Messaging API | TeleSign

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Messaging API

Enables developers to build communications and account security SMS messaging into web and mobile applications
Try It Free

COMMUNICATE WITH CUSTOMERS MORE EFFECTIVELY THROUGHOUT THEIR LIFECYCLE

Provide timely, personalized information through SMS-based alerts, reminders, notifications, invites, one-time-passcodes (OTPs) and other automated messages directly from websites or mobile applications. Experience increased user engagement, satisfaction rates, customer lifetime values (CLV) and faster growth.

HIGH QUALITY, DIRECT-TO-CARRIER ROUTES

Connect directly with hundreds of carriers around the world for optimized speed, reliability and high SMS deliverability.

RELIABLE GLOBAL COVERAGE

Reach the most people and ensure message delivery to end-users in over 200 countries and territories and in 87 different languages.  

WATERFALL FAILOVER SYSTEM

Automatic fallback applied via dynamic routing to secondary provider in the event delivery failed over first provider, ensuring highest delivery and completion rates.

SMART MESSAGE SPLITTING & LONG MESSAGE SUPPORT

Prevent the breaking of critical pieces of information such as URLs, email addresses and SMS message splitting over 160 characters (up to 10 messages/1600 characters) to ensure messages are delivered and viewed as intended.

SHARED & PRE-APPROVED SHORT CODES

Experience higher message volume throughput and quicker setup of recurring notification programs.

ADVANCED PHONE NUMBER CLEANSING

Properly formats phone number entered by end-user for more reliable and secure message delivery, which improves SMS deliverability by more than 10% in most markets.

 

TWO-WAY SMS COMMUNICATIONS

Send and receive global text messages to listen, engage and provide support to customers.  *This feature is not available in all markets. Contact TeleSign for specific availability.

COMPLIANCE SUPPORT

Utilize free regulatory assistance to mitigate Telephone Consumer Protection Act (TCPA) risks and adhere to worldwide content compliance.

Benefits

REACH & ENGAGE MORE USERS

90% of texts are read within 3 minutes; 98% of SMS messages are read vs. email at 20% (Source: http://www.adweek.com)

COMMUNICATE MORE EFFECTIVELY

Send timely messages and experience 20% decrease in support calls and 25% increase in satisfaction (Source: http://www.adweek.com)

GROW THE BUSINESS

Provide personalized information to customers right at the time they need it; leads to higher conversions and retention rates

DEVELOPER FRIENDLY API

Easy to test, integrate and get up and running quickly. Clear documentation, developer tools and reporting

“Telesign's global coverage is critical to our business. Their waterfall delivery process, superior global network, and traffic monitoring increased delivery rates and reduced call center volumes. We use several TeleSign products for our SMS customer communications and fraud prevention efforts.”

TJ Spinks

Postmaster, HomeAway

How It Works

Developers select a helper SDK in programming language of their choice, write a few lines of code and send an SMS containing appropriate content for their use case such as alerts, reminders, notifications, promotions, registration/verification or other marketing messages.
The SMS request is submitted to the TeleSign communications platform.
The SMS is delivered to the intended recipient using the best available route. TeleSign maintains multiple routes including direct carrier connections around the world and uses dynamic routing algorithms to optimize delivery.
The SMS web service returns a delivery status response within seconds.

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