaging and effective communication experience.”
Through TeleSign’s RCS API, TeleSign customers can deliver messages to anyone with an RCS enabled phone on a supported carrier. The TeleSign RCS API is available today for free to beta customers, for a limited time. To learn more visit https://www.telesign.com/products/rcs/.
TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights and communications, we solve today’s unique customer challenges by bridging your business to the complex world of global telecommunications. Learn more at www.telesign.com and follow us on Twitter at @TeleSign.