Account Verification Process Delivers Identity Assurance

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We needed more data on our customers. We match our data with TeleSign’s data and it gives us greater assurance that our customers are actually who they say they are, which reduces fraud.

JONATHAN EPPERS, CEO


RadPad is a renter-focused mobile marketplace that allows renters to find apartments, apply, sign a lease and pay their rent. RadPad also allows landlords of those apartments to qualify renters in real time, sign leases and receive their rents electronically through the site.

CHALLENGES

RadPad began experiencing fraudulent activity from fake users from within their “Pay My Rent” feature, where users can pay rent online with debit and credit cards and RadPad, in turn, pays their landlord. RadPad was looking for new ways to gain a more effective identity assurance process beyond SMS phone verification and email verifications. They wanted additional ways to identify potential fraud.

SOLUTION

RadPad implemented Score and PhoneID.   They integrated Score for its fraud risk assessment scoring to assist them in making decisions to allow, flag or block users based on several key risk indicators. PhoneID allows them to compare various phone number data attributes against the data they collect from their renters and landlords. This has helped them expand their fraud-decision methodology and gain greater identity assurance.


KEY BENEFITS

SIGNIFICANT REDUCTION IN FAKE ACCOUNTS

GREATER IDENTITY ASSURANCE TO ASSESS RISK AND REDUCE FRAUDULENT TRANSACTIONS

IMPROVED USER EXPERIENCE WITH NO FRICTION FOR LEGITIMATE USERS


ABOUT RADPAD

“Not your average apartment finder” – Discovering an apartment for rent has never been easier, safer, and more social. Search more than a million verified rental homes, instantly apply and pay rent on the go. Whether you’re looking for short term vacation rentals, a place to settle down, or the perfect roommate, you can easily find apartments for rent in the hottest neighborhoods around the country.

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