ArtStation implemented a robust fraud prevention and communications solution using TeleSign’s Score and SMS products, resulting in less fraud and higher quality, verified users. “With TeleSign, we’re generally able to tell a fake user from a legitimate one instantly. We literally went from having to ban thousands of fake accounts every month down to a handful,” stated Leonard Teo, CEO of ArtStation.
“Many sites now have SMS verification but it’s so easy to bypass with phone numbers pulled from Receive SMS Online websites and burner phones. TeleSign Score can tell you what kind of number is being used and the risks associated with that number,” continued Teo. “When we first contacted TeleSign, we simply sent them a set of numbers and asked them to tell us which one was the legitimate one, and when they did instantly, we knew we had to use TeleSign.”
ArtStation is now experiencing more valuable growth and fewer support calls related to fraud and spam issues.