Russian-based travel and tourism marketplace Tripster connects worldwide travelers with private tour guides in 74 different countries and 343 cities. Sending real-time communications to users is essential for Tripster. Communications include: alerts to notify tour guides of new bookings, cancellations, or new traveler conversations and important traveler notifications, confirmations, tour changes and new tour guide conversations.
Tripster’s existing SMS messaging service had repeated quality problems, message failures and cases where messages never reached intended recipients. Tripster had a goal of improving SMS delivery rates to ensure important messages would reach their tour guides and travelers. The company was also looking for broader worldwide coverage to expand their reach to more countries.
Tripster was looking for a new SMS solution that offered broader worldwide coverage to expand their reach to more countries. Tripster chose TeleSign as their new technology partner for several reasons. TeleSign is a Mobile Network Operator (MNO) with hundreds of direct carrier connections, maintains market leading delivery speed and completion rates and offered broader international coverage. Tripster easily and quickly integrated TeleSign’s SMS messaging API within a day, making the upgrade seamless for their development team.