Patelco Credit Union has been working towards a clear vision of becoming the preeminent credit union that helps its members achieve financial freedom through innovative products and services, trusted value, high reliability and a hassle-free service experience. Patelco focuses on protecting member account access from cyber criminals who attempt to compromise online accounts and complete fraudulent transactions.
Patelco’s authentication process allowed for members to receive an OTP security token via email or SMS-based text message to a member’s on-file phone number. Many Patelco members were unable to complete the authentication process because they were not receiving their OTP security tokens.
Patelco chose to enhance their MFA security system to include the option of sending OTPs over voice call using TeleSign Voice Verify, since every phone number is capable of receiving a phone call. Voice Verify has helped Patelco maintain FFIEC compliance and securely protect account access for its members.