Verify Customer Identities in China With TeleSign PhoneID
New consent-based data enables businesses to verify customer names and mobile subscriber data in second-fastest growing economy in the world
Los Angeles, CA – July 31, 2018 – TeleSign (www.telesign.com), the leading provider of single-platform global communications and trusted identity data solutions, today announced the availability of trusted identity data in China as part of its leading data-intelligence API, PhoneID. With this consent-based data, companies can now overcome identity and privacy barriers and harness the full buying power of one of the fastest growing economies in the world.
With more than 1.5 billion mobile subscribers, and with Chinese consumers set to spend $6.4 Trillion by 2024, China offers immense growth opportunities to today’s digital business. However, a complex market full of identity and privacy barriers has made it difficult for businesses outside of China to properly verify and engage Chinese consumers. Today that changes as TeleSign begins offering authoritative mobile carrier data directly from China’s three mobile carriers (China Mobile, China Unicom, and China Telecom) through its PhoneID API add-ons Contact Match and Subscriber Status. This data enables businesses to verify names and understand more about the subscriber in order to engage with the Chinese market with greater security and trust.
“Conducting business in China has long been a challenge for any company outside of the country, where the lack of verifiable identity data has made it nearly impossible to conduct business with Chinese consumers safely and securely,” says Chris Andrews, Senior Director of Product Management, Data Products. “Today we are opening up this market to businesses around the globe as we introduce consent-based, authoritative identity data from China’s mobile carriers, that enables businesses around the globe to verify identities, block fraud and grow revenues.”
The addition of China data gives TeleSign an unrivaled level of coverage for global trusted identity data. Today, PhoneID offers ‘Know Your Customer’ data in more than 230 countries and territories, while add-ons Contact Match and Subscriber Status offer essential contact and phone-intelligence data on consumers in the United States, Canada, and China. Additional countries including Brazil, Australia, Switzerland, India, France, UK, Spain, South Africa, South Korea and others will be coming soon.
TeleSign’s PhoneID API offers add-ons that provide a wide range of real-time, actionable phone number insights and user identity data to help prevent fraud and improve the customer experience. These add-ons help strengthen and validate the user verification process, reduce fake accounts, inform risk models, and improve conversions and accuracy of collected information. The PhoneID API cleans and reformats a submitted phone number and instantly returns phone type, telecom carrier name and phone registration information.
The world’s largest digital enterprises turn to TeleSign to deliver on the promise of a better customer experience. As the leading provider of single-platform global communications and trusted identity data solutions, TeleSign APIs leverage an unrivaled number of direct carrier connections around the globe to enable businesses to better protect and engage their customers. Fueled by unprecedented access to real-time phone, behavior and user analytics, TeleSign is powering the next wave of digital experience.
TeleSign SMS Messaging Integrates With Microsoft Dynamics 365 for Marketing
TeleSign app allows marketers to enrich customer journey with SMS-based marketing campaigns, alerts, reminders and notifications
Los Angeles, CA – March 19, 2018 –TeleSign (www.telesign.com) today announced it will bring its global SMS messaging capabilities to Microsoft Dynamics 365 for Marketing. With TeleSign’s SMS app, Dynamics 365 for Marketing users can seamlessly send SMS-based marketing campaigns including alerts, reminders and notifications to increase engagement, usage and brand awareness.
TeleSign’s SMS app allows anyone to build real-time communications into new or existing web and mobile applications, and scale their usage as needed. These messages can take the form of alerts, reminders, notifications, invites, two-way communications, promotional campaigns, and other marketing messages sent directly from TeleSign’s SMS add-on within Dynamics 365. This differentiated customer experience leads to increased user engagement, higher satisfaction rates, stronger customer lifetime values (CLV) and faster growth.
“It’s projected that 80 percent of business will be communicating with customers via cloud communications by 2020,” said Aled Miles, Chief Executive Officer at TeleSign. “Microsoft Dynamics 365 customers now have the power of TeleSign SMS to easily add messaging capabilities and connect with their customers the way they want to be engaged.”
Sona Venkat, General Manager, Microsoft Corp. added, “We’re excited to have TeleSign offer businesses the ability to provide timely, personalized information to their users via SMS, enhancing the customer journey and enabling digital transformation. We’re confident these scenarios will drive tremendous value for our mutual customers.”
With TeleSign’s SMS app, Dynamics 365 for Marketing customers can communicate more effectively with their audiences and provide a critical customer touchpoint throughout their lifecycle using SMS. Features include:
Global, Direct-to-Carrier Routes
Connect directly with hundreds of carriers around the world for optimized speed, reliability, and high SMS deliverability, in over 200 countries and territories and in 87 different languages
Smart Message Splitting and Long Message Support
Prevent the breaking of critical pieces of information such as URLs, email addresses and SMS message splitting over 160 characters (up to 10 messages/1600 characters) to ensure messages are delivered and viewed as intended.
Inbound SMS for Interactive Two-Way Communications
Send and receive global text messages to listen, engage and provide support to customers. Not available in all markets. Contact TeleSign for specific availability.
URL Shortener and User Activity Tracking
A free service provided by Telesign that shortens long URLs into fewer characters to make links easier to send via SMS. Save valuable characters for calls-to-action and gain insight into end-user behavior with activity tracking of click-throughs and conversions.
Worldwide Compliance Support from Telesign
Telesign provides free regulatory assistance to help users mitigate Telephone Consumer Protection Act (TCPA) risks and adhere to worldwide content compliance.
TeleSign’s SMS app will be available for download in Microsoft AppSource when Dynamics 365 for Marketing launches to general availability. To learn more about TeleSign and its communications offerings, please visit www.telesign.com.
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TeleSign is a communications platform as a service (CPaaS) company, founded on security. Since 2005, TeleSign has been a trusted partner to 20 of the top 25 global websites and mobile applications, helping secure billions of end-user accounts. Today, TeleSign’s data-driven, cloud communications platform is changing the way businesses engage with customers and prevent fraud.