Los Angeles – June 9, 2014 – TeleSign has announced today enhanced global support services from the client services organization. TeleSign support, which includes 24/7/365 global support by email, phone, and customer portal, is available at no additional fee to all customers. As TeleSign continues to expand its client services organization, adding to its talented personnel and further developing their integration services for their mobile identity products, they also announce further development of the customer portal, enhancing the reporting, analytics and self-service tools available to customers.
In the last year, TeleSign’s client services organization has grown worldwide to keep pace with the growing customer base and year over year 100% revenue growth. As an added benefit, enterprise customers receive a dedicated technical account manager to assist with on-boarding, day-to-day account maintenance, and proactive push analytics and reporting. TeleSign’s technical account managers have already assisted 20 of the top 25 global web properties with the integration of TeleSign services including PhoneID, VerifySMS, and VerifyVoice. Leveraging their technical experience and providing insights such as improving the user experience to minimize friction, the use of proven best practices, and advising when and where to apply different TeleSign services, technical account managers guide customers through a seamless integration, to ensure the highest quality of on-going service for end users around the globe.
“Protecting end user identity is a critical requirement for any web property or mobile application today,” said Max Powers, Vice President of Business Operations. “TeleSign’s Client Services organization has guided hundreds of customers through integrations that range from simple to complex, and best of all, we are available 24 hours a day, 365 days a year. This commitment to TeleSign customers provides an unparalleled level of service in the industry.”
In addition, enhanced features in TeleSign’s online customer portal, TelePortal, continue to be updated each month such as improved dashboards allowing customizable real-time pull and push reporting with automated graphics, providing customers insight into the services they are using. These enhancements which also include self-service troubleshooting tools, allows easy monitoring and insight into account traffic trends and network security updates.
TelePortal also provides an extensive customer support section, including SDK’s and documentation for C#/.NET, Python, Java and PHP. In this section, customers can find a full array of information on the REST API and how to implement the TeleSign authentication solution. It also contains a comprehensive Frequently Asked Questions section, which covers user experience guidelines, best practices, and general integration assistance of TeleSign’s Verify SMS, Verify Voice, and the PhoneID Suite of products.
Every second, of every day, TeleSign protects the world's largest Internet, mobile app, and cloud properties by establishing and verifying Mobile Identity.
TeleSign's Mobile Identity platform gives digital businesses the ability to connect a unique identity with every account to verify new registrations and authenticate existing users. TeleSign created Mobile Identity to help businesses preserve their ecosystem by detecting a suspicious user before account creation, and to better protect their existing user base from account compromise.
TeleSign is trusted by the world's largest companies and protects 3.5 billion accounts in more than 200 countries and in 87 languages.