EMBED VOICE COMMUNICATIONS TO MORE EFFECTIVELY ENGAGE AND PROTECT CUSTOMERS
Provide timely, personalized information through voice-based alerts, reminders, notifications, one-time passcodes (OTPs) and other automated messages. Deliver text-to-speech messages in your customer’s preferred language, reach landline phone users and those who cannot receive text messages. Experience increased user engagement, satisfaction rates, customer lifetime values (CLV) and faster growth.
HIGH QUALITY ROUTES
Connect directly with hundreds of carriers around the world for optimized speed, reliability and high voice-message deliverability.
RELIABLE GLOBAL COVERAGE
Reach the most people and ensure message delivery to end-users in over 200 countries & territories.
BROAD LANGUAGE SUPPORT
Convert texts into voice-based messages (TTS/text-to-speech), available in 26 languages & dialects (more than any competitive offering) to provide a local experience.
WATERFALL FAILOVER SYSTEM
Automatic fallback applied via dynamic routing to secondary provider in the event delivery failed over first provider, ensuring highest delivery and completion rates.
ADVANCED PHONE NUMBER CLEANSING
Properly formats phone number entered by end-user for more reliable and secure call delivery, which improves deliverability by more than 10% in most markets.
Utilize free regulatory assistance to mitigate Telephone Consumer Protection Act (TCPA) risks and adhere to worldwide content compliance.
Automated traffic monitoring for red flags and suspicious patterns, which helps protect businesses from International Revenue Share Fraud (IRSF) attacks.
USER INPUT RECORDING
User preferences (e.g. “Hello, you have a discount for a movie. Press “1” to opt-out of future messages”) are recorded through key input and sent back to customers.
Instant access to verified high quality numbers to send phone calls from dedicated virtual numbers/CallerIDs.
*This feature requires additional fees and is not available in all markets. Contact TeleSign for specific availability.
ANSWERING MACHINE OTP DELIVERY PREVENTION
Prevents voice-based passcode messages from being sent to an answering machine by requiring that end-users press a key to hear the voice message, thereby reducing the risk of the code being accessed or stolen from the answering machine by hackers.
REACH & ENGAGE MORE USERS
Strengthen customer relationships and even reach landline phones and users who cannot or do not wish to receive SMS messages
COMMUNICATE MORE EFFECTIVELY
Send timely text-to-speech voice-based messages and experience a 20% decrease in support calls and a 25% increase in satisfaction (Source: http://www.adweek.com)
GROW THE BUSINESS
Provide personalized information to customers right at the time they need it; leads to higher conversions and retention rates
DEVELOPER FRIENDLY API
Easy to test, integrate and get up and running quickly. Clear documentation, developer center and reporting.
“Using voice calls, we are now able to deliver critical messages to all members regardless of phone type or data connectivity issues, which has increased member satisfaction and online banking adoption.”
Director (AVP), Software Engineering and Application Development, Patelco Credit Union
How It Works
Developers select a helper SDK in programming language of their choice, write a few lines of code and send a voice-based message containing appropriate content for their use case such as alerts, reminders, notifications, promotions, registration/verification or other marketing messages.
The text-to-speech voice call request is submitted to the TeleSign communications platform.
The voice-based message call is made to the intended recipient using the best available route. TeleSign maintains multiple carrier routes around the world and utilizes a waterfall failover system through secondary providers in the event delivery failed over primary routes.
The web service returns a call status response within seconds.