Large Software Manufacturer | TeleSign

REDUCED FRAUD, EXPERIENCED COST SAVINGS & IMPROVED SMS DELIVERY RATES WITH TELESIGN

"Large US-based software manufacturer found 3 major benefits in switching to TeleSign: 33% improvement in global SMS delivery and completion rates, reduced fraud and significant cost savings."

Account Executive

TeleSign


Large software manufacturer based in the US relies on TeleSign, a two-factor authentication pioneer and leading CPaaS provider, to be one of its key technology vendors. TeleSign’s enterprise-focus and hands-on account management style was a critical decision-making factor for the software giant switching to TeleSign. They gained access to a global communications platform with 700+ direct-to-carrier connections and several much-needed, free, value-added services – 24/7 phone and email support, constant traffic monitoring, compliance support and industry expertise.


Challenges

Customer was experiencing low SMS delivery rates and continual latency problems that impacted new account registration sign-ups, one-time password login completions, password resets, and SMS alerts and notifications. The company also wanted to expand its user verifications via SMS to include voice-based OTP calls as another option.

Solution

Reliable SMS, voice and data solutions were deployed across the business (utilizing 5+ different services). SMS delivery and completion rates improved by 33% and there has been less fraud, improved TPR & FPR rates.

There have been overall cost savings and the customer does not have to maintain their own network infrastructure or manage any carrier network relationships.

Key Benefits

IMPROVED SMS DELIVERY & COMPLETION RATES BY 33%

SIGNIFICANT COST SAVINGS TO THE BUSINESS & LESS FRAUD

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