{"id":14824,"date":"2023-11-14T17:53:10","date_gmt":"2023-11-14T17:53:10","guid":{"rendered":"https:\/\/www.telesign.com\/?p=14824"},"modified":"2023-11-14T17:53:12","modified_gmt":"2023-11-14T17:53:12","slug":"cause-effect-fraud-trust","status":"publish","type":"post","link":"https:\/\/www.telesign.com\/es\/blog\/cause-effect-fraud-trust","title":{"rendered":"The cause and effect relationship between fraud and trust\u00a0"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">This week I\u2019ve got two words on my mind. These are words that don\u2019t normally go together: <strong>fraud<\/strong> and <strong>trust<\/strong><em>.<\/em> You may be asking yourself, \u201cHow can these words possibly go together?!\u201d My answer to that is that they <em>must <\/em>go together, not in the same way as peanut butter and jelly and Bert and Ernie, but in the sense that when you think about fraud\u2014its impact and how to avoid it\u2014you must also think about trust.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A business that cares about its customers\u2014which should be any business\u2014has to constantly think about how to earn and build customer trust. When fraud enters into the picture, businesses need to work even harder to keep that trust. And taking it a step further, businesses need to be proactive about preventing fraud to avoid damaging that trusted relationship.\u00a0<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"#\" data-href=\"https:\/\/www.telesign.com\/es\/blog\/cause-effect-fraud-trust\/#2023-telesign-trust-index-why-trust-matters\" >2023 Telesign Trust Index: why trust matters\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"#\" data-href=\"https:\/\/www.telesign.com\/es\/blog\/cause-effect-fraud-trust\/#international-fraud-awareness-week\" >International Fraud Awareness Week<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2023-telesign-trust-index-why-trust-matters\"><\/span><strong>2023 Telesign Trust Index: why trust matters<\/strong>\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Today we <a href=\"https:\/\/www.telesign.com\/press\/consumers-are-increasingly-wary-of-online-fraud-yet-half-fail-to-take-action\" target=\"_blank\" rel=\"noreferrer noopener\">announced<\/a> the release of the latest version of our <a href=\"https:\/\/www.telesign.com\/continuous-trust-authority\/trust-index\" target=\"_blank\" rel=\"noreferrer noopener\">2023 Telesign Trust Index,<\/a> which highlights the critical role trust plays in the digital world. Previously, we <a href=\"https:\/\/www.telesign.com\/blog\/trust-consumer-confidence-index-report\" target=\"_blank\" rel=\"noreferrer noopener\">shared<\/a> how much fraud negatively affects consumers\u2019 perception of brands, and that the onus of protection falls on businesses.\u00a0\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"783\" height=\"643\" src=\"https:\/\/www.telesign.com\/wp-content\/uploads\/2023\/08\/trust-consumer-confidence-index-report-3.jpg\" alt=\"\" class=\"wp-image-13451\" srcset=\"https:\/\/www.telesign.com\/wp-content\/uploads\/2023\/08\/trust-consumer-confidence-index-report-3.jpg 783w, https:\/\/www.telesign.com\/wp-content\/uploads\/2023\/08\/trust-consumer-confidence-index-report-3-300x246.jpg 300w, https:\/\/www.telesign.com\/wp-content\/uploads\/2023\/08\/trust-consumer-confidence-index-report-3-768x631.jpg 768w\" sizes=\"(max-width: 783px) 100vw, 783px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The report also revealed that fraud is an <a href=\"https:\/\/www.telesign.com\/blog\/fraud-an-equal-opportunity-offender\" target=\"_blank\" rel=\"noreferrer noopener\">equal opportunity offender<\/a>. We found that 46% of digital fraud victims are between the ages of 25-44. On top of that, Millennials are 4x more likely to be defrauded than people aged 65 and older.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The latest version of the report revealed that consumers now perceive fraud as an immediate threat, yet only about half (55%) are actively implementing measures to safeguard themselves. So, while we would like to see consumers be more proactive, the reality is that, as businesses, we need to double-down on doing everything in our power to help prevent our customers from becoming victims.\u00a0\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"international-fraud-awareness-week\"><\/span><strong>International Fraud Awareness Week<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This week just happens to be <a href=\"https:\/\/www.fraudweek.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">International fraud awareness week<\/a>, which is a global effort to minimize the impact of fraud by promoting anti-fraud awareness and education. As we consider what it means to be aware and committed to fighting fraud, we need to consider how to lead the way as a business and trusted advisor to our customers. This means not only educating our customers about the risks of emerging fraud, but also showing them we are doing our part to help protect their best interests.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Telesign, we have always taken fraud seriously, which is why we\u2019ve been committed to pursuing Continuous Trust\u2122 from the beginning. It\u2019s also why we\u2019ve recently instituted the <a href=\"https:\/\/www.telesign.com\/press\/telesign-launches-the-the-continuous-trust-authority-to-make-the-digital-world-a-more-trusted-place\" target=\"_blank\" rel=\"noreferrer noopener\">Continuous Trust\u2122 Authority<\/a>, a global initiative to help make the digital world a safer place, and our <a href=\"https:\/\/www.telesign.com\/press\/digital-businesses-can-become-trust-certified-with-new-badge-from-telesign\" target=\"_blank\" rel=\"noreferrer noopener\">Trust Certified Badge<\/a>, a visual signal for digital businesses that meet high standards of protection against fraud and identity theft.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019d like more information on how Telesign can help you fight fraud and build trust, <a href=\"https:\/\/www.telesign.com\/contact-sales\" target=\"_blank\" rel=\"noreferrer noopener\">contact us<\/a> today.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This week I\u2019ve got two words on my mind. These are words that don\u2019t normally go together: fraud and trust. You may be asking yourself, \u201cHow can these words possibly go together?!\u201d My answer to that is that they must go together, not in the same way as peanut butter and jelly and Bert and<\/p>\n","protected":false},"author":4,"featured_media":13955,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[69],"tags":[162,149,161,226,225],"class_list":["post-14824","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcements","tag-continuous-trust","tag-fraud","tag-trust","tag-trust-badge","tag-trust-index"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fight fraud with trust<\/title>\n<meta name=\"description\" content=\"Businesses must constantly think about how to earn and build customer trust in a world 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