Intermedia, a cloud IT services provider, gives its customers and partners the freedom to focus on business, not IT. Intermedia does that by offering 30+ essential business cloud IT applications with a single point of control and backing it with high levels of reliability, security and support. Intermedia has 700+ employees worldwide, serves over 70,000 businesses and 1 million paid users and supports 6,000 active partners from around the globe.
Intermedia prides itself on security and invests considerable human and capital resources to help ensure high levels of protection for their customers and partners. To enhance its fraud prevention strategy, the company wanted to use two-factor authentication (2FA) to provide an additional layer of account security beyond just usernames and passwords for their Web-based accounts. However, they did not want to implement a user authentication process that was too difficult to manage, inconvenient for users, or costly.
Intermedia deployed TeleSign’s Push Verify SDK (software development kit) to build out a 2FA solution using “one-click” push notifications and soft tokens through their existing native iOS and Android mobile applications, allowing end-users to gain secure account access quickly and easily. Intermedia also deployed 2FA using TeleSign’s SMS Verify and Voice Verify products to give their users a choice. Most users prefer push notifications because they’re quick, intuitive to use, and involves fewer steps. Push notifications are also designed to offer a lower cost user authentication method than SMS and voice-based one-time passcodes (OTP).
The TeleSign solution also included TelePortal, a customer dashboard where Intermedia is able use their own user interface and management tool to send test messages, perform manual verifications and view reports and transaction logs for easy monitoring of authentication traffic. This also made the integration process even easier.