TeleSign, a global leader in digital identity and programmable communications, today announced a new partnership with Digi Telecommunications Sdn Bhd (Digi) to extend its fraud detection and identity coverage in Malaysia. The partnership will help to safeguard Digi’s mobile users against Account Takeover (ATO) through SIM Swap, registration fraud, and other fraud-related activities through TeleSign’s Score and PhoneID solutions. The partnership expands TeleSign’s already expansive global reach across billions of mobile users throughout the Asia-Pacific region.
The Malaysian digital market is seeing a disruptive digital transformation. A 2020 Independent Research study predicts that 80% of Malaysian firms will implement or expand their digital transformation by the end of 2021. Current operational models have been challenged to safeguard users’ identities and provide better user experiences through both mobile and web. Digital Identity solutions help to maximize safeguards while minimizing friction by empowering organizations with risk intelligence to inform their verification and authentication challenges to protect users.
Digital journeys are increasingly centered around mobile numbers, with SMS verification as a dominant use protection method. Recognizing that SMS two-factor authentication 2FA alone isn’t enough to fully protect against fraud, both TeleSign and Digi are committed to protecting users’ identities online by improving verifications with a layer of intelligence to detect when changes or potentially fraudulent activity occurs on a mobile number in the Digi network.
“Digital identity represents a massive opportunity for mobile and internet providers to play a key role in today’s digital transformation,” said Tom Wesselman, Chief Technology Officer at TeleSign. “TeleSign has been working with mobile operators throughout the Asia-Pacific market. We have been building an extensive network of direct-to-carrier connections and guiding operators around expanding digital identity use cases and privacy principles.”
Prashant Pathmanaban, Digi’s Head of Data and Partnerships said, “Digi's now able to quickly verify and authenticate customers’ information required by the online merchants without having to share any of customers’ personal details such as name, identification number, or phone number. This is in line with our commitment to protect our customers’ personal data and their online identities, ensuring that they have seamless and worry-free online transactions anytime, any day.”
For more information about how TeleSign can support mobile operators, please visit https://www.telesign.com
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TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications, we solve today’s unique customer challenges by bridging your business to the complex world of global telecommunications.
About Digi Telecommunications Sdn Bhd
Digi is a mobile connectivity and internet services provider enabling 10.7 million Malaysians on our advanced 4G+ network. We have an ambition to provide relevant, personalized, and engaging digital products and services that will fully enable our customers’ digital lifestyles. Listed on Bursa Malaysia, Digi is part of global telecommunications provider Telenor Group, and is a leader in driving responsible business practices.
For more information, visit https://www.digi.com.my/.