Sharefile

Providing Additional Security To Global Users With Telesign

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The Challenge

Citrix ShareFile was looking for a way to add an extra layer of online security with a robust solution that wouldn’t require customers to remember yet another series of usernames and passwords. Looking for a globally reliable authentication provider that not only emphasizes security but also the nuances of an easy user experience can be a difficult process. Citrix ShareFile needed a partner that could work with their UI/UX team to provide best practice recommendations and ensure that opting in and using two-factor authentication (2FA) would be as simple as possible while remaining extremely secure.

TeleSign Delivered

Protects User Data

Maintains Brand Reputation And Trust

Prevents Account Compromise

The Solution

Citrix ShareFile gave their users the option of activating multi-factor authentication on their ShareFile account using TeleSign’s SMS verification. Once users choose this option, they are required to enter a one-time PIN code, sent to their phone number, already on record, whenever they log in from a new device or unknown IP address. This represents an extra layer of protection, beyond a username and password, which effectively blocks fraudsters from gaining access to an account, even if a fraudster has obtained the login credentials. Once a fraudster attempts to log in, 2FA is activated, preventing any possibility of account compromise.

Providing current and future ShareFile customers with the capability to leverage multifactor authentication to protect access to their sensitive data is a best practice that is quickly becoming industry standard and personally gives me peace of mind.

Manny Landron

Cissp, Cisa, Cism, Citrix Sharefile

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Interested in learning about how TeleSign's identity and engagement solutions can prevent fraud while fostering secure and global growth for your business? Let's chat.