Providing Additional Security to Global Users With TeleSign

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Providing current and future ShareFile customers with the capability to leverage multifactor authentication to protect access to their sensitive data is a best practice that is quickly becoming industry standard and personally gives me peace of mind.

MANNY LANDRON CISSP, CISA, CISM, CITRIX SHAREFILE


Citrix ShareFile is a secure data sync and sharing service that allows organizations to mobilize all enterprise data and empower user productivity anywhere. ShareFile enables mobile productivity with read-write access to data and allows users to securely share files with anyone and sync files across all of their devices. Citrix ShareFile has a strong presence in security-conscious verticals, including Finance, Accounting, Legal, Insurance and Healthcare. It was important that they provide these customers with strong access controls to avoid a breach of their account.

CHALLENGES

Citrix ShareFile was looking for a way to add an extra layer of online security with a robust solution that wouldn’t require customers to remember yet another series of usernames and passwords. Looking for a globally reliable authentication provider that not only emphasizes security but also the nuances of an easy user experience can be a difficult process. Citrix ShareFile needed a partner that could work with their UI/UX team to provide best practice recommendations and ensure that opting in and using two-factor authentication (2FA) would be as simple as possible while remaining extremely secure.

SOLUTION

Citrix ShareFile gave their users the option of activating multi-factor authentication on their ShareFile account using TeleSign’s SMS verification. Once users choose this option, they are required to enter a one-time PIN code, sent to their phone number, already on record, whenever they log in from a new device or unknown IP address. This represents an extra layer of protection, beyond a username and password, which effectively blocks fraudsters from gaining access to an account, even if a fraudster has obtained the login credentials. Once a fraudster attempts to log in, 2FA is activated, preventing any possibility of account compromise.


KEY BENEFITS

PROTECTS USER DATA

MAINTAINS BRAND REPUTATION AND TRUST

PREVENTS ACCOUNT COMPROMISE


ABOUT CITRIX SHAREFILE

Citrix is leading the transition to software-defining the workplace, uniting virtualization, mobility management, networking and SaaS solutions to enable new ways for businesses and people to work better. Citrix solutions power business mobility through secure, mobile workspaces that provide people with instant access to apps, desktops, data and communications on any device, over any network and cloud. With annual revenue in 2014 of $3.14 billion, Citrix solutions are in use at more than 330,000 organizations and by over 100 million users globally.

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