The Challenge

Showcase platforms and marketplaces can be plagued with fake accounts created by fraudulent users and bots. These bad actors wreak havoc on ecosystems with spam, phishing attempts, phony posts, and more that can devalue a user base and negatively impact a brand’s reputation. ArtStation has always been focused on fraud prevention, when they began seeing spikes in fake accounts that could eventually impact their ecosystem, they decided to look for a new vendor who could provide phone data intelligence and fraud risk scoring connected to an SMS communications solution. ArtStation also needed to improve their SMS delivery rates in international countries--an area where messages were often not being delivered on a consistent basis, causing increases in support calls.

TeleSign Delivered

Less Fraud & A Higher Quality Ecosystem Differentiating Their Platform In The Industry

Streamlined Registration Process, Now Experiencing More Valuable And Sustainable Growth

Dramatically Improved Sms Delivery Rates & Ability To Send Messages Globally Without Issues

The Solution

ArtStation implemented a robust fraud prevention and communications solution using TeleSign’s Score and SMS products, resulting in less fraud and higher quality, verified users. “With TeleSign, we’re generally able to tell a fake user from a legitimate one instantly. We literally went from having to ban thousands of fake accounts every month down to a handful,” stated Leonard Teo, CEO of ArtStation. “Many sites now have SMS verification but it’s so easy to bypass with phone numbers pulled from Receive SMS Online websites and burner phones. TeleSign Score can tell you what kind of number is being used and the risks associated with that number,” continued Teo. “When we first contacted TeleSign, we simply sent them a set of numbers and asked them to tell us which one was the legitimate one, and when they did instantly, we knew we had to use TeleSign.” ArtStation is now experiencing more valuable growth and fewer support calls related to fraud and spam issues.

TeleSign Score is gold! It allows us to make instant fraud risk decisions to allow, block or challenge a user at the time of registration before a bad user impacts our community -- all without too much friction on good users.

Leonard Teo

CEO, Artstation

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