Tripster | TeleSign

INCREASES SMS DELIVERY RATES AND EXPANDS REACH WORLDWIDE WITH TELESIGN

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"We chose TeleSign as our new SMS messaging partner for several reasons — better quality, higher delivery rates and expanded global coverage provided with high-level client service."

DENIS CHOMARYAN

Project Manager, TRIPSTER


Russian-based travel and tourism marketplace Tripster connects worldwide travelers with private tour guides in 74 different countries and 343 cities. Sending real-time communications to users is essential for Tripster. Communications include: alerts to notify tour guides of new bookings, cancellations, or new traveler conversations and important traveler notifications, confirmations, tour changes and new tour guide conversations.


Challenges

Tripster’s existing SMS messaging service had repeated quality problems, message failures and cases where messages never reached intended recipients.

Tripster had a goal of improving SMS delivery rates to ensure important messages would reach their tour guides and travelers. The company was also looking for broader worldwide coverage to expand their reach to more countries.

Solution

Tripster was looking for a new SMS solution that offered broader worldwide coverage to expand their reach to more countries. Tripster chose TeleSign as their new technology partner for several reasons. TeleSign is a Mobile Network Operator (MNO) with hundreds of direct carrier connections, maintains market leading delivery speed and completion rates and offered broader international coverage. Tripster easily and quickly integrated TeleSign’s SMS messaging API within a day, making the upgrade seamless for their development team.

Key Benefits

IMPROVED SMS DELIVERY RATES BY 10% TO 12% IN MOST MARKETS

EXPANDED REACH TO MORE COUNTRIES USING HIGHER-QUALITY GLOBAL NETWORK

GAINED ACCESS TO FREE ONLINE SUPPORT CENTER & 24/7 PREMIUM SUPPORT

Tripster finds the best travel guides and together comes up with interesting tour offerings in cities all over the world. Tripster excursions are classy and of high quality. Hand-picked offers by editors result in tours that are fascinating, structured, and memorable. Since 2013, Tripster has organized private tours worldwide as well as educational trips around Russia which are attended by 52,000 tourists per year and has built a social community of more than 20,000 traveler reviews.

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