{"id":13268,"date":"2023-08-07T20:11:58","date_gmt":"2023-08-07T20:11:58","guid":{"rendered":"https:\/\/www.telesign.com\/?p=13268"},"modified":"2023-09-26T17:25:08","modified_gmt":"2023-09-26T17:25:08","slug":"phone-id-onboarding-engagement","status":"publish","type":"post","link":"https:\/\/www.telesign.com\/es\/blog\/phone-id-onboarding-engagement","title":{"rendered":"Drive efficiencies across your onboarding and engagement workflows with phone number lookups"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Many online businesses encounter difficulties establishing scalable user verification workflows, implementing effective fraud prevention processes, and optimizing customer communication channels.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There is no one-size-fits-all solution to these problems, but businesses can gain insight into how to best protect their platform and engage their users by running phone number lookups.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Telesign\u2019s Phone ID product was specifically built for this purpose. Without complicating the UX\/UI of sign-up process or requiring extensive integration work, Phone ID allows businesses to easily improve their onboarding processes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By returning information on phone number type (landline, VoIP, or mobile), registration location, contact details and more, Phone ID empowers businesses to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prevent fraudulent account creation<\/li>\n\n\n\n<li>Reduce wasteful SMS costs from undeliverable messages<\/li>\n\n\n\n<li>Automatically correct common phone number formatting mistakes<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In this article, we\u2019ll provide an overview of how companies use Phone ID to achieve these outcomes.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"#\" data-href=\"https:\/\/www.telesign.com\/es\/blog\/phone-id-onboarding-engagement\/#verify-phone-and-contact-details-of-new-users\" >Verify phone and contact details of new users<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"#\" data-href=\"https:\/\/www.telesign.com\/es\/blog\/phone-id-onboarding-engagement\/#look-up-and-confirm-phone-type-before-sending-sms-messages\" >Look up and confirm phone type before sending SMS messages<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"#\" data-href=\"https:\/\/www.telesign.com\/es\/blog\/phone-id-onboarding-engagement\/#improve-sms-deliverability-by-cleansing-contact-lists\" >Improve SMS deliverability by cleansing contact lists<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"#\" data-href=\"https:\/\/www.telesign.com\/es\/blog\/phone-id-onboarding-engagement\/#try-phone-id-with-a-free-trial\" >Try Phone ID with a free trial<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"identity-verification\"><span class=\"ez-toc-section\" id=\"verify-phone-and-contact-details-of-new-users\"><\/span>Verify phone and contact details of new users<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">By incorporating Phone ID along with the Contact add-on, businesses can prevent fraudulent account creation during the onboarding process by thoroughly verifying phone and contact details.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This ensures that the information provided by new users is accurate, legitimate, and complete, significantly reducing the risk of fraudulent activities and unauthorized access.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Phone ID&#8217;s real-time validation capabilities allow for the immediate verification of phone numbers, while the Contact add-on extends this verification to additional contact details, such as email addresses and postal addresses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With this detailed information, businesses can easily spot and stop users who provide fake or illegitimate contact details during the onboarding process.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"phone-type-confirmation\"><span class=\"ez-toc-section\" id=\"look-up-and-confirm-phone-type-before-sending-sms-messages\"><\/span>Look up and confirm phone type before sending SMS messages<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Businesses can reduce wasteful SMS costs resulting from undeliverable messages by using Phone ID to implement a phone type lookup and confirmation workflow.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With Phone ID, businesses can check and confirm the phone type associated with a given number before paying to send an SMS. By verifying whether a number is a landline, mobile, or VoIP, businesses can avoid sending SMS messages to non-mobile devices, minimizing unnecessary costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This proactive approach helps businesses optimize their SMS campaign budgets and delivery rates by ensuring that messages are only directed to mobile phones.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"phone-number-cleansing\"><span class=\"ez-toc-section\" id=\"improve-sms-deliverability-by-cleansing-contact-lists\"><\/span>Improve SMS deliverability by cleansing contact lists<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Phone ID can help fix various common phone number formatting issues, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-tertiary-color\">Missing or misplaced country codes:<\/mark><\/strong> Phone ID can automatically add or correct country codes for phone numbers, ensuring they are in the proper international format. For example, if a user enters &#8220;1234567890&#8221; without a country code, Phone ID can update it to &#8220;+11234567890&#8221; for a number in the United States.<\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-tertiary-color\">Incorrect or inconsistent digit separators:<\/mark><\/strong> Phone numbers may contain inconsistent or incorrect use of digit separators like dashes, spaces, or parentheses. Phone ID can standardize these separators and ensure a consistent format. For instance, it can correct &#8220;123-456 7890&#8221; to &#8220;123-456-7890&#8221; for improved readability and accuracy.<\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-tertiary-color\">Different dialing formats:<\/mark><\/strong> Phone ID can handle variations in dialing formats, including local, national, and international formats, and convert them to a standardized format for consistent handling. For instance, it can convert &#8220;0(123)456-7890&#8221; to &#8220;+11234567890&#8221; for a number in the United States.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">By automatically addressing these and other common formatting issues, Phone ID ensures that phone numbers are correctly formatted, improving the chances of successful SMS delivery and enhancing communication effectiveness.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"try-phone-id-with-a-free-trial\"><\/span>Try Phone ID with a free trial<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can try Phone ID through a <a href=\"https:\/\/portal.telesign.com\/signup\">free trial account<\/a>. Upon signup, you\u2019ll get instant access to an API key and complimentary test credits to run Phone ID checks on test phone numbers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Many online businesses encounter difficulties establishing scalable user verification workflows, implementing effective fraud prevention processes, and optimizing customer communication channels. There is no one-size-fits-all solution to these problems, but businesses can gain insight into how to best protect their platform and engage their users by running phone number lookups. Telesign\u2019s Phone ID product was specifically<\/p>\n","protected":false},"author":1,"featured_media":13471,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[67],"tags":[188,194,193,189],"class_list":["post-13268","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-highlights","tag-developer","tag-onboarding","tag-phone-number-lookups","tag-self-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Phone number lookups: Drive onboarding workflows efficiencies<\/title>\n<meta name=\"description\" content=\"Use Phone ID to establish scalable user verification workflows and implement effective fraud prevention processes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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