QUICKLY ENABLE PRIVATE, SECURE COMMUNICATIONS BETWEEN TWO USERS INTO BUSINESS WORKFLOWS
TeleSign Number Masking is a free service*, using cloud communications APIs, that allow the ability for two parties to communicate with each other for a short period of time over Voice and SMS without exposing their actual phone numbers. This enables the two parties to accomplish the task at hand without unnecessarily exposing any private information.
Allow communications on the best voice network# available at the highest quality with unmatched global pricing.
Create unlimited anonymous sessions between two parties that allow them to communicate without revealing private information.
Geo-match phone numbers to masked numbers to increase chances of communication.
Enable SMS only, Voice only, or SMS and Voice sessions
Choose from the two available options:
a. Allow TeleSign to manage the sessions completely.
b. Manage the sessions yourself and build anonymous communications using TeleSign’s SMS and Voice APIs.
Set a session expiration timer and manage calls and SMS message sent to expired sessions (such as redirecting to support).
*The Number Masking Service is free when used with TeleSign’s SMS and/or Voice APIs.
#Our Voice network is backed by BICS, that has more than 700 direct connections to mobile and fixed network operators with 140+ access Points-of-Presence worldwide.
PROTECT USERS’ IDENTITY
Customers are more comfortable to engage if their identities are protected
Track SMS and Voice content and history in real time
TeleSign supports direct connections to 700+ mobile and fixed network operators worldwide
DETECT AND MINIMIZE ABUSE
Improve customer satisfaction by analyzing content of every message exchanged, detecting abuse and minimizing it
“We needed a partner that could scale to support our ever expanding global footprint. TeleSign delivered the scale we were looking for.”
VP, PRODUCT MANAGEMENT, SALESFORCE
How It Works
A food delivery marketplace wants to give the driver and consumer the option to use SMS and Voice calls to exchange relevant information such as order status, drop-off location. To ensure the communication stays within the marketplace’s platform and not to disclose identity, it is essential to mask the phone numbers between the two parties.
The delivery driver wants to text or call the recipient to
confirm the drop off location.
Using the Number Masking service, the food delivery
marketplace sends a POST request to TeleSign to setup
a session between the two phone numbers.
The food delivery business receives information about the session
and each number (the business can either choose to manage the
session themselves or TeleSign can manage on their behalf).
The bridge is now set between the driver and the consumer.
When calls or messages are sent, only TeleSign and the food
delivery business have access to the information.